{"id":1176,"date":"2011-12-20T14:40:32","date_gmt":"2011-12-20T14:40:32","guid":{"rendered":"https:\/\/www.uk-cheapest.co.uk\/support\/?p=1176"},"modified":"2026-08-15T00:01:07","modified_gmt":"2026-08-14T23:01:07","slug":"how-do-i-setup-email-on-my-android-device","status":"publish","type":"post","link":"https:\/\/www.uk-cheapest.co.uk\/support\/how-do-i-setup-email-on-my-android-device\/","title":{"rendered":"How to Set Up UKC Email on an Android Device"},"content":{"rendered":"\n<div class=\"ukc-organic-guide\">\n<section class=\"ukc-organic-hero\" aria-labelledby=\"v10-1176-answer\"><p class=\"ukc-organic-kicker\">Android email setup<\/p><h2 id=\"v10-1176-answer\">Use secure IMAP and authenticated SMTP in the Gmail app or another maintained Android mail client<\/h2><p class=\"ukc-organic-lead\"><strong>Use IMAP port 993 with SSL\/TLS for incoming mail and SMTP port 587 with STARTTLS for outgoing mail.<\/strong> Custom Domain Email uses webmail.ukc.uk. Shared hosting uses the assigned server such as ukc10.uk through ukc13.uk.<\/p><div class=\"ukc-organic-actions\"><a class=\"ukc-organic-button\" href=\"https:\/\/www.uk-cheapest.co.uk\/support\/how-to-add-ukc-email-to-gmail-app-on-android\/\" data-ukc-organic-cta=\"top\" data-ukc-organic-destination=\"android_email_guide\">Open the Current Android Guide<\/a><a class=\"ukc-organic-text-link\" href=\"#v10-1176-steps\">See the steps<\/a><\/div><div class=\"ukc-organic-facts\"><article><span>START<\/span><strong>Confirm the service<\/strong><small>Use the account-specific route<\/small><\/article><article><span>PROTECT<\/span><strong>Record current settings<\/strong><small>Avoid accidental disruption<\/small><\/article><article><span>CHECK<\/span><strong>Test the result<\/strong><small>Keep the exact error if it fails<\/small><\/article><\/div><\/section><nav class=\"ukc-organic-nav\" aria-label=\"On this page\"><strong>On this page<\/strong><a href=\"#v10-1176-steps\">What to do<\/a><a href=\"#v10-1176-details\">Important details<\/a><a href=\"#v10-1176-questions\">Questions<\/a><\/nav><aside class=\"ukc-organic-warning\"><strong>Older settings notice:<\/strong> The former version used unencrypted IMAP port 143 and advised using a broadband provider&#8217;s SMTP server. Do not use those settings. Use secure UKC servers and SMTP authentication.<\/aside><h2 id=\"v10-1176-steps\">How do you add the mailbox on Android?<\/h2><p>Follow the sequence and stop before any step that does not match the service shown in your UKC account.<\/p><ol class=\"ukc-organic-steps two\"><li><span>1<\/span><div><strong>Confirm the mailbox works in webmail<\/strong><p>Sign in through the correct browser webmail first. This confirms the address and password before changing the app.<\/p><\/div><\/li><li><span>2<\/span><div><strong>Add another account<\/strong><p>In Gmail or the chosen mail app, add an Other or IMAP account and enter the complete email address.<\/p><\/div><\/li><li><span>3<\/span><div><strong>Enter secure incoming settings<\/strong><p>Use IMAP 993 with SSL\/TLS, the full email address as username and the supported server for the mailbox service.<\/p><\/div><\/li><li><span>4<\/span><div><strong>Enter authenticated outgoing settings<\/strong><p>Use the same supported hostname, SMTP 587 with STARTTLS, and require sign-in with the full email address and mailbox password.<\/p><\/div><\/li><\/ol><h2 id=\"v10-1176-details\">Which server name should you use?<\/h2><p>The hostname must match the mailbox service and certificate. Do not replace it with mail.yourdomain unless that exact name is documented and secured.<\/p><div class=\"ukc-organic-grid two\"><article class=\"ukc-organic-card\"><h3>Custom Domain Email<\/h3><p>Use webmail.ukc.uk for incoming and outgoing server settings.<\/p><\/article><article class=\"ukc-organic-card\"><h3>Shared hosting mailbox<\/h3><p>Use the assigned Plesk server, such as ukc10.uk, ukc11.uk, ukc12.uk or ukc13.uk.<\/p><\/article><article class=\"ukc-organic-card\"><h3>Incoming security<\/h3><p>Choose IMAP 993 with SSL\/TLS. POP 995 is available only when there is a specific download-based requirement.