{"id":2075,"date":"2015-01-07T11:22:09","date_gmt":"2015-01-07T11:22:09","guid":{"rendered":"https:\/\/www.uk-cheapest.co.uk\/support\/?p=2075"},"modified":"2015-05-07T11:33:03","modified_gmt":"2015-05-07T10:33:03","slug":"how-to-fix-ipad-iphone-imap-error-unable-to-move-message-to-trash","status":"publish","type":"post","link":"https:\/\/www.uk-cheapest.co.uk\/support\/how-to-fix-ipad-iphone-imap-error-unable-to-move-message-to-trash\/","title":{"rendered":"How to fix: iPad \/ iPhone IMAP error \u201cunable to move message to trash\u201d"},"content":{"rendered":"<p>When moving or deleting an email on your iPhone you get the error:<\/p>\n<p style=\"text-align: center;\"><a href=\"https:\/\/www.uk-cheapest.co.uk\/support\/wp-content\/uploads\/2015\/05\/0.png\"><img loading=\"lazy\" decoding=\"async\" class=\"aligncenter wp-image-2076 size-full\" title=\"Unable to Move Message: The message could not be moved to the mailbox.\" src=\"https:\/\/www.uk-cheapest.co.uk\/support\/wp-content\/uploads\/2015\/05\/0.png\" alt=\"0\" width=\"281\" height=\"155\" \/><\/a><\/p>\n<p>This only happens if you are using IMAP servers for your email and isn\u2019t an issue for POP mailboxes.<\/p>\n<p><strong>How-to fix this error<\/strong><\/p>\n<p>1. Press the Home button and choose Settings.<\/p>\n<p><a href=\"https:\/\/www.uk-cheapest.co.uk\/support\/wp-content\/uploads\/2015\/05\/1.png\"><img loading=\"lazy\" decoding=\"async\" class=\" size-full wp-image-2077 aligncenter\" src=\"https:\/\/www.uk-cheapest.co.uk\/support\/wp-content\/uploads\/2015\/05\/1.png\" alt=\"1\" width=\"71\" height=\"84\" \/><\/a><\/p>\n<p>2. Scroll down and click Mail, Contacts, Calendars.<\/p>\n<p><a href=\"https:\/\/www.uk-cheapest.co.uk\/support\/wp-content\/uploads\/2015\/05\/2.png\"><img loading=\"lazy\" decoding=\"async\" class=\" size-full wp-image-2078 aligncenter\" src=\"https:\/\/www.uk-cheapest.co.uk\/support\/wp-content\/uploads\/2015\/05\/2.png\" alt=\"2\" width=\"320\" height=\"52\" srcset=\"https:\/\/www.uk-cheapest.co.uk\/support\/wp-content\/uploads\/2015\/05\/2.png 320w, https:\/\/www.uk-cheapest.co.uk\/support\/wp-content\/uploads\/2015\/05\/2-300x49.png 300w\" sizes=\"(max-width: 320px) 100vw, 320px\" \/><\/a><\/p>\n<p>3. Tap your email account.<\/p>\n<p>4. Scroll to the bottom and click Advanced.<\/p>\n<p><a href=\"https:\/\/www.uk-cheapest.co.uk\/support\/wp-content\/uploads\/2015\/05\/3.png\"><img loading=\"lazy\" decoding=\"async\" class=\" size-full wp-image-2080 aligncenter\" src=\"https:\/\/www.uk-cheapest.co.uk\/support\/wp-content\/uploads\/2015\/05\/3.png\" alt=\"3\" width=\"320\" height=\"71\" srcset=\"https:\/\/www.uk-cheapest.co.uk\/support\/wp-content\/uploads\/2015\/05\/3.png 320w, https:\/\/www.uk-cheapest.co.uk\/support\/wp-content\/uploads\/2015\/05\/3-300x67.png 300w\" sizes=\"(max-width: 320px) 100vw, 320px\" \/><\/a><\/p>\n<p>5. Scroll to the bottom and tap the empty IMAP Path Prefix.<\/p>\n<p>iphone imap prefix<\/p>\n<p><a href=\"https:\/\/www.uk-cheapest.co.uk\/support\/wp-content\/uploads\/2015\/05\/4.png\"><img loading=\"lazy\" decoding=\"async\" class=\" size-full wp-image-2079 aligncenter\" src=\"https:\/\/www.uk-cheapest.co.uk\/support\/wp-content\/uploads\/2015\/05\/4.png\" alt=\"4\" width=\"320\" height=\"61\" srcset=\"https:\/\/www.uk-cheapest.co.uk\/support\/wp-content\/uploads\/2015\/05\/4.png 320w, https:\/\/www.uk-cheapest.co.uk\/support\/wp-content\/uploads\/2015\/05\/4-300x57.png 300w\" sizes=\"(max-width: 320px) 100vw, 320px\" \/><\/a><\/p>\n<p>6. Enter INBOX in capitals, then click \u2018Accounts\u2019 at the top left and click \u2018Done\u2019 at the top right twice to close the settings.