{"id":1179,"date":"2011-12-20T14:42:55","date_gmt":"2011-12-20T14:42:55","guid":{"rendered":"https:\/\/www.uk-cheapest.co.uk\/support\/?p=1179"},"modified":"2026-08-11T23:00:37","modified_gmt":"2026-08-11T22:00:37","slug":"which-smtp-server-should-i-use-to-send-email","status":"publish","type":"post","link":"https:\/\/www.uk-cheapest.co.uk\/support\/which-smtp-server-should-i-use-to-send-email\/","title":{"rendered":"Which SMTP Server Should I Use?"},"content":{"rendered":"\n<div class=\"ukc-organic-guide\">\n<section class=\"ukc-organic-hero\" aria-labelledby=\"smtp-answer\"><p class=\"ukc-organic-kicker\">Outgoing email settings<\/p><h2 id=\"smtp-answer\">Use the SMTP hostname supplied for your mailbox, with authentication enabled<\/h2><p class=\"ukc-organic-lead\"><strong>For current UKC hosted mailboxes, use the exact outgoing server shown in Plesk or your account, your full email address as the username, and SMTP port 587 with STARTTLS.<\/strong> If the app requires implicit TLS, use port 465 with SSL\/TLS.<\/p><div class=\"ukc-organic-actions\"><a class=\"ukc-organic-button\" href=\"https:\/\/www.uk-cheapest.co.uk\/support\/ports-for-imap-pop-and-smtp-email-services\/\" data-ukc-organic-cta=\"top\" data-ukc-organic-destination=\"email_ports_guide\">See All Email Settings<\/a><a class=\"ukc-organic-text-link\" href=\"#smtp-settings\">View SMTP settings<\/a><\/div><div class=\"ukc-organic-facts\"><article><span>RECOMMENDED<\/span><strong>SMTP 587<\/strong><small>STARTTLS<\/small><\/article><article><span>ALTERNATIVE<\/span><strong>SMTP 465<\/strong><small>SSL\/TLS<\/small><\/article><article><span>LOGIN<\/span><strong>Full email address<\/strong><small>Authentication required<\/small><\/article><\/div><\/section>\n<nav class=\"ukc-organic-nav\" aria-label=\"On this page\"><strong>On this page<\/strong><a href=\"#smtp-settings\">Settings<\/a><a href=\"#smtp-hostname\">Hostname<\/a><a href=\"#smtp-troubleshooting\">Troubleshooting<\/a><a href=\"#smtp-faq\">Questions<\/a><\/nav>\n\n<h2 id=\"smtp-settings\">Secure SMTP settings<\/h2>\n<div class=\"ukc-organic-table-wrap\" role=\"region\" aria-label=\"SMTP settings\" tabindex=\"0\"><table class=\"ukc-organic-table\"><thead><tr><th scope=\"col\">Setting<\/th><th scope=\"col\">Recommended value<\/th><th scope=\"col\">Alternative<\/th><\/tr><\/thead><tbody><tr><th scope=\"row\">Outgoing server<\/th><td>The exact mail hostname shown for the mailbox<\/td><td>Do not guess if the certificate uses another server name<\/td><\/tr><tr><th scope=\"row\">Port<\/th><td>587<\/td><td>465<\/td><\/tr><tr><th scope=\"row\">Encryption<\/th><td>STARTTLS<\/td><td>SSL\/TLS<\/td><\/tr><tr><th scope=\"row\">Authentication<\/th><td>Required<\/td><td>Required<\/td><\/tr><tr><th scope=\"row\">Username<\/th><td>Full email address<\/td><td>Full email address<\/td><\/tr><tr><th scope=\"row\">Password<\/th><td>Mailbox password<\/td><td>Mailbox password<\/td><\/tr><\/tbody><\/table><\/div>\n<aside class=\"ukc-organic-note\"><strong>SMTP sends mail. IMAP and POP3 receive mail.<\/strong> An app can receive successfully while SMTP is misconfigured, so check the outgoing account separately.<\/aside>\n\n<h2 id=\"smtp-hostname\">Which SMTP hostname should you use?<\/h2><p>Use the server name documented for the mailbox. On current hosted services, the exact Plesk mail hostname is preferable to an assumed name such as mail.example.co.uk because the configured hostname should match the TLS certificate.<\/p>\n<div class=\"ukc-organic-grid three\"><article class=\"ukc-organic-card\"><span class=\"ukc-organic-badge\">UKC mailbox<\/span><h3>Use the UKC service settings<\/h3><p>Read the hostname from Plesk or the mailbox setup information. Do not substitute the broadband provider&#8217;s server.<\/p><\/article><article class=\"ukc-organic-card\"><span class=\"ukc-organic-badge\">Microsoft 365<\/span><h3>Use Microsoft&#8217;s settings<\/h3><p>A mailbox hosted by Microsoft must use the settings for that Microsoft service, even when UKC manages the domain DNS.<\/p><\/article><article class=\"ukc-organic-card\"><span class=\"ukc-organic-badge\">Google Workspace<\/span><h3>Use Google&#8217;s settings<\/h3><p>A Workspace mailbox must use Google&#8217;s supported SMTP route and account authentication requirements.