{"id":4595,"date":"2023-12-04T12:38:29","date_gmt":"2023-12-04T12:38:29","guid":{"rendered":"https:\/\/www.uk-cheapest.co.uk\/support\/?p=4595"},"modified":"2026-08-14T21:03:23","modified_gmt":"2026-08-14T20:03:23","slug":"disaster-recovery-restore-my-website","status":"publish","type":"post","link":"https:\/\/www.uk-cheapest.co.uk\/support\/disaster-recovery-restore-my-website\/","title":{"rendered":"Disaster Recovery: Restore My Website"},"content":{"rendered":"<div class=\"ukc-organic-guide\"><section class=\"ukc-organic-hero\" aria-labelledby=\"recovery-answer\"><p class=\"ukc-organic-kicker\">Website disaster recovery<\/p><h2 id=\"recovery-answer\">Stop making changes, record what happened and restore the smallest known-good backup that solves the problem<\/h2><p class=\"ukc-organic-lead\"><strong>UKC shared hosting customers can restore their own Plesk Backup Manager copies or request help with UKC&#8217;s daily server-side backups.<\/strong> A restore can overwrite newer files, databases or mail, so define the affected service, desired restore point and acceptable data loss before proceeding.<\/p><div class=\"ukc-organic-actions\"><a class=\"ukc-organic-button\" href=\"https:\/\/billing.uk-cheapest.co.uk\/submitticket.php\" data-ukc-organic-cta=\"top\" data-ukc-organic-destination=\"recovery_ticket\">Request Recovery Help<\/a><a class=\"ukc-organic-text-link\" href=\"#first\">Immediate steps<\/a><\/div><div class=\"ukc-organic-facts\"><article><span>FIRST<\/span><strong>Preserve evidence<\/strong><small>Stop changing the damaged service<\/small><\/article><article><span>RESTORE<\/span><strong>Smallest scope<\/strong><small>Files, database, mail or account<\/small><\/article><article><span>AFTER<\/span><strong>Secure and test<\/strong><small>Fix the original cause<\/small><\/article><\/div><\/section><nav class=\"ukc-organic-nav\" aria-label=\"On this page\"><strong>On this page<\/strong><a href=\"#first\">First response<\/a><a href=\"#choose\">Choose a restore<\/a><a href=\"#request\">Support request<\/a><a href=\"#after\">After restoring<\/a><\/nav>\n<h2 id=\"first\">What should you do immediately?<\/h2><div class=\"ukc-organic-grid two\"><article class=\"ukc-organic-card\"><h3>Stop publishing<\/h3><p>Pause updates, deployments and automated jobs that could overwrite recoverable data or hide the cause.<\/p><\/article><article class=\"ukc-organic-card\"><h3>Record symptoms and time<\/h3><p>Note the first known problem, last known good time, affected URL, error and recent changes.<\/p><\/article><article class=\"ukc-organic-card\"><h3>Check the scope<\/h3><p>Determine whether the issue affects one page, files, a database, email, DNS or the whole account.<\/p><\/article><article class=\"ukc-organic-card\"><h3>Change exposed credentials<\/h3><p>If compromise is suspected, secure the Client Area, Plesk, FTP, database and administrator credentials from a clean device.<\/p><\/article><\/div>\n<h2 id=\"choose\">Which restore should you choose?<\/h2><div class=\"ukc-organic-table-wrap\" role=\"region\" aria-label=\"Restore scope choices\" tabindex=\"0\"><table class=\"ukc-organic-table\"><thead><tr><th>Problem<\/th><th>Likely restore scope<\/th><th>Risk to check<\/th><\/tr><\/thead><tbody><tr><th>Deleted or changed website files<\/th><td>Domain files or selected file copy<\/td><td>Newer uploads can be overwritten<\/td><\/tr><tr><th>Broken WordPress content or settings<\/th><td>Database, sometimes files too<\/td><td>Orders, comments or edits after the restore point can be lost<\/td><\/tr><tr><th>Mailbox data missing<\/th><td>Mailbox or mail data request<\/td><td>Current messages and folder state need careful handling<\/td><\/tr><tr><th>Widespread compromise<\/th><td>Known-good account components plus security cleanup<\/td><td>Restoring infected code without fixing entry point causes reinfection<\/td><\/tr><\/tbody><\/table><\/div>\n<h2 id=\"request\">What should a recovery ticket include?<\/h2><ol class=\"ukc-organic-steps two\" style=\"grid-template-columns:repeat(auto-fit,minmax(min(100%,480px),1fr))\"><li><span>1<\/span><div><strong>Identify the service<\/strong><p>Give the domain, assigned server and affected website, database or mailbox.