{"id":1126,"date":"2011-12-07T11:28:45","date_gmt":"2011-12-07T11:28:45","guid":{"rendered":"https:\/\/www.uk-cheapest.co.uk\/support\/?p=1126"},"modified":"2026-08-14T20:47:14","modified_gmt":"2026-08-14T19:47:14","slug":"how-do-i-view-visitor-statistics-on-my-hosting-account","status":"publish","type":"post","link":"https:\/\/www.uk-cheapest.co.uk\/support\/how-do-i-view-visitor-statistics-on-my-hosting-account\/","title":{"rendered":"How to View Website Visitor Statistics in Plesk"},"content":{"rendered":"\n<div class=\"ukc-organic-guide\">\n  <section class=\"ukc-organic-hero\" aria-labelledby=\"stats-answer\"><p class=\"ukc-organic-kicker\">Website visitor statistics<\/p><h2 id=\"stats-answer\">Open your domain in Plesk and use Web Statistics to view the server log report available for that website<\/h2><p class=\"ukc-organic-lead\"><strong>In Plesk Obsidian, go to Websites &amp; Domains, find the website and open Web Statistics.<\/strong> The exact report depends on the statistics tool enabled on the server. Log reports are useful for requests, files and traffic patterns, but they are not a perfect count of real people because bots and cached visits can affect the figures.<\/p><div class=\"ukc-organic-actions\"><a class=\"ukc-organic-button\" href=\"https:\/\/billing.uk-cheapest.co.uk\/clientarea.php\" data-ukc-organic-cta=\"top\" data-ukc-organic-destination=\"client_area\">Open the UKC Client Area<\/a><a class=\"ukc-organic-text-link\" href=\"#steps\">Follow the steps<\/a><\/div><div class=\"ukc-organic-facts\"><article><span>LOCATION<\/span><strong>Plesk<\/strong><small>Websites &amp; Domains<\/small><\/article><article><span>SOURCE<\/span><strong>Server logs<\/strong><small>Requests, files and transfer<\/small><\/article><article><span>INTERPRETATION<\/span><strong>Allow for bots<\/strong><small>Requests are not people<\/small><\/article><\/div><\/section>\n  <nav class=\"ukc-organic-nav\" aria-label=\"On this page\"><strong>On this page<\/strong><a href=\"#steps\">View statistics<\/a><a href=\"#metrics\">Understand metrics<\/a><a href=\"#missing\">If it is missing<\/a><a href=\"#analytics\">Other analytics<\/a><a href=\"#faq\">Questions<\/a><\/nav>\n  <h2 id=\"steps\">How do you open website statistics in Plesk?<\/h2><ol class=\"ukc-organic-steps two\" style=\"grid-template-columns:repeat(auto-fit,minmax(min(100%,480px),1fr))\"><li><span>1<\/span><div><strong>Open your hosting service<\/strong><p>Sign in to the UKC Client Area, open the active hosting service and use its Plesk login.<\/p><\/div><\/li><li><span>2<\/span><div><strong>Choose the correct domain<\/strong><p>In Websites &amp; Domains, find the website whose traffic you want to inspect.<\/p><\/div><\/li><li><span>3<\/span><div><strong>Open Web Statistics<\/strong><p>Select the web statistics link or icon shown for the domain.<\/p><\/div><\/li><li><span>4<\/span><div><strong>Choose a period and review patterns<\/strong><p>Compare several days or months rather than treating one total as a precise visitor count.<\/p><\/div><\/li><\/ol>\n  <aside class=\"ukc-organic-note\"><strong>Current Plesk note:<\/strong> Newer Plesk versions can use GoAccess or Webalizer. AWStats is no longer available for installation in Plesk Obsidian 18.0.79 and later because its developer has not maintained it.<\/aside>\n  <h2 id=\"metrics\">What do the figures mean?<\/h2><div class=\"ukc-organic-table-wrap\" role=\"region\" aria-label=\"Website statistics meanings\" tabindex=\"0\"><table class=\"ukc-organic-table\"><thead><tr><th>Metric<\/th><th>What it can indicate<\/th><th>Why to be cautious<\/th><\/tr><\/thead><tbody><tr><th>Requests or hits<\/th><td>Files and pages requested from the server<\/td><td>One page can request many files, and bots also create requests<\/td><\/tr><tr><th>Pages or URLs<\/th><td>Which content is being requested<\/td><td>Definitions vary between tools<\/td><\/tr><tr><th>Visitors or hosts<\/th><td>An estimate based on addresses or sessions<\/td><td>Shared networks, privacy tools and bots affect the count<\/td><\/tr><tr><th>Bandwidth<\/th><td>Data transferred by the website<\/td><td>Large files can dominate without many visitors<\/td><\/tr><tr><th>Errors<\/th><td>Failed requests such as missing files<\/td><td>Some errors are normal bot probes, others need investigation<\/td><\/tr><\/tbody><\/table><\/div>\n  <h2 id=\"missing\">What if Web Statistics is missing or empty?