{"id":242,"date":"2011-11-09T13:59:02","date_gmt":"2011-11-09T12:59:02","guid":{"rendered":"https:\/\/www.uk-cheapest.co.uk\/support\/?page_id=242"},"modified":"2025-06-05T06:11:11","modified_gmt":"2025-06-05T05:11:11","slug":"uk-cheapest-help-desk-support-and-knowledgebase","status":"publish","type":"page","link":"https:\/\/www.uk-cheapest.co.uk\/support\/","title":{"rendered":"Support, Knowledgebase, Helpdesk"},"content":{"rendered":"\n<h2 class=\"wp-block-heading\" id=\"h-everyone-needs-a-little-help-from-time-to-time\"><strong><a href=\"https:\/\/www.uk-cheapest.co.uk\/support\/wp-content\/uploads\/2015\/07\/girlbooks.png\"><img loading=\"lazy\" decoding=\"async\" width=\"300\" height=\"232\" class=\"alignright size-medium wp-image-2753\" src=\"https:\/\/www.uk-cheapest.co.uk\/support\/wp-content\/uploads\/2015\/07\/girlbooks-300x232.png\" alt=\"girlbooks\"><\/a>Everyone needs a little help from time to time<\/strong><\/h2>\n\n\n\n<p>Search our library of Step-by-step Instructions, User Guides and Video Tutorials.<\/p>\n\n\n\n<p>You are not alone. Contact our 24&#215;7 <a href=\"https:\/\/billing.uk-cheapest.co.uk\/login\" target=\"_blank\" rel=\"noreferrer noopener\">Helpdesk<\/a> and <a href=\"https:\/\/www.uk-cheapest.co.uk\/phplive\/phplive.php?d=0&amp;onpage=livechatimagelink&amp;title=Live+Chat+Image+Link\" target=\"_blank\" rel=\"noopener\">Live Chat<\/a> at any time.<\/p>\n\n\n\n<hr class=\"wp-block-separator has-alpha-channel-opacity\"\/>\n\n\n\n<h3 class=\"wp-block-heading\" id=\"h-popular-search-topics\">Popular search topics<\/h3>\n\n\n\n<ul class=\"wp-block-list\">\n<li>Domain name <a href=\"https:\/\/www.uk-cheapest.co.uk\/support\/domain-registration-quickstart-guide\/\">QuickStart Guide<\/a><\/li>\n\n\n\n<li>Web Hosting <a href=\"https:\/\/www.uk-cheapest.co.uk\/support\/plesk-12-step-by-step-video-tutorials\/\">&nbsp;Step-by-step Tutorials<\/a><\/li>\n\n\n\n<li><a href=\"https:\/\/www.uk-cheapest.co.uk\/support\/why-do-i-need-ssl-on-my-website\/\" target=\"_blank\" rel=\"noopener\">Web Security and&nbsp;SSL<\/a><\/li>\n\n\n\n<li><a href=\"https:\/\/www.uk-cheapest.co.uk\/support\/plesk-12-setting-up-your-email\/\">Setting up your Email<\/a><\/li>\n<\/ul>\n\n\n\n<hr class=\"wp-block-separator has-alpha-channel-opacity\"\/>\n\n\n\n<div>\n<h3>Search the Knowledgebase<\/h3>\n<p>Our <a href=\"https:\/\/billing.uk-cheapest.co.uk\/knowledgebase\" target=\"_blank\" rel=\"noopener\">extensive knowledgebase<\/a> contains 1,000+ common questions and answers which include walkthroughs, step by step guides and video tutorials. Search for instant support.<\/p>\n<\/div>\n\n\n\n<hr class=\"wp-block-separator has-alpha-channel-opacity\"\/>\n\n\n\n<h3 class=\"wp-block-heading\" id=\"h-24x7-live-chat\"><strong>24&#215;7 Live Chat<\/strong><\/h3>\n\n\n\n<p>Our Level One Support Team are ready to answer your questions and provide instant assistance with many problems. Our Support Team is ready to help you right now.<\/p>\n\n\n<div class=\"wp-block-image\">\n<figure class=\"aligncenter\"><a href=\"https:\/\/www.uk-cheapest.co.uk\/phplive\/phplive.php?d=0&amp;onpage=livechatimagelink&amp;title=Live+Chat+Image+Link\" target=\"_blank\" rel=\"noopener\"><img loading=\"lazy\" decoding=\"async\" width=\"196\" height=\"38\" src=\"https:\/\/www.uk-cheapest.co.uk\/support\/wp-content\/uploads\/2011\/11\/icon_online_0.png\" alt=\"icon_online_0\" class=\"wp-image-2915\"\/><\/a><\/figure><\/div>\n\n\n<hr class=\"wp-block-separator has-alpha-channel-opacity\"\/>\n\n\n\n<h3 class=\"wp-block-heading\" id=\"h-what-to-do-if-you-can-t-log-in\"><strong>What To Do If You Can\u2019t Log In<\/strong><\/h3>\n\n\n\n<p>If you\u2019re unable to access your account for any reason,&nbsp;<strong>please open a support ticket using our&nbsp;<\/strong><a href=\"https:\/\/billing.uk-cheapest.co.uk\/submitticket.php\" target=\"_blank\" rel=\"noreferrer