{"id":2394,"date":"2015-06-18T13:43:16","date_gmt":"2015-06-18T12:43:16","guid":{"rendered":"https:\/\/www.uk-cheapest.co.uk\/support\/?p=2394"},"modified":"2026-08-14T21:08:46","modified_gmt":"2026-08-14T20:08:46","slug":"how-to-manage-domain-dns-records","status":"publish","type":"post","link":"https:\/\/www.uk-cheapest.co.uk\/support\/how-to-manage-domain-dns-records\/","title":{"rendered":"How to Manage Domain DNS Records Safely"},"content":{"rendered":"<div class=\"ukc-organic-guide\"><section class=\"ukc-organic-hero\" aria-labelledby=\"dns-manager-answer\"><p class=\"ukc-organic-kicker\">Manage domain DNS records<\/p><h2 id=\"dns-manager-answer\">Use UKC DNS Manager only when UKC parking nameservers control the domain<\/h2><p class=\"ukc-organic-lead\"><strong>Open My Domains, choose the domain and use DNS Manager to add or edit the exact record supplied by your service provider.<\/strong> Save the working zone first, protect existing email records and use Diagnostics before resetting anything.<\/p><div class=\"ukc-organic-actions\"><a class=\"ukc-organic-button\" href=\"https:\/\/billing.uk-cheapest.co.uk\/clientarea.php?action=domains\" data-ukc-organic-cta=\"top\" data-ukc-organic-destination=\"my_domains\">Open My Domains<\/a><a class=\"ukc-organic-text-link\" href=\"#steps\">Follow the safe steps<\/a><\/div><div class=\"ukc-organic-facts\"><article><span>AUTHORITY<\/span><strong>Check nameservers<\/strong><small>Edit records at the active provider<\/small><\/article><article><span>SAFETY<\/span><strong>Copy first<\/strong><small>Keep a rollback record<\/small><\/article><article><span>EMAIL<\/span><strong>Protect MX<\/strong><small>Website changes should not break mail<\/small><\/article><\/div><\/section><nav class=\"ukc-organic-nav\" aria-label=\"On this page\"><strong>On this page<\/strong><a href=\"#authority\">Where to edit<\/a><a href=\"#steps\">Make a change<\/a><a href=\"#records\">Record types<\/a><a href=\"#recover\">Diagnose<\/a><\/nav>\n<h2 id=\"authority\">First, confirm where DNS is managed<\/h2><p>UKC DNS Manager is authoritative when the domain uses <strong>ns.ukc.uk<\/strong> and <strong>ns2.ukc.uk<\/strong>. The older Microlite parking nameservers remain supported and point to the same parking service. A shared hosting domain normally uses nameservers for its assigned ukc10.uk to ukc13.uk server. If another provider&#8217;s nameservers are active, make the change with that provider instead.<\/p>\n<h2 id=\"steps\">How to add or edit a DNS record safely<\/h2><ol class=\"ukc-organic-steps two\" style=\"grid-template-columns:repeat(auto-fit,minmax(min(100%,480px),1fr))\"><li><span>1<\/span><div><strong>Open the domain<\/strong><p>Sign in, open My Domains and select Domain Tools for the domain.<\/p><\/div><\/li><li><span>2<\/span><div><strong>Open DNS Manager<\/strong><p>Review the current zone and record the values that already work.<\/p><\/div><\/li><li><span>3<\/span><div><strong>Add or unlock a record<\/strong><p>Choose Add record, or Edit beside an existing entry, then enter the exact host, type, value and priority.<\/p><\/div><\/li><li><span>4<\/span><div><strong>Save and test<\/strong><p>Wait for caches to refresh, then test the website and both incoming and outgoing email.<\/p><\/div><\/li><\/ol>\n<h2 id=\"records\">Which record type do you need?