{"id":401,"date":"2011-11-15T22:43:39","date_gmt":"2011-11-15T22:43:39","guid":{"rendered":"https:\/\/www.uk-cheapest.co.uk\/support\/?p=401"},"modified":"2026-08-14T20:54:16","modified_gmt":"2026-08-14T19:54:16","slug":"how-to-upload-your-site-using-filezilla-ftp","status":"publish","type":"post","link":"https:\/\/www.uk-cheapest.co.uk\/support\/how-to-upload-your-site-using-filezilla-ftp\/","title":{"rendered":"How to Upload a Website with FileZilla FTP"},"content":{"rendered":"<div class=\"ukc-organic-guide\"><section class=\"ukc-organic-hero\" aria-labelledby=\"ftp-answer\"><p class=\"ukc-organic-kicker\">Upload a website with FileZilla<\/p><h2 id=\"ftp-answer\">Connect FileZilla to your assigned UKC hosting server, then upload the website into the domain&#8217;s httpdocs folder<\/h2><p class=\"ukc-organic-lead\"><strong>Use the FTP username and password shown under Plesk Web Hosting Access, not your Client Area password.<\/strong> Prefer explicit FTP over TLS when offered, keep passive mode enabled and confirm you are working inside the correct domain before replacing files.<\/p><div class=\"ukc-organic-actions\"><a class=\"ukc-organic-button\" href=\"https:\/\/billing.uk-cheapest.co.uk\/clientarea.php\" data-ukc-organic-cta=\"top\" data-ukc-organic-destination=\"client_area\">Open My Hosting<\/a><a class=\"ukc-organic-text-link\" href=\"#steps\">Follow the upload steps<\/a><\/div><div class=\"ukc-organic-facts\"><article><span>REMOTE FOLDER<\/span><strong>httpdocs<\/strong><small>Public website files go here<\/small><\/article><article><span>CREDENTIALS<\/span><strong>Plesk system user<\/strong><small>Not your account login<\/small><\/article><article><span>SECURITY<\/span><strong>Use TLS<\/strong><small>Avoid unencrypted FTP where possible<\/small><\/article><\/div><\/section><nav class=\"ukc-organic-nav\" aria-label=\"On this page\"><strong>On this page<\/strong><a href=\"#before\">Before uploading<\/a><a href=\"#steps\">FileZilla steps<\/a><a href=\"#check\">Test the website<\/a><a href=\"#problems\">Fix problems<\/a><\/nav>\n<h2 id=\"before\">What do you need before uploading?<\/h2><div class=\"ukc-organic-grid two\"><article class=\"ukc-organic-card\"><h3>Hosting server<\/h3><p>Use the assigned server shown in the hosting welcome email or Client Area, such as ukc10.uk, ukc11.uk, ukc12.uk or ukc13.uk.<\/p><\/article><article class=\"ukc-organic-card\"><h3>FTP system user<\/h3><p>In Plesk open Websites &amp; Domains, Hosting &amp; DNS, then Hosting or Web Hosting Access to view or reset it.<\/p><\/article><article class=\"ukc-organic-card\"><h3>A local website copy<\/h3><p>Know which folder on your computer contains the home page and all required images, stylesheets and scripts.<\/p><\/article><article class=\"ukc-organic-card\"><h3>A backup<\/h3><p>Back up the current remote files before overwriting a working site. Keep the copy outside httpdocs.<\/p><\/article><\/div><aside class=\"ukc-organic-warning\"><strong>FileZilla can delete and overwrite live files.<\/strong> Check the domain and remote path before transferring. Publishing a Sitejet site can also replace files in the document root.<\/aside>\n<h2 id=\"steps\">How do you connect and upload with FileZilla?<\/h2><ol class=\"ukc-organic-steps two\" style=\"grid-template-columns:repeat(auto-fit,minmax(min(100%,480px),1fr))\"><li><span>1<\/span><div><strong>Install the official FileZilla Client<\/strong><p>Download the client from the FileZilla Project. Do not install an unrelated copy from an advert or download portal.<\/p><\/div><\/li><li><span>2<\/span><div><strong>Create a Site Manager entry<\/strong><p>Enter the assigned server as Host, choose FTP with explicit TLS when available, and use Normal logon.<\/p><\/div><\/li><li><span>3<\/span><div><strong>Enter the Plesk FTP login<\/strong><p>Use the system user and its password. Port 21 is the usual FTP and explicit-TLS port.<\/p><\/div><\/li><li><span>4<\/span><div><strong>Open httpdocs<\/strong><p>After connecting, use the remote pane to open the correct domain&#8217;s httpdocs folder.<\/p><\/div><\/li><li><span>5<\/span><div><strong>Upload the complete site<\/strong><p>Drag the website files from the local pane to the remote pane. Keep folders and file names intact.