noopener\"><strong>Create New Support Request<\/strong><\/a><strong>&nbsp;form<\/strong>. This option is designed for clients who:<\/p>\n\n\n\n<ul class=\"wp-block-list\">\n<li>No longer have access to their email address<\/li>\n\n\n\n<li>Can\u2019t receive 2FA codes<\/li>\n\n\n\n<li>Have forgotten their login details<\/li>\n\n\n\n<li>Are locked out for any other reason<\/li>\n<\/ul>\n\n\n\n<h3 class=\"wp-block-heading\" id=\"h-how-it-works\"><strong>How It Works<\/strong><\/h3>\n\n\n\n<ol start=\"1\" class=\"wp-block-list\">\n<li><strong>Go to the\u00a0<\/strong><a href=\"https:\/\/billing.uk-cheapest.co.uk\/submitticket.php\" target=\"_blank\" rel=\"noreferrer noopener\"><strong>Create New Support Request<\/strong><\/a><strong>\u00a0page.<\/strong><\/li>\n\n\n\n<li>Fill in the required details \u2013 be sure to include as much information as possible about your account (such as domain names, old email addresses, or past invoice numbers).<\/li>\n\n\n\n<li>Submit the form to reach our helpdesk team.<\/li>\n\n\n\n<li><strong>You\u2019ll receive a reply via email<\/strong>, even if the email address isn\u2019t currently linked to your account.<\/li>\n<\/ol>\n\n\n\n<p><strong>Keeping Your Account Secure<\/strong><\/p>\n\n\n\n<p>We take account security seriously. That\u2019s why identity verification is required before any changes can be made. Your patience and cooperation help protect your services from unauthorised access.<\/p>\n\n\n\n<p><strong>Need help now?<\/strong>&nbsp;<a href=\"https:\/\/billing.uk-cheapest.co.uk\/submitticket.php\" target=\"_blank\" rel=\"noreferrer noopener\">Submit a support request here \u00bb<\/a><\/p>\n\n\n\n<hr class=\"wp-block-separator has-alpha-channel-opacity\"\/>\n\n\n\n<h3 class=\"wp-block-heading\">Contact the Helpdesk<\/h3>\n\n\n\n<p>If you have a complex question or need an individual response, <a href=\"https:\/\/billing.uk-cheapest.co.uk\/login\" target=\"_blank\" rel=\"noreferrer noopener\">submit a Helpdesk Ticket<\/a> and have your question dealt with by our Level One, Two and Three Teams.<\/p>\n\n\n\n<p>If you are not an existing customer and have a <a href=\"https:\/\/billing.uk-cheapest.co.uk\/submitticket.php\" target=\"_blank\" rel=\"noreferrer noopener\">Pre-sales<\/a> question or wish to report network&nbsp;<a href=\"https:\/\/billing.uk-cheapest.co.uk\/submitticket.php\" target=\"_blank\" rel=\"noreferrer noopener\">Abuse<\/a>, or <strong>you cannot access your account<\/strong> then you can <a href=\"https:\/\/billing.uk-cheapest.co.uk\/submitticket.php\" target=\"_blank\" rel=\"noreferrer noopener\">submit&nbsp;a ticket directly to&nbsp;the helpdesk<\/a>.<\/p>\n\n\n\n<p><\/p>\n","protected":false},"excerpt":{"rendered":"<p>Everyone needs a little help from time to time Search our library of Step-by-step Instructions, User Guides and Video Tutorials. You are not alone. Contact our 24&#215;7 Helpdesk and Live Chat at any time. Popular search topics Search the Knowledgebase Our extensive knowledgebase contains 1,000+ common questions and answers which include walkthroughs, step by step &#8230; <a title=\"Support, Knowledgebase, Helpdesk\" class=\"read-more\" href=\"https:\/\/www.uk-cheapest.co.uk\/support\/\" aria-label=\"More on Support, Knowledgebase, Helpdesk\">Read more&#8230;<\/a><\/p>\n","protected":false},"author":1,"featured_media":0,"parent":0,"menu_order":60,"comment_status":"open","ping_status":"closed","template":"","meta":{"generate_page_header":"","footnotes":""},"class_list":["post-242","page","type-page","status-publish"],"yoast_head":"<!-- This site is optimized with the Yoast SEO Premium plugin v23.4 (Yoast SEO v23.4) - https:\/\/yoast.com\/wordpress\/plugins\/seo\/ -->\n<title>Support, Knowledgebase, Helpdesk - UK-Cheapest.co.uk<\/title>\n<meta name=\"description\" content=\"Get the Help You Need 24x7! 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