{"id":2244,"date":"2015-06-01T12:02:33","date_gmt":"2015-06-01T11:02:33","guid":{"rendered":"https:\/\/www.uk-cheapest.co.uk\/support\/?p=2244"},"modified":"2026-08-30T18:34:45","modified_gmt":"2026-08-30T17:34:45","slug":"plesk-12-setting-up-your-email","status":"publish","type":"post","link":"https:\/\/www.uk-cheapest.co.uk\/support\/plesk-12-setting-up-your-email\/","title":{"rendered":"Set Up Your UKC Email in Any Email App"},"content":{"rendered":"<div class=\"ukc-email-guide\">\n<section class=\"ukc-email-hero\"><p class=\"ukc-email-kicker\">UKC email setup<\/p><h2>Set up your UKC mailbox securely on any device<\/h2><p class=\"ukc-email-lead\"><strong>Start by choosing the correct service below, then copy its server and username rules.<\/strong> Custom Domain Email apps use the account username in the welcome email; Plesk-hosted mailboxes use the full email address.<\/p><div class=\"ukc-port-summary\"><article><span>Incoming<\/span><strong>IMAP 993<\/strong><small>SSL\/TLS - recommended<\/small><\/article><article><span>Outgoing<\/span><strong>SMTP 587<\/strong><small>STARTTLS - recommended<\/small><\/article><article><span>Alternative<\/span><strong>SMTP 465<\/strong><small>Implicit TLS<\/small><\/article><article><span>Optional<\/span><strong>POP 995<\/strong><small>SSL\/TLS<\/small><\/article><\/div><div class=\"ukc-email-actions\"><a class=\"ukc-email-button\" href=\"#choose-server\">Choose your server<\/a><a class=\"ukc-email-text-link\" href=\"#client-guides\">Choose your email app<\/a><\/div><\/section>\n<h2 id=\"choose-server\">Step 1: choose the correct server name<\/h2><div class=\"ukc-email-table-wrap\" role=\"region\" aria-label=\"UKC email server selection\"><table class=\"ukc-email-table\"><thead><tr><th>Service<\/th><th>Incoming and outgoing server<\/th><th>Email app username<\/th><th>Webmail username<\/th><\/tr><\/thead><tbody><tr class=\"ukc-email-preferred\"><th>Custom Domain Email<\/th><td><strong>webmail.ukc.uk<\/strong><\/td><td>Account username in the welcome email<\/td><td>Full email address at <a href=\"https:\/\/webmail.ukc.uk\">webmail.ukc.uk<\/a><\/td><\/tr><tr><th>Plesk-hosted mailbox<\/th><td><strong>Your assigned server<\/strong>, such as ukc10.uk, ukc11.uk, ukc12.uk or ukc13.uk<\/td><td>Full email address<\/td><td>Full email address at the webmail address for your assigned server<\/td><\/tr><\/tbody><\/table><\/div><aside class=\"ukc-email-alert\"><strong>Copy the server name exactly.<\/strong> Shared hosting and Business Email Hosting customers should use the name shown in the welcome email or Plesk, such as ukc10.uk. Using a different name can cause a security warning.<\/aside>\n<h2>Step 2: copy these settings<\/h2><div class=\"ukc-email-table-wrap\" role=\"region\" aria-label=\"Secure email settings\"><table class=\"ukc-email-table\"><thead><tr><th>Service<\/th><th>Port<\/th><th>Security<\/th><th>Authentication<\/th><\/tr><\/thead><tbody><tr class=\"ukc-email-preferred\"><th>IMAP incoming<\/th><td>993<\/td><td>SSL\/TLS<\/td><td>Service username and mailbox password<\/td><\/tr><tr class=\"ukc-email-preferred\"><th>SMTP outgoing<\/th><td>587<\/td><td>STARTTLS<\/td><td>Required, using the service username and mailbox password<\/td><\/tr><tr><th>SMTP alternative<\/th><td>465<\/td><td>Implicit SSL\/TLS<\/td><td>Required<\/td><\/tr><tr><th>POP alternative<\/th><td>995<\/td><td>SSL\/TLS<\/td><td>Service username and mailbox password<\/td><\/tr><\/tbody><\/table><\/div><p><strong>Choose IMAP for normal use.<\/strong> It keeps the same messages and folders on your phone, computer and webmail. POP is mainly for downloading messages to one device.