{"id":2089,"date":"2015-05-07T13:51:42","date_gmt":"2015-05-07T12:51:42","guid":{"rendered":"https:\/\/www.uk-cheapest.co.uk\/support\/?p=2089"},"modified":"2026-08-14T18:58:31","modified_gmt":"2026-08-14T17:58:31","slug":"how-to-setup-email-using-microsoft-outlook-express","status":"publish","type":"post","link":"https:\/\/www.uk-cheapest.co.uk\/support\/how-to-setup-email-using-microsoft-outlook-express\/","title":{"rendered":"How to Set Up Email Using Microsoft Outlook Express"},"content":{"rendered":"\n<div class=\"ukc-organic-guide\">\n  <section class=\"ukc-organic-hero\" aria-labelledby=\"outlook-express-answer\">\n    <p class=\"ukc-organic-kicker\">Legacy Microsoft Outlook Express guide<\/p>\n    <h2 id=\"outlook-express-answer\">Outlook Express 6 can be configured only if it can negotiate the modern encrypted mail connection<\/h2>\n    <p class=\"ukc-organic-lead\"><strong>This page is retained for customers who still have Outlook Express, but it is not recommended for a new email setup.<\/strong> The application and the Windows versions that supplied it no longer receive normal Microsoft security updates. Use current Outlook, Thunderbird or another supported mail app wherever possible.<\/p>\n    <div class=\"ukc-organic-actions\">\n      <a class=\"ukc-organic-button\" href=\"https:\/\/www.uk-cheapest.co.uk\/support\/how-to-setup-email-using-microsoft-office-outlook\/\" data-ukc-organic-cta=\"top\" data-ukc-organic-destination=\"modern-outlook\">Use the Current Outlook Guide<\/a>\n      <a class=\"ukc-organic-text-link\" href=\"#outlook-express-legacy-steps\">I still need Outlook Express<\/a>\n    <\/div>\n    <div class=\"ukc-organic-facts\" aria-label=\"Outlook Express support summary\">\n      <article><span>STATUS<\/span><strong>Superseded<\/strong><small>Not for new installations<\/small><\/article>\n      <article><span>SECURE<\/span><strong>Encryption required<\/strong><small>No insecure fallback<\/small><\/article>\n      <article><span>LOGIN<\/span><strong>Full email address<\/strong><small>Use the mailbox password<\/small><\/article>\n    <\/div>\n  <\/section>\n\n  <nav class=\"ukc-organic-nav\" aria-label=\"On this page\">\n    <strong>On this page<\/strong>\n    <a href=\"#outlook-express-modern-choice\">Use a current app<\/a>\n    <a href=\"#outlook-express-settings\">Settings<\/a>\n    <a href=\"#outlook-express-legacy-steps\">Legacy steps<\/a>\n    <a href=\"#outlook-express-encryption\">Encryption<\/a>\n    <a href=\"#outlook-express-errors\">Errors<\/a>\n    <a href=\"#outlook-express-questions\">Questions<\/a>\n  <\/nav>\n\n  <aside class=\"ukc-organic-warning\"><strong>Older software notice:<\/strong> Outlook Express was superseded many years ago and may not support the current TLS security required by UKC mail servers. Never solve a connection failure by disabling encryption, accepting a certificate warning or using an unencrypted port. Move the mailbox to a supported application instead.<\/aside>\n\n  <h2 id=\"outlook-express-modern-choice\">Which current guide should I use instead?<\/h2>\n  <div class=\"ukc-organic-grid two\">\n    <article class=\"ukc-organic-card\"><span class=\"ukc-organic-badge\">Recommended<\/span><h3>Microsoft Outlook<\/h3><p>Use the current Outlook instructions for supported Microsoft desktop and mobile versions.<\/p><p><a href=\"https:\/\/www.uk-cheapest.co.uk\/support\/how-to-setup-email-using-microsoft-office-outlook\/\" data-ukc-organic-cta=\"guide\" data-ukc-organic-destination=\"modern-outlook\"><strong>Open the Outlook guide<\/strong><\/a><\/p><\/article>\n    <article class=\"ukc-organic-card\"><span class=\"ukc-organic-badge\">Free option<\/span><h3>Mozilla Thunderbird<\/h3><p>Thunderbird is actively maintained and supports modern encrypted IMAP and SMTP connections.<\/p><p><a href=\"https:\/\/www.uk-cheapest.co.uk\/support\/how-to-setup-email-using-mozilla-thunderbird\/\" data-ukc-organic-cta=\"guide\" data-ukc-organic-destination=\"thunderbird\"><strong>Open the Thunderbird guide<\/strong><\/a><\/p><\/article>\n    <article class=\"ukc-organic-card\"><span class=\"ukc-organic-badge\">Apple<\/span><h3>iPhone or iPad Mail<\/h3><p>Add the same mailbox securely to a current iPhone or iPad using the dedicated walkthrough.