{"id":4975,"date":"2024-07-11T13:53:00","date_gmt":"2024-07-11T12:53:00","guid":{"rendered":"https:\/\/www.uk-cheapest.co.uk\/support\/?p=4975"},"modified":"2026-08-14T21:59:26","modified_gmt":"2026-08-14T20:59:26","slug":"mail-autodiscover-feature-in-plesk-obsidian-for-linux","status":"publish","type":"post","link":"https:\/\/www.uk-cheapest.co.uk\/support\/mail-autodiscover-feature-in-plesk-obsidian-for-linux\/","title":{"rendered":"Plesk Mail Autodiscover and Manual Email Settings"},"content":{"rendered":"<div class=\"ukc-organic-guide\"><section class=\"ukc-organic-hero\" aria-labelledby=\"autodiscover-answer\"><p class=\"ukc-organic-kicker\">Plesk mail Autodiscover<\/p><h2 id=\"autodiscover-answer\">Autodiscover can supply mail settings automatically, but manual secure setup remains the reliable fallback<\/h2><p class=\"ukc-organic-lead\"><strong>Start by entering the full mailbox address and password in the mail app.<\/strong> If automatic setup cannot complete, use the assigned UKC server hostname from the hosting welcome email for both incoming and outgoing mail to avoid certificate-name warnings.<\/p><div class=\"ukc-organic-actions\"><a class=\"ukc-organic-button\" href=\"https:\/\/www.uk-cheapest.co.uk\/support\/plesk-12-setting-up-your-email\/\" data-ukc-organic-cta=\"top\" data-ukc-organic-destination=\"email_setup_guide\">Open Current Email Settings<\/a><a class=\"ukc-organic-text-link\" href=\"#manual\">Use manual setup<\/a><\/div><div class=\"ukc-organic-facts\"><article><span>USERNAME<\/span><strong>Full email address<\/strong><small>Use it for incoming and outgoing<\/small><\/article><article><span>INCOMING<\/span><strong>IMAP 993<\/strong><small>SSL\/TLS<\/small><\/article><article><span>OUTGOING<\/span><strong>SMTP 587<\/strong><small>STARTTLS and authentication<\/small><\/article><\/div><\/section><nav class=\"ukc-organic-nav\" aria-label=\"On this page\"><strong>On this page<\/strong><a href=\"#works\">How it works<\/a><a href=\"#manual\">Manual settings<\/a><a href=\"#problems\">Troubleshooting<\/a><a href=\"#faq\">Questions<\/a><\/nav>\n<h2 id=\"works\">What does Plesk Autodiscover do?<\/h2><p>Autodiscover lets a compatible email app request the server names, ports and security settings associated with a mailbox. Plesk supports automatic configuration for several popular clients, but support varies by client version and domain configuration. Some newer Outlook versions and domains without web hosting may still require manual setup.<\/p>\n<h2 id=\"manual\">What manual settings should UKC shared-hosting customers use?<\/h2><div class=\"ukc-organic-table-wrap\" role=\"region\" aria-label=\"Shared hosting mail settings\" tabindex=\"0\"><table class=\"ukc-organic-table\"><thead><tr><th>Setting<\/th><th>Recommended value<\/th><\/tr><\/thead><tbody><tr><th>Username<\/th><td>Your complete email address<\/td><\/tr><tr><th>Password<\/th><td>The password for that mailbox, not the Client Area password<\/td><\/tr><tr><th>Incoming server<\/th><td>Your assigned hostname, such as ukc10.uk, ukc11.uk, ukc12.uk or ukc13.uk<\/td><\/tr><tr><th>Incoming protocol<\/th><td>IMAP, port 993, SSL\/TLS<\/td><\/tr><tr><th>Outgoing server<\/th><td>The same assigned hostname<\/td><\/tr><tr><th>Outgoing protocol<\/th><td>SMTP, port 587, STARTTLS, with authentication enabled<\/td><\/tr><tr><th>SMTP alternative<\/th><td>Port 465 with implicit SSL\/TLS and authentication<\/td><\/tr><\/tbody><\/table><\/div>\n<aside class=\"ukc-organic-note\"><strong>Why use the assigned server hostname?<\/strong> UKC holds certificates for the shared hosting server names. Using the exact hostname shown in the welcome email avoids the mismatch warning that can appear when a certificate does not cover your chosen mail name.<\/aside>\n<h2 id=\"problems\">What should you check when automatic setup fails?