{"id":2063,"date":"2015-05-01T06:26:09","date_gmt":"2015-05-01T05:26:09","guid":{"rendered":"https:\/\/www.uk-cheapest.co.uk\/support\/?p=2063"},"modified":"2026-08-14T21:03:19","modified_gmt":"2026-08-14T20:03:19","slug":"how-to-login-to-roundcube","status":"publish","type":"post","link":"https:\/\/www.uk-cheapest.co.uk\/support\/how-to-login-to-roundcube\/","title":{"rendered":"How to Log In to Roundcube Webmail"},"content":{"rendered":"<div class=\"ukc-organic-guide\"><section class=\"ukc-organic-hero\" aria-labelledby=\"roundcube-answer\"><p class=\"ukc-organic-kicker\">Roundcube webmail login<\/p><h2 id=\"roundcube-answer\">Open the webmail address for your mailbox service and sign in with the full email address and mailbox password<\/h2><p class=\"ukc-organic-lead\"><strong>Custom Domain Email on the UKC parking service uses webmail.ukc.uk.<\/strong> A shared-hosting mailbox can use the webmail address for its assigned server, such as webmail.ukc10.uk, or a secured webmail prefix on the domain. Your Client Area password is not the mailbox password.<\/p><div class=\"ukc-organic-actions\"><a class=\"ukc-organic-button\" href=\"https:\/\/webmail.ukc.uk\/\" data-ukc-organic-cta=\"top\" data-ukc-organic-destination=\"parking_webmail\">Open webmail.ukc.uk<\/a><a class=\"ukc-organic-text-link\" href=\"#choose\">Choose your service<\/a><\/div><div class=\"ukc-organic-facts\"><article><span>USERNAME<\/span><strong>Full email address<\/strong><small>For example you@yourdomain.uk<\/small><\/article><article><span>PASSWORD<\/span><strong>Mailbox password<\/strong><small>Not the Client Area password<\/small><\/article><article><span>SECURITY<\/span><strong>Check HTTPS<\/strong><small>Avoid certificate warnings<\/small><\/article><\/div><\/section><nav class=\"ukc-organic-nav\" aria-label=\"On this page\"><strong>On this page<\/strong><a href=\"#choose\">Choose webmail<\/a><a href=\"#steps\">Sign in<\/a><a href=\"#problems\">Fix login<\/a><a href=\"#email-app\">Use an app<\/a><\/nav>\n<h2 id=\"choose\">Which Roundcube address should you use?<\/h2><div class=\"ukc-organic-table-wrap\" role=\"region\" aria-label=\"UKC Roundcube addresses\" tabindex=\"0\"><table class=\"ukc-organic-table\"><thead><tr><th>Mailbox service<\/th><th>Webmail address<\/th><th>Where to confirm it<\/th><\/tr><\/thead><tbody><tr><th>Custom Domain Email for a parked domain<\/th><td><a href=\"https:\/\/webmail.ukc.uk\/\">webmail.ukc.uk<\/a><\/td><td>Domain tools and mailbox setup information<\/td><\/tr><tr><th>Shared hosting mailbox<\/th><td>Assigned server webmail, such as webmail.ukc10.uk<\/td><td>Hosting welcome email or Plesk<\/td><\/tr><tr><th>webmail.yourdomain<\/th><td>Can work for hosted mail<\/td><td>Use only when DNS and SSL cover the webmail hostname<\/td><\/tr><\/tbody><\/table><\/div>\n<h2 id=\"steps\">How do you sign in?<\/h2><ol class=\"ukc-organic-steps two\" style=\"grid-template-columns:repeat(auto-fit,minmax(min(100%,480px),1fr))\"><li><span>1<\/span><div><strong>Open the correct HTTPS address<\/strong><p>Check the spelling and certificate before entering credentials.<\/p><\/div><\/li><li><span>2<\/span><div><strong>Enter the full email address<\/strong><p>Use the complete mailbox address, including the domain.<\/p><\/div><\/li><li><span>3<\/span><div><strong>Enter the mailbox password<\/strong><p>Use the password set for this mailbox in Domain Tools or Plesk.<\/p><\/div><\/li><li><span>4<\/span><div><strong>Sign out on shared devices<\/strong><p>Close the session and do not let the browser save the password on a public computer.<\/p><\/div><\/li><\/ol>\n<h2 id=\"problems\">Why does Roundcube reject the login?<\/h2><div class=\"ukc-organic-grid two\"><article class=\"ukc-organic-card\"><h3>Wrong webmail service<\/h3><p>A parked mailbox and shared-hosting mailbox can have different servers. Confirm which product owns the address.