{"id":521,"date":"2010-11-15T23:51:28","date_gmt":"2010-11-15T23:51:28","guid":{"rendered":"https:\/\/www.uk-cheapest.co.uk\/support\/?p=521"},"modified":"2026-08-15T00:01:01","modified_gmt":"2026-08-14T23:01:01","slug":"what-is-my-smtp-outgoing-email-server","status":"publish","type":"post","link":"https:\/\/www.uk-cheapest.co.uk\/support\/what-is-my-smtp-outgoing-email-server\/","title":{"rendered":"What Is My SMTP Outgoing Email Server?"},"content":{"rendered":"\n<div class=\"ukc-organic-guide\">\n<section class=\"ukc-organic-hero\" aria-labelledby=\"v10-521-answer\"><p class=\"ukc-organic-kicker\">Outgoing email settings<\/p><h2 id=\"v10-521-answer\">Use the server hostname assigned to your mailbox, with SMTP authentication enabled<\/h2><p class=\"ukc-organic-lead\"><strong>For a UKC Custom Domain Email mailbox use webmail.ukc.uk. For shared hosting, use the assigned server such as ukc10.uk, ukc11.uk, ukc12.uk or ukc13.uk.<\/strong> Use port 587 with STARTTLS, or port 465 with implicit SSL\/TLS.<\/p><div class=\"ukc-organic-actions\"><a class=\"ukc-organic-button\" href=\"https:\/\/www.uk-cheapest.co.uk\/support\/ports-for-imap-pop-and-smtp-email-services\/\" data-ukc-organic-cta=\"top\" data-ukc-organic-destination=\"email_settings\">View All Email Settings<\/a><a class=\"ukc-organic-text-link\" href=\"#v10-521-steps\">See the steps<\/a><\/div><div class=\"ukc-organic-facts\"><article><span>RECOMMENDED<\/span><strong>SMTP 587<\/strong><small>STARTTLS and authentication<\/small><\/article><article><span>ALTERNATIVE<\/span><strong>SMTP 465<\/strong><small>Implicit SSL\/TLS<\/small><\/article><article><span>USERNAME<\/span><strong>Full email address<\/strong><small>Use the mailbox password<\/small><\/article><\/div><\/section><nav class=\"ukc-organic-nav\" aria-label=\"On this page\"><strong>On this page<\/strong><a href=\"#v10-521-steps\">What to do<\/a><a href=\"#v10-521-details\">Important details<\/a><a href=\"#v10-521-questions\">Questions<\/a><\/nav><aside class=\"ukc-organic-warning\"><strong>Do not use mail.yourdomain as a guess and do not disable certificate checks.<\/strong> The hostname should match the certificate. Never send your mailbox password in a support ticket.<\/aside><h2 id=\"v10-521-steps\">How do you enter the outgoing settings?<\/h2><p>Sending can fail even when receiving works because the outgoing account has its own server, encryption and authentication controls.<\/p><ol class=\"ukc-organic-steps two\"><li><span>1<\/span><div><strong>Identify the mailbox service<\/strong><p>Use webmail.ukc.uk for Custom Domain Email. Use the exact assigned ukc10.uk to ukc13.uk server for a shared-hosting mailbox.<\/p><\/div><\/li><li><span>2<\/span><div><strong>Choose the port and security together<\/strong><p>Use 587 with STARTTLS. If the app requires a connection that begins inside TLS, use 465 with SSL\/TLS.<\/p><\/div><\/li><li><span>3<\/span><div><strong>Enable SMTP authentication<\/strong><p>Enter the complete email address as username and the password for that mailbox, not the Client Area password.<\/p><\/div><\/li><li><span>4<\/span><div><strong>Test sending and receiving separately<\/strong><p>Send a short test to another address, reply to it and confirm the message appears in Sent. Record the exact error if it fails.<\/p><\/div><\/li><\/ol><h2 id=\"v10-521-details\">Why does outgoing email fail?<\/h2><p>Most problems come from a mismatched hostname, port, security mode or authentication setting.<\/p><div class=\"ukc-organic-grid two\"><article class=\"ukc-organic-card\"><h3>Wrong server name<\/h3><p>A guessed mail subdomain may not match the service certificate. Use the documented hostname for the mailbox.<\/p><\/article><article class=\"ukc-organic-card\"><h3>Authentication is off<\/h3><p>Enable outgoing authentication even if the app says it is optional. Use the full email address.<\/p><\/article><article class=\"ukc-organic-card\"><h3>Port and encryption do not match<\/h3><p>Port 587 uses STARTTLS. Port 465 uses implicit SSL\/TLS. Do not combine 587 with an ssl:\/\/ style connection.