<\/h2><div class=\"ukc-organic-grid two\"><article class=\"ukc-organic-card\"><h3>Statistics are not enabled<\/h3><p>Open Hosting Settings for the domain and check whether a web statistics tool is available and selected.<\/p><\/article><article class=\"ukc-organic-card\"><h3>The site is new<\/h3><p>A report needs log activity and may not populate immediately. Visit the site and check again after the reporting cycle.<\/p><\/article><article class=\"ukc-organic-card\"><h3>You opened the wrong subscription<\/h3><p>If the account contains several subscriptions, select the correct one before looking for the domain.<\/p><\/article><article class=\"ukc-organic-card\"><h3>The report needs support<\/h3><p>Send UKC the domain and assigned server name. Never include the Plesk password in the ticket.<\/p><\/article><\/div>\n  <h2 id=\"analytics\">Should you also use browser-based analytics?<\/h2><p>Server logs and browser analytics answer different questions. Server logs show requests received by the server, including many bots. A consent-aware analytics service can provide more visitor behaviour and campaign context, but scripts can be blocked and may require privacy notices or consent controls. Choose the minimum measurement needed and never send personal account data in analytics events.<\/p>\n  <h2 id=\"faq\">Website statistics questions<\/h2><div class=\"ukc-organic-faq\"><details open><summary>Are hits the same as visitors?<\/summary><p>No. A single page view can generate many file requests, and automated bots can generate hits without a human visit.<\/p><\/details><details><summary>Why do two analytics tools disagree?<\/summary><p>They use different collection methods, filters, time zones and definitions. Compare trends within one tool rather than expecting identical totals.<\/p><\/details><details><summary>Can I see who a visitor is?<\/summary><p>Normally no. Reports show technical request information, not the real identity of an ordinary visitor. Handle any logged personal data under your privacy obligations.<\/p><\/details><details><summary>Can I access a permanent statistics URL?<\/summary><p>Plesk can expose a web statistics path for an enabled domain. Opening it from Plesk is the safest way to use the correct address and authentication.<\/p><\/details><\/div>\n  <section class=\"ukc-organic-final\"><div><p class=\"ukc-organic-kicker\">Check the live hosting account<\/p><h2>Open Plesk and review the report for the correct website<\/h2><p>If Web Statistics is missing, include the domain and assigned server in a support ticket.<\/p><\/div><div class=\"ukc-organic-final-actions\"><a class=\"ukc-organic-button\" href=\"https:\/\/billing.uk-cheapest.co.uk\/clientarea.php\" data-ukc-organic-cta=\"final\" data-ukc-organic-destination=\"client_area\">Open the Client Area<\/a><a href=\"https:\/\/billing.uk-cheapest.co.uk\/submitticket.php\" data-ukc-organic-cta=\"support\" data-ukc-organic-destination=\"helpdesk\">Ask UKC Support<\/a><\/div><\/section>\n<\/div>\n\n","protected":false},"excerpt":{"rendered":"<p>Website visitor statistics Open your domain in Plesk and use Web Statistics to view the server log report available for that website In Plesk Obsidian, go to Websites &amp; Domains, find the website and open Web Statistics. The exact report depends on the statistics tool enabled on the server. Log reports are useful for requests, &#8230; <a title=\"How to View Website Visitor Statistics in Plesk\" class=\"read-more\" href=\"https:\/\/www.uk-cheapest.co.uk\/support\/how-do-i-view-visitor-statistics-on-my-hosting-account\/\" aria-label=\"Read more about How to View Website Visitor Statistics in Plesk\">Read more&#8230;<\/a><\/p>\n","protected":false},"author":4,"featured_media":0,"comment_status":"open","ping_status":"open","sticky":false,"template":"","format":"standard","meta":{"generate_page_header":"","footnotes":""},"categories":[63,61],"tags":[103,105,216,102],"class_list":["post-1126","post","type-post","status-publish","format-standard","hentry","category-plesk-support","category-support","tag-awstats","tag-statistics","tag-stats","tag-webalizer"],"yoast_head":"<!-- This site is optimized with the Yoast SEO plugin v27.6 - https:\/\/yoast.com\/product\/yoast-seo-wordpress\/ -->\n<title>How to View Website Statistics in Plesk<\/title>\n<meta name=\"description\" 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