<\/h2><div class=\"ukc-organic-table-wrap\" role=\"region\" aria-label=\"DNS record types\" tabindex=\"0\"><table class=\"ukc-organic-table\"><thead><tr><th>Record<\/th><th>What it does<\/th><th>Check before changing<\/th><\/tr><\/thead><tbody><tr><th>A or AAAA<\/th><td>Points a host to an IPv4 or IPv6 address<\/td><td>Use an IP address, not a web address<\/td><\/tr><tr><th>CNAME<\/th><td>Aliases one hostname to another<\/td><td>Remove conflicting records at the same host<\/td><\/tr><tr><th>MX<\/th><td>Routes incoming email<\/td><td>Keep the priority and all required servers<\/td><\/tr><tr><th>TXT<\/th><td>Provides verification or email policy text<\/td><td>Copy punctuation and spacing exactly<\/td><\/tr><\/tbody><\/table><\/div>\n<aside class=\"ukc-organic-note\"><strong>Setting up Microsoft 365 or Google Workspace?<\/strong> Use the available provider preset when suitable, but preview every proposed addition, update and deletion before applying it.<\/aside>\n<h2 id=\"recover\">Use Diagnostics before resetting a working zone<\/h2><p>A successful save may not appear everywhere immediately because DNS answers are cached. Diagnostics helps show the live route. Restore UKC defaults only when you intend to replace the custom zone, because existing website and email records can be overwritten.<\/p><div class=\"ukc-organic-faq\"><details open><summary>How long does a DNS change take?<\/summary><p>The authoritative zone can update quickly, but other resolvers retain the old answer until its TTL expires.<\/p><\/details><details><summary>Why is DNS Manager unavailable?<\/summary><p>The domain may use another provider&#8217;s nameservers. Manage the zone where those nameservers are hosted.<\/p><\/details><details><summary>Can I change a website record without changing email?<\/summary><p>Yes. Change only the required website record and preserve MX and mail-related TXT records.<\/p><\/details><\/div><section class=\"ukc-organic-final\"><div><p class=\"ukc-organic-kicker\">Make one controlled change<\/p><h2>Save the old value, update the exact record and test every affected service<\/h2><p>If the domain carries important email or sales, plan a suitable change window.<\/p><\/div><div class=\"ukc-organic-final-actions\"><a class=\"ukc-organic-button\" href=\"https:\/\/billing.uk-cheapest.co.uk\/clientarea.php?action=domains\" data-ukc-organic-cta=\"final\" data-ukc-organic-destination=\"my_domains\">Manage Domain DNS<\/a><a href=\"https:\/\/billing.uk-cheapest.co.uk\/submitticket.php\" data-ukc-organic-cta=\"support\" data-ukc-organic-destination=\"helpdesk\">Ask UKC Support<\/a><\/div><\/section><\/div>\n","protected":false},"excerpt":{"rendered":"<p>Manage domain DNS records Use UKC DNS Manager only when UKC parking nameservers control the domain Open My Domains, choose the domain and use DNS Manager to add or edit the exact record supplied by your service provider. Save the working zone first, protect existing email records and use Diagnostics before resetting anything. Open My &#8230; <a title=\"How to Manage Domain DNS Records Safely\" class=\"read-more\" href=\"https:\/\/www.uk-cheapest.co.uk\/support\/how-to-manage-domain-dns-records\/\" aria-label=\"Read more about How to Manage Domain DNS Records Safely\">Read more&#8230;<\/a><\/p>\n","protected":false},"author":4,"featured_media":0,"comment_status":"open","ping_status":"open","sticky":false,"template":"","format":"standard","meta":{"generate_page_header":"","footnotes":""},"categories":[35],"tags":[],"class_list":["post-2394","post","type-post","status-publish","format-standard","hentry","category-domain-names"],"yoast_head":"<!-- This site is optimized with the Yoast SEO plugin v27.6 - https:\/\/yoast.com\/product\/yoast-seo-wordpress\/ -->\n<title>How to Manage Domain DNS Records in UKC DNS Manager<\/title>\n<meta name=\"description\" content=\"Open UKC DNS Manager, add or edit A, AAAA, CNAME, MX and TXT records safely, preserve working email and use diagnostics before resetting a DNS zone.\" 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