<\/p><p><a href=\"https:\/\/www.uk-cheapest.co.uk\/support\/how-to-setup-email-on-your-iphone-or-ipad\/\" data-ukc-organic-cta=\"guide\" data-ukc-organic-destination=\"iphone-mail\"><strong>Open the iPhone guide<\/strong><\/a><\/p><\/article>\n    <article class=\"ukc-organic-card\"><span class=\"ukc-organic-badge\">Any app<\/span><h3>General UKC settings<\/h3><p>Use the service-specific hostname, encrypted ports and full email-address login in any supported client.<\/p><p><a href=\"https:\/\/www.uk-cheapest.co.uk\/support\/plesk-12-setting-up-your-email\/\" data-ukc-organic-cta=\"guide\" data-ukc-organic-destination=\"email-settings\"><strong>Open the settings guide<\/strong><\/a><\/p><\/article>\n  <\/div>\n\n  <h2 id=\"outlook-express-settings\">Which UKC settings does Outlook Express need?<\/h2>\n  <p>First identify which UKC email service holds the mailbox. The incoming and outgoing server must be the hostname covered by its certificate. Do not substitute the domain name unless its certificate expressly covers that mail hostname.<\/p>\n  <div class=\"ukc-organic-table-wrap\" role=\"region\" aria-label=\"UKC Outlook Express server settings\" tabindex=\"0\">\n    <table class=\"ukc-organic-table\">\n      <thead><tr><th scope=\"col\">Mailbox service<\/th><th scope=\"col\">Incoming and outgoing server<\/th><th scope=\"col\">How to identify it<\/th><\/tr><\/thead>\n      <tbody>\n        <tr><th scope=\"row\">Shared web hosting mailbox<\/th><td>Your assigned server, such as <strong>ukc10.uk<\/strong>, <strong>ukc11.uk<\/strong>, <strong>ukc12.uk<\/strong> or <strong>ukc13.uk<\/strong><\/td><td>Read the server name from the hosting welcome email or Plesk<\/td><\/tr>\n        <tr><th scope=\"row\">Custom Domain Email mailbox<\/th><td><strong>mail.ukc.uk<\/strong><\/td><td>This is the paid mailbox attached to a parked domain in My Domains<\/td><\/tr>\n        <tr><th scope=\"row\">Another provider<\/th><td>The hostname supplied by that provider<\/td><td>Microsoft 365, Google Workspace and other services use their own settings<\/td><\/tr>\n      <\/tbody>\n    <\/table>\n  <\/div>\n\n  <div class=\"ukc-organic-table-wrap\" role=\"region\" aria-label=\"Secure Outlook Express ports\" tabindex=\"0\">\n    <table class=\"ukc-organic-table\">\n      <thead><tr><th scope=\"col\">Purpose<\/th><th scope=\"col\">Protocol and port<\/th><th scope=\"col\">Encryption<\/th><th scope=\"col\">Login<\/th><\/tr><\/thead>\n      <tbody>\n        <tr><th scope=\"row\">Recommended incoming mail<\/th><td>IMAP 993<\/td><td>SSL\/TLS enabled<\/td><td>Full email address and mailbox password<\/td><\/tr>\n        <tr><th scope=\"row\">Outgoing mail for this legacy app<\/th><td>SMTP 465<\/td><td>SSL\/TLS enabled<\/td><td>Authentication required, using the same mailbox login<\/td><\/tr>\n        <tr><th scope=\"row\">Optional incoming download<\/th><td>POP3 995<\/td><td>SSL\/TLS enabled<\/td><td>Full email address and mailbox password<\/td><\/tr>\n      <\/tbody>\n    <\/table>\n  <\/div>\n  <aside class=\"ukc-organic-note\"><strong>Why this page uses SMTP 465:<\/strong> current apps can normally use SMTP 587 with STARTTLS, but Outlook Express labels its old security control simply as SSL. Port 465 with the secure-connection box selected is the clearer encrypted route for this legacy interface. If it cannot connect securely, change the application rather than the security setting.<\/aside>\n\n  <h2 id=\"outlook-express-legacy-steps\">How do I add the mailbox to Outlook Express 6?<\/h2>\n  <ol class=\"ukc-organic-steps\">\n    <li><span>1<\/span><div><strong>Open Internet Accounts<\/strong><p>In Outlook Express choose <strong>Tools<\/strong>, then <strong>Accounts<\/strong>. Open the <strong>Mail<\/strong> tab.<\/p><\/div><\/li>\n    <li><span>2<\/span><div><strong>Start the mail wizard<\/strong><p>Select <strong>Add<\/strong>, then <strong>Mail<\/strong>. Enter the display name recipients should see.<\/p><\/div><\/li>\n    <li><span>3<\/span><div><strong>Enter the email address<\/strong><p>Type the complete mailbox address, such as name@example.co.uk, and continue.<\/p><\/div><\/li>\n    <li><span>4<\/span><div><strong>Choose IMAP<\/strong><p>Select IMAP as the incoming server type. Enter the same correct UKC service hostname for incoming and outgoing mail.