<\/h2><ol class=\"ukc-organic-steps two\"><li><span>1<\/span><div><strong>Confirm the mailbox works<\/strong><p>Sign in through the webmail address for the assigned server before changing the mail app.<\/p><\/div><\/li><li><span>2<\/span><div><strong>Check the complete username<\/strong><p>Use the full address, including the domain, for both incoming and SMTP authentication.<\/p><\/div><\/li><li><span>3<\/span><div><strong>Use the server hostname<\/strong><p>Copy it from the UKC hosting welcome email or Plesk Mail Client Setup page.<\/p><\/div><\/li><li><span>4<\/span><div><strong>Remove an incomplete account<\/strong><p>If the app saved incorrect automatic settings, remove that account profile and add it manually.<\/p><\/div><\/li><\/ol>\n<aside class=\"ukc-organic-warning\"><strong>Do not accept an unexpected certificate warning.<\/strong> Recheck the server hostname first. A warning can mean the name entered does not match the certificate presented.<\/aside>\n<h2 id=\"faq\">Autodiscover questions<\/h2><div class=\"ukc-organic-faq\"><details open><summary>Does Autodiscover change my mailbox?<\/summary><p>No. It helps the app find connection settings. The mailbox, messages and password remain on the server.<\/p><\/details><details><summary>Should I use IMAP or POP?<\/summary><p>Use IMAP for most customers because messages and folders remain synchronised across devices. Secure POP on port 995 is available when there is a specific need to download mail.<\/p><\/details><details><summary>Why does webmail work when Outlook does not?<\/summary><p>The mailbox and password may be correct while the app has the wrong server, port, encryption or SMTP-authentication setting.<\/p><\/details><details><summary>Can I use webmail.ukc.uk?<\/summary><p>That hostname is for Custom Domain Email on the parking service. A shared-hosting mailbox uses the webmail address for its assigned ukc10.uk to ukc13.uk server.<\/p><\/details><\/div><section class=\"ukc-organic-final\"><div><p class=\"ukc-organic-kicker\">Automatic setup did not finish?<\/p><h2>Use the assigned server hostname and secure manual settings<\/h2><p>The current email guide has app-specific steps and a support route.<\/p><\/div><div class=\"ukc-organic-final-actions\"><a class=\"ukc-organic-button\" href=\"https:\/\/www.uk-cheapest.co.uk\/support\/plesk-12-setting-up-your-email\/\" data-ukc-organic-cta=\"final\" data-ukc-organic-destination=\"email_setup_guide\">View Email Setup Guide<\/a><a href=\"https:\/\/billing.uk-cheapest.co.uk\/submitticket.php\" data-ukc-organic-cta=\"support\" data-ukc-organic-destination=\"helpdesk\">Ask UKC Support<\/a><\/div><\/section><\/div>\n","protected":false},"excerpt":{"rendered":"<p>Plesk mail Autodiscover Autodiscover can supply mail settings automatically, but manual secure setup remains the reliable fallback Start by entering the full mailbox address and password in the mail app. If automatic setup cannot complete, use the assigned UKC server hostname from the hosting welcome email for both incoming and outgoing mail to avoid certificate-name &#8230; <a title=\"Plesk Mail Autodiscover and Manual Email Settings\" class=\"read-more\" href=\"https:\/\/www.uk-cheapest.co.uk\/support\/mail-autodiscover-feature-in-plesk-obsidian-for-linux\/\" aria-label=\"Read more about Plesk Mail Autodiscover and Manual Email Settings\">Read more&#8230;<\/a><\/p>\n","protected":false},"author":4,"featured_media":0,"comment_status":"closed","ping_status":"open","sticky":false,"template":"","format":"standard","meta":{"generate_page_header":"","footnotes":""},"categories":[63,36],"tags":[],"class_list":["post-4975","post","type-post","status-publish","format-standard","hentry","category-plesk-support","category-web-hosting"],"yoast_head":"<!-- This site is optimized with the Yoast SEO plugin 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