<\/p>\n<p><a href=\"https:\/\/www.uk-cheapest.co.uk\/support\/wp-content\/uploads\/2015\/05\/5.png\"><img loading=\"lazy\" decoding=\"async\" class=\" size-full wp-image-2081 aligncenter\" src=\"https:\/\/www.uk-cheapest.co.uk\/support\/wp-content\/uploads\/2015\/05\/5.png\" alt=\"5\" width=\"320\" height=\"61\" srcset=\"https:\/\/www.uk-cheapest.co.uk\/support\/wp-content\/uploads\/2015\/05\/5.png 320w, https:\/\/www.uk-cheapest.co.uk\/support\/wp-content\/uploads\/2015\/05\/5-300x57.png 300w\" sizes=\"(max-width: 320px) 100vw, 320px\" \/><\/a><br \/>\n<strong>Can\u2019t see the IMAP path prefix?<\/strong><\/p>\n<p>If this happens to you then you have to delete your IMAP email account and add it again manually. Follow these instructions to add your email account to your iPhone manually. This will then let you see the Advanced button.<\/p>\n<p>7. Press the Home button and then re-open Mail.<\/p>\n<p>8. You will now be able to delete or move your emails on your iPhone.<\/p>\n","protected":false},"excerpt":{"rendered":"<p>When moving or deleting an email on your iPhone you get the error: This only happens if you are using IMAP servers for your email and isn\u2019t an issue for POP mailboxes. How-to fix this error 1. Press the Home button and choose Settings. 2. Scroll down and click Mail, Contacts, Calendars. 3. Tap your &#8230; <a title=\"How to fix: iPad \/ iPhone IMAP error \u201cunable to move message to trash\u201d\" class=\"read-more\" href=\"https:\/\/www.uk-cheapest.co.uk\/support\/how-to-fix-ipad-iphone-imap-error-unable-to-move-message-to-trash\/\" aria-label=\"More on How to fix: iPad \/ iPhone IMAP error \u201cunable to move message to trash\u201d\">Read more&#8230;<\/a><\/p>\n","protected":false},"author":4,"featured_media":0,"comment_status":"open","ping_status":"open","sticky":false,"template":"","format":"standard","meta":{"generate_page_header":"","footnotes":""},"categories":[16],"tags":[],"class_list":["post-2075","post","type-post","status-publish","format-standard","hentry","category-email"],"yoast_head":"<!-- This site is optimized with the Yoast SEO Premium plugin v23.4 (Yoast SEO v23.4) - https:\/\/yoast.com\/wordpress\/plugins\/seo\/ -->\n<title>How to fix: iPad \/ iPhone IMAP error \u201cunable to move message to trash\u201d - UK-Cheapest.co.uk<\/title>\n<meta name=\"robots\" content=\"index, follow, max-snippet:-1, max-image-preview:large, max-video-preview:-1\" \/>\n<link rel=\"canonical\" href=\"https:\/\/www.uk-cheapest.co.uk\/support\/how-to-fix-ipad-iphone-imap-error-unable-to-move-message-to-trash\/\" \/>\n<meta property=\"og:locale\" content=\"en_GB\" \/>\n<meta property=\"og:type\" content=\"article\" \/>\n<meta property=\"og:title\" content=\"How to fix: iPad \/ iPhone IMAP error \u201cunable to move message to trash\u201d\" \/>\n<meta property=\"og:description\" content=\"When moving or deleting an email on your iPhone you get the error: This only happens if you are using IMAP servers for your email and isn\u2019t an issue for POP mailboxes. 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