Domain Mailboxes – Frequently Asked Questions (FAQ)

We offer mailboxes with our parked domain services. The mailboxes supplied with parked domain names operate slightly differently to hosting mailboxes, this FAQ should help in answering some of the common questions regarding parked domains.

How should my name servers be set?

For parked domain mailboxes you domain name servers need to be set to point to the parking server (MICROLITE1). The name servers should be set to:

  • ns.microlite1.com
  • ns2.microlite1.com

If your name servers are not set to the parking name servers then your domain name will not be connected to your domain mailbox service and no email will be received to your mailbox. Any name server changes are subject to the usual global DNS propagation delay of up to 72 hours.

How do I access my domain mailbox?

You can access your domain mailbox be using the login details in your welcome email. We currently offer Squirrelmail as the webmail client for domain mailboxes which you can access using the following URL:

http://www.microlite1.com/webmail

You can also add your domain mailbox POP user details to your email client (such as Outlook) by using the incoming mail server name “mail.microlite1.com”. The outgoing mail server name must be that as provided by your ISP.

How do I send emails from my domain mailbox?

You can send email from your domain mailbox by logging in to your webmail client (currently based on Squirrelmail) at the URL below:

http://www.microlite1.com/webmail

It is not possible to send email using your local email client at this time unless your ISP allows you to send outgoing mail direct from your PC.

Can I send email through my PC mail client eg Outlook?

It is not possible to send email using your email client at this time. Emails can only be sent by using the webmail client accessable here: http://www.microlite1.com/webmail

Can I receive email through my PC email client eg Outlook?

Yes, simply use your mailbox name (eg mbname-domain-co-uk) as  your POP username and mail.microlite1.com as your incoming POP mail server name. This will enable you to download your emails to your local email client.

How do i connect my domain to Google Apps Email

Before connecting your domain to your Google Apps Email account you will need to determine if your domain name is parked or hosted. If your domain name is parked you will need to make the changes in your Domain Control panel – if your nameservers are NOT set to ns.microlite1.com and ns2.microlite1.com and you have hosting with us you will need to make the changes inside your Plesk control panel. If you have lost your Domain / Plesk control panel login details please go to Forgotten password to retrieve all of your login details by email.

To make DNS changes inside your Domain control panel select the domain and go to DNS Manager, please be sure to delete any existing MX records before adding the new ones. When adding the Google MX records please set the hostname for each MX record to @

To make DNS changes inside your Plesk control panel, select the domain and go to DNS Settings, please ensure that you delete any existing MX records before adding the Google MX records. When adding the records please leave the ‘mail domain’ field blank.

You are now ready to add the following MX records:

ASPMX.L.GOOGLE.COM. 1

ALT1.ASPMX.L.GOOGLE.COM. 5

ALT2.ASPMX.L.GOOGLE.COM. 5

ASPMX2.GOOGLEMAIL.COM. 10

ASPMX3.GOOGLEMAIL.COM. 10

The records are listed in priority order (smallest priority value 1 = highest priority), if you cannot add the priority values listed then you will need to add the records in the listed order.

If you experience any problems please submit a ticket to our Help Desk.

How do I connect my domain name to Moonfruit?

To connect your domain name directly to Moonfruit you will need to edit the DNS A record.

  • Login to the Domain Control Panel if your domain is parked
  • Login to the Plesk Panel and click “DNS Settings” if your domain is hosted
  • Delete the WWW A record
  • Add a new WWW A record with the IP address 146.101.249.107
  • Save changes

Allow a few hours for the DNS to fully propagate, this change will connect your domain name directly to Moonfruit.com.

How do I connect my domain name to Weebly?

To connect your domain name directly to Weebly you will need to edit the DNS A record.

  • Login to the Domain Control Panel if your domain is parked
  • Login to the Plesk Panel and click “DNS Settings” if your domain is hosted
  • Delete the WWW A record
  • Add a new WWW A record with the IP address 199.34.228.100
  • Save changes

Allow a few hours for the DNS to fully propagate, this change will connect your domain name directly to Weebly.com.

How do I connect my domain name to Wix?

To connect your domain name directly to Wix you will need to edit the DNS A record.