<\/p><\/div><\/li>\n    <li><span>5<\/span><div><strong>Enter the mailbox login<\/strong><p>Use the full email address as the account name and enter the mailbox password, not the UKC Client Area or Plesk password.<\/p><\/div><\/li>\n    <li><span>6<\/span><div><strong>Finish, then edit properties<\/strong><p>Complete the wizard. Return to <strong>Tools<\/strong>, <strong>Accounts<\/strong>, select the new account and choose <strong>Properties<\/strong>.<\/p><\/div><\/li>\n  <\/ol>\n\n  <h2 id=\"outlook-express-encryption\">How do I enable SMTP authentication and encryption?<\/h2>\n  <ol class=\"ukc-organic-steps\">\n    <li><span>1<\/span><div><strong>Open the Servers tab<\/strong><p>Confirm the incoming and outgoing hostnames and full email-address account name.<\/p><\/div><\/li>\n    <li><span>2<\/span><div><strong>Require authentication<\/strong><p>Select <strong>My server requires authentication<\/strong>. In Settings, use the same account information as incoming mail.<\/p><\/div><\/li>\n    <li><span>3<\/span><div><strong>Open the Advanced tab<\/strong><p>Set outgoing mail to port <strong>465<\/strong> and select the secure SSL connection box for SMTP.<\/p><\/div><\/li>\n    <li><span>4<\/span><div><strong>Secure incoming mail<\/strong><p>Set IMAP to <strong>993<\/strong>, or POP3 to <strong>995<\/strong>, and select the secure SSL connection box.<\/p><\/div><\/li>\n    <li><span>5<\/span><div><strong>Save and restart<\/strong><p>Apply the settings, close Outlook Express, reopen it and test receiving before sending a message to another address.<\/p><\/div><\/li>\n    <li><span>6<\/span><div><strong>Stop on a security error<\/strong><p>If TLS or the certificate fails, do not weaken the setup. Confirm the hostname once, then move to a current mail application.<\/p><\/div><\/li>\n  <\/ol>\n\n  <h2>Should I choose IMAP or POP3?<\/h2>\n  <div class=\"ukc-organic-grid two\">\n    <article class=\"ukc-organic-card\"><h3>IMAP is recommended<\/h3><p>Messages and folders remain synchronised with the server, webmail and other devices. It is the better option for most businesses.<\/p><\/article>\n    <article class=\"ukc-organic-card\"><h3>POP3 is a legacy download method<\/h3><p>POP can remove mail from the server or leave different devices out of sync. Use it only when you understand its download and retention settings.<\/p><\/article>\n    <article class=\"ukc-organic-card\"><h3>Changing later can duplicate mail<\/h3><p>Adding the same mailbox again with another protocol can create a second local folder tree and download messages again.<\/p><\/article>\n    <article class=\"ukc-organic-card\"><h3>Back up old local folders first<\/h3><p>Outlook Express stores local mail separately from the server. Preserve important folders before replacing the computer or application.<\/p><\/article>\n  <\/div>\n\n  <h2 id=\"outlook-express-errors\">What should I check when Outlook Express will not connect?<\/h2>\n  <div class=\"ukc-organic-table-wrap\" role=\"region\" aria-label=\"Outlook Express connection errors\" tabindex=\"0\">\n    <table class=\"ukc-organic-table\">\n      <thead><tr><th scope=\"col\">Symptom<\/th><th scope=\"col\">Safe check<\/th><th scope=\"col\">Recommended action<\/th><\/tr><\/thead>\n      <tbody>\n        <tr><th scope=\"row\">Password repeatedly requested<\/th><td>Full email address, mailbox password and Caps Lock<\/td><td>Test webmail, then reset the mailbox password if necessary<\/td><\/tr>\n        <tr><th scope=\"row\">Certificate name warning<\/th><td>Exact assigned hosting server or mail.ukc.uk for Custom Domain Email<\/td><td>Correct the hostname and never accept a persistent mismatch<\/td><\/tr>\n        <tr><th scope=\"row\">Secure connection fails<\/th><td>Ports 993 and 465 with SSL selected, current date and time<\/td><td>Use a supported mail app if the old Windows TLS stack cannot connect<\/td><\/tr>\n        <tr><th scope=\"row\">Receives but will not send<\/th><td>SMTP authentication enabled with the same full-address login<\/td><td>Confirm port 465 and SSL, then test from another network or current app<\/td><\/tr>\n        <tr><th scope=\"row\">Mail missing on another device<\/th><td>Whether POP3 downloaded or deleted it from the server<\/td><td>Check Outlook Express local folders and change new setups to IMAP<\/td><\/tr>\n      <\/tbody>\n    <\/table>\n  <\/div>\n  <aside class=\"ukc-organic-warning\"><strong>Do not use ports 25, 110 or 143 without encryption as a workaround.