<\/p><\/article><article class=\"ukc-organic-card\"><h3>Wrong username<\/h3><p>Use the full email address, not only the part before @ and not the Plesk username.<\/p><\/article><article class=\"ukc-organic-card\"><h3>Wrong mailbox password<\/h3><p>Reset the individual mailbox password in its control panel. This does not need to change your UKC account password.<\/p><\/article><article class=\"ukc-organic-card\"><h3>Browser or account issue<\/h3><p>Try a private window, then send support the mailbox address, service and exact error without the password.<\/p><\/article><\/div>\n<h2 id=\"email-app\">Can you also use Outlook, Apple Mail or a phone?<\/h2><p>Yes. Use secure IMAP 993 with SSL\/TLS for incoming mail and SMTP 587 with STARTTLS and authentication for outgoing mail. Shared hosting customers should use the assigned server hostname to avoid certificate mismatch errors. Custom Domain Email uses mail.ukc.uk.<\/p>\n<h2>Roundcube questions<\/h2><div class=\"ukc-organic-faq\"><details open><summary>Is Roundcube my email account?<\/summary><p>Roundcube is the browser interface for a mailbox. The same mailbox can also connect to an email app.<\/p><\/details><details><summary>Why do I see a certificate warning?<\/summary><p>You may be using a hostname not covered by the certificate. Stop and use webmail.ukc.uk for parked mail or the assigned server webmail hostname for shared hosting.<\/p><\/details><details><summary>Does email forwarding have a Roundcube login?<\/summary><p>No. Forwarding sends messages to another inbox and does not create a stored mailbox unless a mailbox product is also active.<\/p><\/details><details><summary>Can support tell me my password?<\/summary><p>No. Passwords are not recoverable in plain text. Reset the mailbox password instead.<\/p><\/details><\/div><section class=\"ukc-organic-final\"><div><p class=\"ukc-organic-kicker\">Parked-domain mailbox<\/p><h2>Use webmail.ukc.uk with your full email address<\/h2><p>For shared hosting, confirm the assigned server first.<\/p><\/div><div class=\"ukc-organic-final-actions\"><a class=\"ukc-organic-button\" href=\"https:\/\/webmail.ukc.uk\/\" data-ukc-organic-cta=\"final\" data-ukc-organic-destination=\"parking_webmail\">Open Roundcube Webmail<\/a><a href=\"https:\/\/billing.uk-cheapest.co.uk\/submitticket.php\" data-ukc-organic-cta=\"support\" data-ukc-organic-destination=\"helpdesk\">Ask UKC Support<\/a><\/div><\/section><\/div>\n","protected":false},"excerpt":{"rendered":"<p>Roundcube webmail login Open the webmail address for your mailbox service and sign in with the full email address and mailbox password Custom Domain Email on the UKC parking service uses webmail.ukc.uk. A shared-hosting mailbox can use the webmail address for its assigned server, such as webmail.ukc10.uk, or a secured webmail prefix on the domain. &#8230; <a title=\"How to Log In to Roundcube Webmail\" class=\"read-more\" href=\"https:\/\/www.uk-cheapest.co.uk\/support\/how-to-login-to-roundcube\/\" aria-label=\"Read more about How to Log In to Roundcube Webmail\">Read more&#8230;<\/a><\/p>\n","protected":false},"author":4,"featured_media":0,"comment_status":"open","ping_status":"open","sticky":false,"template":"","format":"standard","meta":{"generate_page_header":"","footnotes":""},"categories":[16,244],"tags":[],"class_list":["post-2063","post","type-post","status-publish","format-standard","hentry","category-email","category-plesk12"],"yoast_head":"<!-- This site is optimized with the Yoast SEO plugin v27.6 - https:\/\/yoast.com\/product\/yoast-seo-wordpress\/ -->\n<title>Roundcube Webmail Login for UKC Email<\/title>\n<meta name=\"description\" content=\"Choose the correct UKC 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