<\/p><\/div><\/li><li><span>6<\/span><div><strong>Check failed transfers<\/strong><p>Open FileZilla&#8217;s failed and queued transfer tabs and retry only after correcting the cause.<\/p><\/div><\/li><\/ol>\n<h2 id=\"check\">What should you test after uploading?<\/h2><div class=\"ukc-organic-grid two\"><article class=\"ukc-organic-card\"><h3>Home page file<\/h3><p>Make sure httpdocs contains the intended index file and no unwanted default index page takes priority.<\/p><\/article><article class=\"ukc-organic-card\"><h3>HTTPS and links<\/h3><p>Open the site securely, follow important links and check that images and styles load.<\/p><\/article><article class=\"ukc-organic-card\"><h3>Case-sensitive names<\/h3><p>Linux treats Image.jpg and image.jpg as different files. Correct the HTML or file name when an asset is missing.<\/p><\/article><article class=\"ukc-organic-card\"><h3>Application requirements<\/h3><p>A PHP or database-driven site can need a database import, configuration file and suitable PHP settings in addition to files.<\/p><\/article><\/div>\n<h2 id=\"problems\">Common FileZilla problems<\/h2><div class=\"ukc-organic-faq\"><details open><summary>Why do I see 530 Login incorrect?<\/summary><p>The FTP username or password is wrong. Re-enter the Plesk system user, remove copied spaces and reset only the FTP password if needed.<\/p><\/details><details><summary>Why can FileZilla not find the server?<\/summary><p>Check the assigned hostname and local internet connection. Use the exact UKC server name rather than an old example from another account.<\/p><\/details><details><summary>Why is the old website still visible?<\/summary><p>Confirm you uploaded into the correct httpdocs folder, replaced the active index file and are viewing the correct domain over HTTPS. Browser or CDN caching can also delay what you see.<\/p><\/details><details><summary>Can I upload without FileZilla?<\/summary><p>Yes. Plesk File Manager can upload files or directories through the browser and is often simpler for a small update.<\/p><\/details><\/div><section class=\"ukc-organic-final\"><div><p class=\"ukc-organic-kicker\">Ready to publish?<\/p><h2>Open Plesk and confirm the credentials for the correct website<\/h2><p>If the connection fails, send support the domain, server and exact FileZilla error, but never the password.<\/p><\/div><div class=\"ukc-organic-final-actions\"><a class=\"ukc-organic-button\" href=\"https:\/\/billing.uk-cheapest.co.uk\/clientarea.php\" data-ukc-organic-cta=\"final\" data-ukc-organic-destination=\"client_area\">Open My Hosting<\/a><a href=\"https:\/\/billing.uk-cheapest.co.uk\/submitticket.php\" data-ukc-organic-cta=\"support\" data-ukc-organic-destination=\"helpdesk\">Ask UKC Support<\/a><\/div><\/section><\/div>\n","protected":false},"excerpt":{"rendered":"<p>Upload a website with FileZilla Connect FileZilla to your assigned UKC hosting server, then upload the website into the domain&#8217;s httpdocs folder Use the FTP username and password shown under Plesk Web Hosting Access, not your Client Area password. Prefer explicit FTP over TLS when offered, keep passive mode enabled and confirm you are working &#8230; <a title=\"How to Upload a Website with FileZilla FTP\" class=\"read-more\" href=\"https:\/\/www.uk-cheapest.co.uk\/support\/how-to-upload-your-site-using-filezilla-ftp\/\" aria-label=\"Read more about How to Upload a Website with FileZilla FTP\">Read more&#8230;<\/a><\/p>\n","protected":false},"author":4,"featured_media":0,"comment_status":"open","ping_status":"open","sticky":false,"template":"","format":"standard","meta":{"generate_page_header":"","footnotes":""},"categories":[168],"tags":[224,172,198],"class_list":["post-401","post","type-post","status-publish","format-standard","hentry","category-ftp","tag-filezilla","tag-ftp-2","tag-upload"],"yoast_head":"<!-- This site is optimized with the Yoast SEO plugin v27.6 - https:\/\/yoast.com\/product\/yoast-seo-wordpress\/ -->\n<title>How to Upload a Website with FileZilla FTP<\/title>\n<meta name=\"description\" content=\"Connect 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