<\/p><\/div><\/li><li><span>2<\/span><div><strong>Define the restore point<\/strong><p>State the last known good date and time with the UK time zone.<\/p><\/div><\/li><li><span>3<\/span><div><strong>Define the scope<\/strong><p>Say whether you need selected files, a database, mail or a broader account restore.<\/p><\/div><\/li><li><span>4<\/span><div><strong>Confirm overwrite awareness<\/strong><p>Explain which newer data must be retained before any restore replaces it.<\/p><\/div><\/li><\/ol>\n<h2 id=\"after\">What should you do after restoring?<\/h2><div class=\"ukc-organic-grid two\"><article class=\"ukc-organic-card\"><h3>Test critical journeys<\/h3><p>Check HTTPS, forms, login, orders, email delivery and recent content.<\/p><\/article><article class=\"ukc-organic-card\"><h3>Patch the cause<\/h3><p>Update vulnerable software, remove unknown users and fix insecure permissions or credentials.<\/p><\/article><article class=\"ukc-organic-card\"><h3>Scan and monitor<\/h3><p>Use WordPress Toolkit and Imunify tools where applicable, then watch logs and file changes.<\/p><\/article><article class=\"ukc-organic-card\"><h3>Improve backups<\/h3><p>Schedule Plesk backups appropriate to the rate of change and retain a suitable independent copy.<\/p><\/article><\/div>\n<h2>Recovery questions<\/h2><div class=\"ukc-organic-faq\"><details open><summary>Does UKC take backups?<\/summary><p>UKC takes daily server-side backups for shared hosting and can handle restore requests. Customers can also automate and restore their own Plesk Backup Manager copies.<\/p><\/details><details><summary>Is a restore guaranteed to contain every change?<\/summary><p>No. It reflects the selected backup point and scope. Data created after that point may not be present.<\/p><\/details><details><summary>Will restoring remove malware?<\/summary><p>Only if the restore point is clean and the original entry route is fixed. Otherwise the problem can return.<\/p><\/details><details><summary>Should I restore before investigating?<\/summary><p>For an urgent outage, recovery and investigation may run together, but preserve useful evidence and avoid unnecessary broad overwrites.<\/p><\/details><\/div><section class=\"ukc-organic-final\"><div><p class=\"ukc-organic-kicker\">Need a server-side restore?<\/p><h2>Tell UKC exactly what, when and where to restore<\/h2><p>Do not send passwords. Include the domain, server, scope and last known good time.<\/p><\/div><div class=\"ukc-organic-final-actions\"><a class=\"ukc-organic-button\" href=\"https:\/\/billing.uk-cheapest.co.uk\/submitticket.php\" data-ukc-organic-cta=\"final\" data-ukc-organic-destination=\"recovery_ticket\">Open a Recovery Ticket<\/a><\/div><\/section><\/div>\n","protected":false},"excerpt":{"rendered":"<p>Website disaster recovery Stop making changes, record what happened and restore the smallest known-good backup that solves the problem UKC shared hosting customers can restore their own Plesk Backup Manager copies or request help with UKC&#8217;s daily server-side backups. A restore can overwrite newer files, databases or mail, so define the affected service, desired restore &#8230; <a title=\"Disaster Recovery: Restore My Website\" class=\"read-more\" href=\"https:\/\/www.uk-cheapest.co.uk\/support\/disaster-recovery-restore-my-website\/\" aria-label=\"Read more about Disaster Recovery: Restore My Website\">Read more&#8230;<\/a><\/p>\n","protected":false},"author":4,"featured_media":0,"comment_status":"closed","ping_status":"open","sticky":false,"template":"","format":"standard","meta":{"generate_page_header":"","footnotes":""},"categories":[247],"tags":[],"class_list":["post-4595","post","type-post","status-publish","format-standard","hentry","category-disaster-recovery"],"yoast_head":"<!-- This site is optimized with the Yoast SEO plugin v27.6 - https:\/\/yoast.com\/product\/yoast-seo-wordpress\/ -->\n<title>Website Disaster Recovery and Backup Restore Guide<\/title>\n<meta name=\"description\" content=\"Respond to a broken or compromised website, 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