{"id":836,"date":"2010-11-16T19:24:00","date_gmt":"2010-11-16T19:24:00","guid":{"rendered":"https:\/\/www.uk-cheapest.co.uk\/support\/?p=836"},"modified":"2026-08-14T22:19:50","modified_gmt":"2026-08-14T21:19:50","slug":"what-is-an-mx-dns-record","status":"publish","type":"post","link":"https:\/\/www.uk-cheapest.co.uk\/support\/what-is-an-mx-dns-record\/","title":{"rendered":"What Is an MX DNS Record?"},"content":{"rendered":"<div class=\"ukc-organic-guide\"><section class=\"ukc-organic-hero\" aria-labelledby=\"mx-answer\"><p class=\"ukc-organic-kicker\">MX record explained<\/p><h2 id=\"mx-answer\">An MX record tells other mail systems where to deliver email for your domain<\/h2><p class=\"ukc-organic-lead\"><strong>Each MX record contains a mail-server hostname and a priority number.<\/strong> Lower numbers are normally tried first. The destination provider must already be configured to accept mail for the domain, so copying an MX value alone does not create a mailbox.<\/p><div class=\"ukc-organic-actions\"><a class=\"ukc-organic-button\" href=\"https:\/\/billing.uk-cheapest.co.uk\/clientarea.php\" data-ukc-organic-cta=\"top\" data-ukc-organic-destination=\"client_area\">Open DNS Manager<\/a><a class=\"ukc-organic-text-link\" href=\"#parts\">Understand the parts<\/a><\/div><div class=\"ukc-organic-facts\"><article><span>MX<\/span><strong>Mail destination<\/strong><small>A hostname, not a mailbox<\/small><\/article><article><span>PRIORITY<\/span><strong>Lower is preferred<\/strong><small>Used when several records exist<\/small><\/article><article><span>RELATED<\/span><strong>SPF, DKIM, DMARC<\/strong><small>Separate sender-authentication records<\/small><\/article><\/div><\/section><nav class=\"ukc-organic-nav\" aria-label=\"On this page\"><strong>On this page<\/strong><a href=\"#parts\">Record parts<\/a><a href=\"#change\">Change safely<\/a><a href=\"#examples\">Examples<\/a><a href=\"#problems\">Problems<\/a><\/nav>\n<h2 id=\"parts\">What are the parts of an MX record?<\/h2><div class=\"ukc-organic-grid two\"><article class=\"ukc-organic-card\"><h3>Host or name<\/h3><p>The domain receiving the mail. DNS interfaces may show the root as @, a blank field or the full domain name.<\/p><\/article><article class=\"ukc-organic-card\"><h3>Destination<\/h3><p>The fully qualified hostname of the receiving mail server supplied by the email provider. Do not invent this value.<\/p><\/article><article class=\"ukc-organic-card\"><h3>Priority<\/h3><p>A number that orders multiple mail destinations. The lowest number is preferred; equal values may share delivery attempts.<\/p><\/article><article class=\"ukc-organic-card\"><h3>TTL<\/h3><p>The caching period for the DNS answer. Lowering it shortly before a planned migration can help, but existing caches still expire on their previous timing.<\/p><\/article><\/div>\n<h2 id=\"change\">How do I change MX records without losing email?<\/h2><ol class=\"ukc-organic-steps two\"><li><span>1<\/span><div><strong>Confirm the authoritative DNS provider<\/strong><p>Edit records where the active nameservers host the zone, not merely where the domain was registered.<\/p><\/div><\/li><li><span>2<\/span><div><strong>Copy the provider&#8217;s complete set<\/strong><p>Obtain every required MX, SPF, DKIM and verification value from the email provider.<\/p><\/div><\/li><li><span>3<\/span><div><strong>Check before deleting<\/strong><p>Understand which old records must be replaced. Removing an active route too early can interrupt delivery.<\/p><\/div><\/li><li><span>4<\/span><div><strong>Test both directions<\/strong><p>Send from an outside service and reply. Check message headers and provider diagnostics if the route is unclear.