<\/p><\/article><article class=\"ukc-organic-card\"><h3>Outgoing security<\/h3><p>Choose SMTP 587 with STARTTLS. Port 465 with SSL\/TLS is the supported alternative.<\/p><\/article><\/div><div class=\"ukc-organic-table-wrap\" role=\"region\" aria-label=\"Secure Android settings\" tabindex=\"0\"><table class=\"ukc-organic-table\"><thead><tr><th scope=\"col\">Setting<\/th><th scope=\"col\">Value<\/th><\/tr><\/thead><tbody><tr><th scope=\"row\">Username<\/th><td>Complete email address<\/td><\/tr><tr><th scope=\"row\">Incoming<\/th><td>IMAP 993, SSL\/TLS<\/td><\/tr><tr><th scope=\"row\">Outgoing<\/th><td>SMTP 587, STARTTLS, authentication required<\/td><\/tr><tr><th scope=\"row\">Password<\/th><td>Password for that mailbox<\/td><\/tr><\/tbody><\/table><\/div><aside class=\"ukc-organic-note\"><strong>Android screens vary by manufacturer and app version.<\/strong> The labels can change, but the server, port, security and authentication values remain the important part.<\/aside><h2 id=\"v10-1176-questions\">Common questions<\/h2><div class=\"ukc-organic-faq\"><details open><summary>Why does the app say the certificate does not match?<\/summary><p>Stop and replace a guessed hostname with the exact supported UKC server. Do not disable certificate validation.<\/p><\/details><details><summary>Why can I receive but not send?<\/summary><p>Open the outgoing account and enable SMTP authentication. Confirm port 587 is paired with STARTTLS.<\/p><\/details><details><summary>Should I choose POP?<\/summary><p>Use IMAP for most customers because folders and message state stay synchronised across devices.<\/p><\/details><details><summary>What details should I send support?<\/summary><p>Send the Android and app versions, server names, ports, encryption choices and exact error. Never send the mailbox password.<\/p><\/details><\/div><section class=\"ukc-organic-final\" aria-labelledby=\"v10-1176-final\"><div><p class=\"ukc-organic-kicker\">Use the maintained setup guide<\/p><h2 id=\"v10-1176-final\">Follow the current Gmail for Android steps with secure ports<\/h2><p>If webmail works but the app does not, compare each manual setting and capture the exact error.<\/p><\/div><div class=\"ukc-organic-final-actions\"><a class=\"ukc-organic-button\" href=\"https:\/\/www.uk-cheapest.co.uk\/support\/how-to-add-ukc-email-to-gmail-app-on-android\/\" data-ukc-organic-cta=\"final\" data-ukc-organic-destination=\"android_email_guide\">Open the Current Android Guide<\/a><a href=\"https:\/\/billing.uk-cheapest.co.uk\/submitticket.php\" data-ukc-organic-cta=\"support\" data-ukc-organic-destination=\"helpdesk\">Ask UKC Support<\/a><\/div><\/section><\/div>nn","protected":false},"excerpt":{"rendered":"<p>Android email setup Use secure IMAP and authenticated SMTP in the Gmail app or another maintained Android mail client Use IMAP port 993 with SSL\/TLS for incoming mail and SMTP port 587 with STARTTLS for outgoing mail. Custom Domain Email uses webmail.ukc.uk. Shared hosting uses the assigned server such as ukc10.uk through ukc13.uk. Open the &#8230; <a title=\"How to Set Up UKC Email on an Android Device\" class=\"read-more\" href=\"https:\/\/www.uk-cheapest.co.uk\/support\/how-do-i-setup-email-on-my-android-device\/\" aria-label=\"Read more about How to Set Up UKC Email on an Android Device\">Read more&#8230;<\/a><\/p>\n","protected":false},"author":4,"featured_media":0,"comment_status":"open","ping_status":"open","sticky":false,"template":"","format":"standard","meta":{"generate_page_header":"","footnotes":""},"categories":[16],"tags":[232,251,186],"class_list":["post-1176","post","type-post","status-publish","format-standard","hentry","category-email","tag-android","tag-email","tag-smtp"],"yoast_head":"<!-- This site is optimized with the Yoast SEO plugin v27.6 - https:\/\/yoast.com\/product\/yoast-seo-wordpress\/ -->\n<title>Set Up UKC Email on Android With Secure IMAP and SMTP<\/title>\n<meta name=\"description\" content=\"Add a UKC mailbox to Gmail or another Android mail app using IMAP 993 SSL\/TLS, SMTP 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