<\/strong> An inability to negotiate modern TLS is a limitation of the old software or operating system, not a reason to expose the mailbox password and messages over an insecure connection.<\/aside>\n\n  <h2 id=\"outlook-express-questions\">Outlook Express setup questions<\/h2>\n  <div class=\"ukc-organic-faq\">\n    <details open><summary>Does UKC recommend Outlook Express?<\/summary><p>No. This guide is retained for customers who still need to identify or recover an old setup. Use a current, supported email application for everyday business email.<\/p><\/details>\n    <details><summary>Is Outlook Express the same as Microsoft Outlook?<\/summary><p>No. Outlook Express was an older, separate Windows mail application. Follow the current Outlook guide for supported Microsoft Outlook releases.<\/p><\/details>\n    <details><summary>Can I use my Plesk or Client Area password?<\/summary><p>No. Use the password assigned to the individual mailbox. Account, hosting-control-panel and mailbox credentials are separate.<\/p><\/details>\n    <details><summary>Can support make old TLS work?<\/summary><p>UKC can confirm the hostname, ports and mailbox status, but an obsolete operating system may not support the server&#8217;s required modern encryption. A supported mail app and operating system is the safe solution.<\/p><\/details>\n    <details><summary>Where is Custom Domain Email webmail?<\/summary><p>Open <a href=\"https:\/\/webmail.ukc.uk\" rel=\"noopener\" data-ukc-organic-cta=\"webmail\" data-ukc-organic-destination=\"custom-email-webmail\">webmail.ukc.uk<\/a>. Shared-hosting customers should use the webmail address for their assigned hosting server.<\/p><\/details>\n  <\/div>\n\n  <section class=\"ukc-organic-final\" aria-labelledby=\"outlook-express-final\">\n    <div><p class=\"ukc-organic-kicker\">Choose the safe route<\/p><h2 id=\"outlook-express-final\">Move the mailbox to a current mail app whenever possible<\/h2><p>Your email address and messages matter more than preserving an obsolete application. Use current encrypted settings and ask UKC if you need help identifying the mailbox service.<\/p><\/div>\n    <div class=\"ukc-organic-final-actions\">\n      <a class=\"ukc-organic-button\" href=\"https:\/\/www.uk-cheapest.co.uk\/support\/how-to-setup-email-using-microsoft-office-outlook\/\" data-ukc-organic-cta=\"final\" data-ukc-organic-destination=\"modern-outlook\">Use the Current Outlook Guide<\/a>\n      <a href=\"https:\/\/www.uk-cheapest.co.uk\/support\/\" data-ukc-organic-cta=\"support\" data-ukc-organic-destination=\"support\">Ask UKC for Help<\/a>\n    <\/div>\n  <\/section>\n<\/div>\n\n","protected":false},"excerpt":{"rendered":"<p>Legacy Microsoft Outlook Express guide Outlook Express 6 can be configured only if it can negotiate the modern encrypted mail connection This page is retained for customers who still have Outlook Express, but it is not recommended for a new email setup. The application and the Windows versions that supplied it no longer receive normal &#8230; <a title=\"How to Set Up Email Using Microsoft Outlook Express\" class=\"read-more\" href=\"https:\/\/www.uk-cheapest.co.uk\/support\/how-to-setup-email-using-microsoft-outlook-express\/\" aria-label=\"Read more about How to Set Up Email Using Microsoft Outlook Express\">Read more&#8230;<\/a><\/p>\n","protected":false},"author":4,"featured_media":0,"comment_status":"open","ping_status":"open","sticky":false,"template":"","format":"standard","meta":{"generate_page_header":"","footnotes":""},"categories":[16,244],"tags":[],"class_list":["post-2089","post","type-post","status-publish","format-standard","hentry","category-email","category-plesk12"],"yoast_head":"<!-- This site is optimized with the Yoast SEO plugin v27.6 - https:\/\/yoast.com\/product\/yoast-seo-wordpress\/ -->\n<title>How to Set Up Email in Microsoft Outlook Express | UKC<\/title>\n<meta name=\"description\" content=\"Retained 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