<\/p><\/article><\/div>\n\n<h2 id=\"smtp-troubleshooting\">Why can I receive email but not send it?<\/h2>\n<div class=\"ukc-organic-grid two\"><article class=\"ukc-organic-card\"><h3>Authentication is disabled<\/h3><p>Turn on outgoing-server authentication and use the same full mailbox username and password.<\/p><\/article><article class=\"ukc-organic-card\"><h3>Port or encryption is wrong<\/h3><p>Match 587 with STARTTLS, or 465 with SSL\/TLS. Do not use port 25 in a normal email app.<\/p><\/article><article class=\"ukc-organic-card\"><h3>Hostname does not match<\/h3><p>Replace a guessed mail hostname with the exact supported server name to prevent certificate and connection errors.<\/p><\/article><article class=\"ukc-organic-card\"><h3>The network blocks submission<\/h3><p>Compare another trusted network. If webmail works but the app does not, retain the exact error message for diagnosis.<\/p><\/article><\/div>\n<aside class=\"ukc-organic-warning\"><strong>Never send a mailbox password to support.<\/strong> Share the client name, server names, ports, encryption choices and exact error text, with private message content removed.<\/aside>\n\n<h2 id=\"smtp-faq\">SMTP questions<\/h2><div class=\"ukc-organic-faq\"><details open><summary>Should I use my internet provider&#8217;s SMTP server?<\/summary><p>Normally use the authenticated SMTP service belonging to the mailbox. Old advice to use an ISP relay is unsuitable for many modern domain mailboxes and can complicate identity and delivery checks.<\/p><\/details><details><summary>Can I use port 25?<\/summary><p>Port 25 is mainly used for mail-server delivery and is often blocked for client submission. Use authenticated port 587 or 465.<\/p><\/details><details><summary>Why does SMTP ask for a password?<\/summary><p>Authentication proves that the user is authorised to send through the service and reduces unauthorised relay abuse.<\/p><\/details><details><summary>What if the certificate name does not match?<\/summary><p>Stop and confirm the supported server hostname. Do not disable certificate verification merely to connect.<\/p><\/details><\/div>\n<section class=\"ukc-organic-final\" aria-labelledby=\"smtp-final\"><div><p class=\"ukc-organic-kicker\">Need a custom-domain mailbox?<\/p><h2 id=\"smtp-final\">Use a mailbox service with authenticated SMTP and webmail<\/h2><p>UKC business email supports secure standard mail protocols and Roundcube webmail.<\/p><\/div><div class=\"ukc-organic-final-actions\"><a class=\"ukc-organic-button\" href=\"https:\/\/billing.uk-cheapest.co.uk\/store\/email-hosting?ukc_ref=support_smtp_server&amp;ukc_cta=final\" data-ukc-organic-cta=\"final\" data-ukc-organic-destination=\"email_hosting\">Compare Email Plans<\/a><a href=\"https:\/\/billing.uk-cheapest.co.uk\/submitticket.php\" data-ukc-organic-cta=\"support\" data-ukc-organic-destination=\"helpdesk\">Ask Support<\/a><\/div><\/section>\n<\/div>\n\n","protected":false},"excerpt":{"rendered":"<p>Outgoing email settings Use the SMTP hostname supplied for your mailbox, with authentication enabled For current UKC hosted mailboxes, use the exact outgoing server shown in Plesk or your account, your full email address as the username, and SMTP port 587 with STARTTLS. If the app requires implicit TLS, use port 465 with SSL\/TLS. See &#8230; <a title=\"Which SMTP Server Should I Use?\" class=\"read-more\" href=\"https:\/\/www.uk-cheapest.co.uk\/support\/which-smtp-server-should-i-use-to-send-email\/\" aria-label=\"Read more about Which SMTP Server Should I Use?\">Read more&#8230;<\/a><\/p>\n","protected":false},"author":4,"featured_media":0,"comment_status":"open","ping_status":"open","sticky":false,"template":"","format":"standard","meta":{"generate_page_header":"","footnotes":""},"categories":[16],"tags":[],"class_list":["post-1179","post","type-post","status-publish","format-standard","hentry","category-email"],"yoast_head":"<!-- This site is optimized with the Yoast SEO plugin v27.6 - https:\/\/yoast.com\/product\/yoast-seo-wordpress\/ -->\n<title>Which SMTP Server Should I Use? 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