<\/p><\/div><\/li><\/ol>\n<h2 id=\"examples\">How should common arrangements look?<\/h2><div class=\"ukc-organic-table-wrap\" role=\"region\" aria-label=\"MX arrangement examples\" tabindex=\"0\"><table class=\"ukc-organic-table\"><thead><tr><th>Arrangement<\/th><th>Meaning<\/th><\/tr><\/thead><tbody><tr><th>One MX record<\/th><td>All incoming mail is directed to one provider hostname<\/td><\/tr><tr><th>Several priorities<\/th><td>The lowest number is preferred and higher-numbered records provide alternative routes<\/td><\/tr><tr><th>Several equal priorities<\/th><td>Mail systems may distribute attempts between equivalent destinations<\/td><\/tr><tr><th>No MX record<\/th><td>Mail delivery may fail or fall back unpredictably; configure the provider&#8217;s required records<\/td><\/tr><\/tbody><\/table><\/div>\n<aside class=\"ukc-organic-note warning\"><strong>Do not point MX directly at an IP address.<\/strong><p>The MX destination should be a hostname. Its address records are resolved separately, and the mail provider controls the correct value.<\/p><\/aside>\n<h2 id=\"problems\">MX record questions<\/h2><div class=\"ukc-organic-faq\"><details open><summary>Does an MX record affect my website?<\/summary><p>Not directly. Website traffic normally uses A, AAAA or CNAME records. Replacing the complete zone or nameservers can affect both services.<\/p><\/details><details><summary>Does it control outgoing mail?<\/summary><p>No. Mail apps send through an authenticated SMTP service. MX records primarily publish where other systems should deliver incoming mail.<\/p><\/details><details><summary>Why does a DNS checker show the old value?<\/summary><p>Resolvers cache DNS answers until their TTL expires. Confirm the change at the authoritative nameservers and allow existing caches to refresh.<\/p><\/details><\/div>\n<section class=\"ukc-organic-final\"><div><p class=\"ukc-organic-kicker\">Change mail routing carefully<\/p><h2>Use the exact records supplied by the email provider<\/h2><p>Record the old zone and test incoming and outgoing mail after the change.<\/p><\/div><div class=\"ukc-organic-final-actions\"><a class=\"ukc-organic-button\" href=\"https:\/\/billing.uk-cheapest.co.uk\/clientarea.php\" data-ukc-organic-cta=\"final\" data-ukc-organic-destination=\"client_area\">Open DNS Manager<\/a><a href=\"https:\/\/billing.uk-cheapest.co.uk\/submitticket.php\" data-ukc-organic-cta=\"support\" data-ukc-organic-destination=\"helpdesk\">Ask UKC Support<\/a><\/div><\/section><\/div>\n","protected":false},"excerpt":{"rendered":"<p>MX record explained An MX record tells other mail systems where to deliver email for your domain Each MX record contains a mail-server hostname and a priority number. Lower numbers are normally tried first. The destination provider must already be configured to accept mail for the domain, so copying an MX value alone does not &#8230; <a title=\"What Is an MX DNS Record?\" class=\"read-more\" href=\"https:\/\/www.uk-cheapest.co.uk\/support\/what-is-an-mx-dns-record\/\" aria-label=\"Read more about What Is an MX DNS Record?\">Read more&#8230;<\/a><\/p>\n","protected":false},"author":4,"featured_media":0,"comment_status":"open","ping_status":"open","sticky":false,"template":"","format":"standard","meta":{"generate_page_header":"","footnotes":""},"categories":[199],"tags":[],"class_list":["post-836","post","type-post","status-publish","format-standard","hentry","category-dns"],"yoast_head":"<!-- This site is optimized with the Yoast SEO plugin v27.6 - https:\/\/yoast.com\/product\/yoast-seo-wordpress\/ -->\n<title>What Is an MX Record? 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