{"id":1954,"date":"2015-03-28T13:33:08","date_gmt":"2015-03-28T13:33:08","guid":{"rendered":"https:\/\/www.uk-cheapest.co.uk\/support\/?p=1954"},"modified":"2026-08-14T23:16:08","modified_gmt":"2026-08-14T22:16:08","slug":"how-to-create-mail-accounts-mailboxes","status":"publish","type":"post","link":"https:\/\/www.uk-cheapest.co.uk\/support\/how-to-create-mail-accounts-mailboxes\/","title":{"rendered":"How to Create an Email Mailbox in Plesk"},"content":{"rendered":"<div class=\"ukc-organic-guide\"><section class=\"ukc-organic-hero\" aria-labelledby=\"mailbox-answer\"><p class=\"ukc-organic-kicker\">Plesk Obsidian email<\/p><h2 id=\"mailbox-answer\">Create the mailbox in Plesk, then connect apps with the assigned server hostname<\/h2><p class=\"ukc-organic-lead\"><strong>The email address is also the username.<\/strong> Create a strong, unique password and quota in Plesk. For an email app, use your assigned hosting server, such as ukc10.uk, with IMAP 993 and SMTP 587. This avoids certificate-name warnings.<\/p><div class=\"ukc-organic-actions\"><a class=\"ukc-organic-button\" href=\"https:\/\/billing.uk-cheapest.co.uk\/clientarea.php\" data-ukc-organic-cta=\"top\" data-ukc-organic-destination=\"client_area\">Open My Hosting<\/a><a class=\"ukc-organic-text-link\" href=\"#steps\">Create a mailbox<\/a><\/div><div class=\"ukc-organic-facts\"><article><span>IMAP<\/span><strong>Port 993<\/strong><small>SSL\/TLS<\/small><\/article><article><span>SMTP<\/span><strong>Port 587<\/strong><small>STARTTLS and authentication<\/small><\/article><article><span>LOGIN<\/span><strong>Full email address<\/strong><small>For both services<\/small><\/article><\/div><\/section><nav class=\"ukc-organic-nav\" aria-label=\"On this page\"><strong>On this page<\/strong><a href=\"#steps\">Create<\/a><a href=\"#settings\">Settings<\/a><a href=\"#test\">Test<\/a><a href=\"#faq\">Questions<\/a><\/nav>\n<h2 id=\"steps\">Create an email address in Plesk<\/h2><ol class=\"ukc-organic-steps two\"><li><span>1<\/span><div><strong>Open Plesk<\/strong><p>Sign in to the Client Area, open the shared hosting service and launch its Plesk control panel.<\/p><\/div><\/li><li><span>2<\/span><div><strong>Open Mail<\/strong><p>Select Mail Accounts or Email Addresses, then choose Create Email Address.<\/p><\/div><\/li><li><span>3<\/span><div><strong>Set the address and password<\/strong><p>Choose the local part, select the correct domain and generate a unique mailbox password.<\/p><\/div><\/li><li><span>4<\/span><div><strong>Set storage and save<\/strong><p>Choose a quota within the hosting allowance, create the mailbox and send a test message.<\/p><\/div><\/li><\/ol>\n<h2 id=\"settings\">Recommended email-app settings<\/h2><div class=\"ukc-organic-table-wrap\" role=\"region\" aria-label=\"Plesk mailbox settings\" tabindex=\"0\"><table class=\"ukc-organic-table\"><thead><tr><th>Service<\/th><th>Server and port<\/th><th>Security<\/th><\/tr><\/thead><tbody><tr><th>Incoming IMAP<\/th><td>Assigned server, port 993<\/td><td>SSL\/TLS<\/td><\/tr><tr><th>Outgoing SMTP<\/th><td>Assigned server, port 587<\/td><td>STARTTLS with authentication<\/td><\/tr><tr><th>SMTP alternative<\/th><td>Assigned server, port 465<\/td><td>Implicit SSL\/TLS with authentication<\/td><\/tr><tr><th>Username<\/th><td>Full email address<\/td><td>Use for incoming and outgoing<\/td><\/tr><\/tbody><\/table><\/div><aside class=\"ukc-organic-note\"><strong>Use the server named in your hosting welcome email.