  • Login to the Domain Control Panel if your domain is parked
  • Login to the Plesk Panel and click “DNS Settings” if your domain is hosted
  • Delete the WWW A record
  • Add a new WWW A record with the IP address 216.139.213.144
  • Save changes

Allow a few hours for the DNS to fully propagate, this change will connect your domain name directly to Wix.com.

How do I connect my domain name to Yola?

To connect your domain name directly to Yola you will need to edit the DNS A record.

  • Login to the Domain Control Panel if your domain name is parked
  • Login to the Plesk Panel and click “DNS Settings” if your domain is hosted
  • Delete the WWW A record
  • Add a new WWW A record with the IP address 184.72.229.176
  • Save changes

Allow a few hours for the DNS to fully propagate, this change will connect your domain name directly to Yola.

Note: Yola may charge you for pointing to their DNS. Check with Yola first for any costs associated with pointing your domain name direct to their services.

My domain has expired, can I renew it late?

Re: Forgot to renew domain name, domain past expiry date

Your domain names can be renewed up to 30 days after expiry. After this time, much depends on your domain name type.

For .UK domain names, you can often renew up to 90 days before the domain expires.

For non .UK domain names, the limit is 30 days before the registry take control and potentially auction it off to the highest bidder.

Always renew in good time to avoid accidental loss of your domain name.

How do I transfer my domain name away?

Re: Transferring away your domain name, transferring out domains

The transfer process differs according to whether the domain name is a .UK domain name or other TLD such as .com, .net or .org etc.

Transferring Out UK Domain Names

To transfer out a .UK domain name you need to know the IPSTAG of your destination domain name registrar. Then, login to the Domain Control Panel and change your ISPTAG. This completes the transfer out of your .UK domain name.

Transferring Out non-UK Domain Names

To transfer out a non-UK domain name you need login to your Domain Control Panel and “unlock” your domain name. An EPP code will be sent to your email address. You then initiate the transfer-in to your new Domain Provider directly with them which will initiate an authorisation email, paste your EPP code into this email to complete the transfer. This can take up to 7 days.

I’ve got my EPP code, now what do I do?

Re: What do I do with my EPP code?

If you are transferring your domain name away from UK Cheapest to another provider, simply provide this EPP code to your new domain registrar for them to complete the transfer process.

How long does it take the transfer-away to complete?

The EPP code is usually received within 24 hours however the complete transfer can take up to 7 days depending on your destination domain provider.

How do I get an EPP code to transfer away my domain?

Re: How to find your EPP code, How to get an EPP Code

The EPP code is a code which is required in order to transfer your non .UK domain name to another  domain registrar.

EPP codes are not relevant to .UK domain names. To transfer a .UK domain name you need to change your IPSTAG.

To get your EPP code you need to login to your Domain Control Panel and “Unlock” your domain name. You will automatically receive an email to the address provided during the unlock request containing your EPP code.

How do I register a domain name?

How to register domain names

Registering a domain name is easier than you may think.

You need to have some idea about what you want to register, then use our search tools to find out what is available. Once you find a suitable domain name you can have it registered in your name within 5 minutes.

To register a domain name, simply visit our domain registration page as follows:

All of the help and support you require can be found here and of course if you have any questions simply contact our Helpdesk for support.

How do I buy a domain name?

How to buy domain names

Buying a domain name is easier than you may think.

You need to have some idea about what you want to buy, then use our search tools to find out what is available. Once you find a suitable domain name you can have it registered in your name within 5 minutes.

To buy a domain name, simply visit our domain registration page as follows:

All of the help and support you require can be found here and of course if you have any questions simply contact our Helpdesk for support.

How can a domain name show as available but later be registered to someone else?

Re: Domain taken, Domain was available but isn’t really after checking again

The availability of a domain name is determined from the response given to a WHOIS record check to each domain registry. The results of this check are not guaranteed.

From our experience up to 1 in every 10000 non-UK domain checks can report a domain name as being available when in fact it is not. A check a moment later shows the domain correctly taken.

We have never had a problem with incorrect availability reporting for .UK domain names. The availability status for .UK domains historically is always correct.

Any order placed within our system that cannot be fulfilled for this reason will be cancelled and refunded in full.