Service Status
Welcome to the UKC service system status page.
Any planned outages are listed here along with any current system problems. Before contacting support please check the information below. Our average uptime over the last 18 months has been independently monitored at 99.9%.
If you are experiencing problems that are not details on this page then please do not hesitate to contact our Customer Services HelpDesk.
Network Status
1400 - 3rd May 2010 - We are currently experiencing intermittent connectivity issues for some servers on our network due to a router fault. Traffic destined for this router may have experienced a failure to communicate within our core network and to several Internet transit providers directly connected to this border router. We are working through a root cause analysis and we’ve isolated this router from our network to prevent further issues. We have escalated the issue to our vendor for further analysis.
1600 - 3rd May 2010 - We are pleased to report that the network disruption has been resolved, and you should now have full connectivity to your server(s).
Our analysis shows that a router caused the network disruption; and it has been repaired.
If you are continuing to have difficulty accessing your server please update this ticket with a traceroute (tracert on windows) and the source IP address(http://whatismyip.com).
Order Status - Order processing is up to date and current..
Ticket Status - Tickets are currently being responded to in less than 24 hours..
Weekly Maintenance: All Servers - Saturday evenings from 22:00
We perform weekly maintenance to all servers on a Sunday evening between 2200 and 0400. This time has shown to be the least active period for the servers and so any maintenance carried out should have minimal effect.
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