<\/strong><p>UKC shared hosting mail servers are ukc10.uk, ukc11.uk, ukc12.uk and ukc13.uk. The exact assigned hostname has a matching certificate. Do not substitute your own domain unless its certificate covers the mail hostname.<\/p><\/aside>\n<h2 id=\"test\">Test before adding every device<\/h2><div class=\"ukc-organic-grid two\"><article class=\"ukc-organic-card\"><h3>Open webmail<\/h3><p>Use webmail for your assigned server and confirm the new username and password work.<\/p><\/article><article class=\"ukc-organic-card\"><h3>Send out<\/h3><p>Send to an external address and verify the message leaves the Outbox without an authentication warning.<\/p><\/article><article class=\"ukc-organic-card\"><h3>Reply back<\/h3><p>Reply from the external mailbox and confirm IMAP receives the message.<\/p><\/article><article class=\"ukc-organic-card\"><h3>Only then add devices<\/h3><p>Use the same verified server, username and security settings in each supported app.<\/p><\/article><\/div>\n<h2 id=\"faq\">Mailbox questions<\/h2><div class=\"ukc-organic-faq\"><details><summary>Should I use POP or IMAP?<\/summary><p>Use IMAP for most customers because messages and folders remain synchronised across devices. POP is mainly for a deliberate download-to-one-device workflow.<\/p><\/details><details><summary>Why can I receive but not send?<\/summary><p>Enable SMTP authentication, use the full email address as username and use port 587 with STARTTLS or port 465 with implicit TLS.<\/p><\/details><details><summary>Where do I change the quota?<\/summary><p>Open the mailbox in Plesk and edit its storage allocation, staying within the hosting plan&#8217;s total allowance.<\/p><\/details><\/div><section class=\"ukc-organic-final\"><div><p class=\"ukc-organic-kicker\">Create, test, connect<\/p><h2>Verify the mailbox in webmail before configuring apps<\/h2><p>That separates account problems from device-specific setup problems.<\/p><\/div><div class=\"ukc-organic-final-actions\"><a class=\"ukc-organic-button\" href=\"https:\/\/billing.uk-cheapest.co.uk\/clientarea.php\" data-ukc-organic-cta=\"final\" data-ukc-organic-destination=\"client_area\">Open Plesk Hosting<\/a><\/div><\/section><\/div>\n","protected":false},"excerpt":{"rendered":"<p>Plesk Obsidian email Create the mailbox in Plesk, then connect apps with the assigned server hostname The email address is also the username. Create a strong, unique password and quota in Plesk. For an email app, use your assigned hosting server, such as ukc10.uk, with IMAP 993 and SMTP 587. This avoids certificate-name warnings. Open &#8230; <a title=\"How to Create an Email Mailbox in Plesk\" class=\"read-more\" href=\"https:\/\/www.uk-cheapest.co.uk\/support\/how-to-create-mail-accounts-mailboxes\/\" aria-label=\"Read more about How to Create an Email Mailbox in Plesk\">Read more&#8230;<\/a><\/p>\n","protected":false},"author":4,"featured_media":0,"comment_status":"open","ping_status":"open","sticky":false,"template":"","format":"standard","meta":{"generate_page_header":"","footnotes":""},"categories":[244,94],"tags":[],"class_list":["post-1954","post","type-post","status-publish","format-standard","hentry","category-plesk12","category-video"],"yoast_head":"<!-- This site is optimized with the Yoast SEO plugin v27.6 - https:\/\/yoast.com\/product\/yoast-seo-wordpress\/ -->\n<title>Create a Mailbox in Plesk and Connect Your Email App<\/title>\n<meta name=\"description\" content=\"Create a secure Plesk mailbox, choose its quota, open webmail and use the assigned server hostname in email apps.\" \/>\n<meta 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