<\/p>\n<h2 id=\"client-guides\">Step 3: choose your phone or computer<\/h2><div class=\"ukc-email-client-grid\"><a href=\"https:\/\/www.uk-cheapest.co.uk\/support\/how-to-setup-email-using-microsoft-office-outlook\/\"><strong>Microsoft Outlook<\/strong><span>Windows and current Outlook versions<\/span><\/a><a href=\"https:\/\/www.uk-cheapest.co.uk\/support\/how-to-setup-email-using-apple-mail\/\"><strong>Apple Mail<\/strong><span>Mac desktop and laptop<\/span><\/a><a href=\"https:\/\/www.uk-cheapest.co.uk\/support\/how-to-setup-email-on-your-iphone-or-ipad\/\"><strong>iPhone and iPad<\/strong><span>Apple Mail on iOS and iPadOS<\/span><\/a><a href=\"https:\/\/www.uk-cheapest.co.uk\/support\/how-to-add-ukc-email-to-gmail-app-on-android\/\"><strong>Gmail app<\/strong><span>Add a UKC mailbox on Android<\/span><\/a><a href=\"https:\/\/www.uk-cheapest.co.uk\/support\/how-to-setup-email-using-mozilla-thunderbird\/\"><strong>Mozilla Thunderbird<\/strong><span>Windows, macOS and Linux<\/span><\/a><a href=\"https:\/\/www.uk-cheapest.co.uk\/support\/ports-for-imap-pop-and-smtp-email-services\/\"><strong>Port reference<\/strong><span>IMAP, POP and SMTP details<\/span><\/a><\/div>\n<h2>If it does not work<\/h2><div class=\"ukc-email-checklist\"><article><h3>Check the username<\/h3><p>Custom Domain Email uses the account username in the welcome email. Plesk-hosted mailboxes use the complete email address.<\/p><\/article><article><h3>Check the outgoing-mail login<\/h3><p>If the app asks whether the outgoing server requires authentication, choose Yes and use the same service username and password as incoming mail.<\/p><\/article><article><h3>Check the server name<\/h3><p>Custom Domain Email uses webmail.ukc.uk. Shared hosting and Business Email Hosting use the server printed in the welcome message, such as ukc10.uk.<\/p><\/article><article><h3>Try webmail<\/h3><p>If webmail works, the mailbox and password are valid and the remaining issue is normally the app configuration.<\/p><\/article><\/div><aside class=\"ukc-email-alert\"><strong>Never send your mailbox password in a support ticket.<\/strong> Tell us the address, app, device and exact error message, but keep the password private.<\/aside>\n<section class=\"ukc-email-final\"><div><p class=\"ukc-email-kicker\">Still need help?<\/p><h2>Read the guide first, then contact UKC if the problem remains<\/h2><p>Include the application, device, server name and exact error. Do not include your password.<\/p><\/div><div class=\"ukc-email-final-actions\"><a class=\"ukc-email-button\" href=\"https:\/\/billing.uk-cheapest.co.uk\/submitticket.php?utm_source=support&amp;utm_medium=guide&amp;utm_campaign=email_setup\">Open a Support Ticket<\/a><\/div><\/section>\n<\/div>","protected":false},"excerpt":{"rendered":"<p>UKC email setup Set up your UKC mailbox securely on any device Start by choosing the correct service below, then copy its server and username rules. Custom Domain Email apps use the account username in the welcome email; Plesk-hosted mailboxes use the full email address. IncomingIMAP 993SSL\/TLS - recommended OutgoingSMTP 587STARTTLS - recommended AlternativeSMTP 465Implicit &#8230; <a title=\"Set Up Your UKC Email in Any Email App\" class=\"read-more\" href=\"https:\/\/www.uk-cheapest.co.uk\/support\/plesk-12-setting-up-your-email\/\" aria-label=\"Read more about Set Up Your UKC Email in Any Email App\">Read more&#8230;<\/a><\/p>\n","protected":false},"author":4,"featured_media":0,"comment_status":"open","ping_status":"open","sticky":false,"template":"","format":"standard","meta":{"generate_page_header":"","footnotes":""},"categories":[16,244],"tags":[],"class_list":["post-2244","post","type-post","status-publish","format-standard","hentry","category-email","category-plesk12"],"yoast_head":"<!-- This site is optimized with the Yoast SEO plugin v27.6 - https:\/\/yoast.com\/product\/yoast-seo-wordpress\/ -->\n<title>Set Up UKC Email in Any Email App | UKC<\/title>\n<meta name=\"description\" content=\"Set up UKC email securely in Outlook, Apple Mail, 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