<\/p><\/article><article class=\"ukc-organic-card\"><h3>Network or security software interferes<\/h3><p>After checking the exact settings, test another trusted connection and review firewall or antivirus mail inspection.<\/p><\/article><\/div><div class=\"ukc-organic-table-wrap\" role=\"region\" aria-label=\"UKC SMTP settings\" tabindex=\"0\"><table class=\"ukc-organic-table\"><thead><tr><th scope=\"col\">Mailbox type<\/th><th scope=\"col\">Server<\/th><th scope=\"col\">Port and security<\/th><\/tr><\/thead><tbody><tr><th scope=\"row\">Custom Domain Email<\/th><td>webmail.ukc.uk<\/td><td>587 STARTTLS or 465 SSL\/TLS<\/td><\/tr><tr><th scope=\"row\">Shared hosting<\/th><td>Assigned ukc10.uk to ukc13.uk server<\/td><td>587 STARTTLS or 465 SSL\/TLS<\/td><\/tr><tr><th scope=\"row\">Authentication<\/th><td>Full email address and mailbox password<\/td><td>Required<\/td><\/tr><\/tbody><\/table><\/div><aside class=\"ukc-organic-note\"><strong>SMTP sends mail. IMAP receives and synchronises mail.<\/strong> Use IMAP 993 with SSL\/TLS for normal incoming access.<\/aside><h2 id=\"v10-521-questions\">SMTP questions<\/h2><div class=\"ukc-organic-faq\"><details open><summary>Can I use port 25?<\/summary><p>Port 25 is mainly for server-to-server delivery and is often blocked for customer submission. Use authenticated 587 or 465.<\/p><\/details><details><summary>Why does webmail work when my app does not?<\/summary><p>The mailbox and password may be correct while the app has a wrong hostname, port, encryption or outgoing authentication setting.<\/p><\/details><details><summary>Should I use my broadband provider&#8217;s SMTP server?<\/summary><p>Normally no. Use the authenticated outgoing service belonging to the mailbox so its identity and delivery controls align.<\/p><\/details><details><summary>What should I send support?<\/summary><p>Send the app and operating-system versions, server names, ports, security modes and exact error. Never send the password.<\/p><\/details><\/div><section class=\"ukc-organic-final\" aria-labelledby=\"v10-521-final\"><div><p class=\"ukc-organic-kicker\">Still cannot send?<\/p><h2 id=\"v10-521-final\">Compare the outgoing account with the secure settings<\/h2><p>Correct the server, port, encryption and authentication first, then bring the exact error to UKC Support.<\/p><\/div><div class=\"ukc-organic-final-actions\"><a class=\"ukc-organic-button\" href=\"https:\/\/www.uk-cheapest.co.uk\/support\/ports-for-imap-pop-and-smtp-email-services\/\" data-ukc-organic-cta=\"final\" data-ukc-organic-destination=\"email_settings\">View All Email Settings<\/a><a href=\"https:\/\/billing.uk-cheapest.co.uk\/submitticket.php\" data-ukc-organic-cta=\"support\" data-ukc-organic-destination=\"helpdesk\">Ask UKC Support<\/a><\/div><\/section><\/div>nn","protected":false},"excerpt":{"rendered":"<p>Outgoing email settings Use the server hostname assigned to your mailbox, with SMTP authentication enabled For a UKC Custom Domain Email mailbox use webmail.ukc.uk. For shared hosting, use the assigned server such as ukc10.uk, ukc11.uk, ukc12.uk or ukc13.uk. Use port 587 with STARTTLS, or port 465 with implicit SSL\/TLS. View All Email SettingsSee the steps &#8230; <a title=\"What Is My SMTP Outgoing Email Server?\" class=\"read-more\" href=\"https:\/\/www.uk-cheapest.co.uk\/support\/what-is-my-smtp-outgoing-email-server\/\" aria-label=\"Read more about What Is My SMTP Outgoing Email Server?\">Read more&#8230;<\/a><\/p>\n","protected":false},"author":4,"featured_media":0,"comment_status":"open","ping_status":"open","sticky":false,"template":"","format":"standard","meta":{"generate_page_header":"","footnotes":""},"categories":[16],"tags":[],"class_list":["post-521","post","type-post","status-publish","format-standard","hentry","category-email"],"yoast_head":"<!-- This site is optimized with the Yoast SEO plugin v27.6 - https:\/\/yoast.com\/product\/yoast-seo-wordpress\/ -->\n<title>UKC SMTP Server Settings for Outgoing Email<\/title>\n<meta name=\"description\" content=\"Use the correct UKC SMTP hostname, port 587 with STARTTLS or port 465 with SSL\/TLS, full email address and SMTP authentication.\" 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