UKC webmail login
Use webmail.ukc.uk for Custom Domain Email, or the webmail address for your assigned hosting server
Custom Domain Email mailboxes use webmail.ukc.uk. Shared hosting mailboxes use the webmail route for their assigned server, such as webmail.ukc10.uk through webmail.ukc13.uk. Sign in with the complete email address and mailbox password.
How do you open the correct webmail?
Follow the sequence and stop before any step that does not match the service shown in your UKC account.
- 1Identify the mailbox product
Custom Domain Email is a paid add-on on the parked-domain platform. Shared hosting mailboxes are created inside Plesk.
- 2Open the matching webmail address
Use webmail.ukc.uk for Custom Domain Email. For shared hosting use the webmail address linked from Plesk or the assigned server.
- 3Enter the mailbox login
The username is the complete email address. Use its mailbox password, not the Client Area or Plesk account password.
- 4Test a message both ways
Send a short message to another address, reply to it and confirm Inbox and Sent folders update.
Which webmail address should you use?
The correct address depends on where the mailbox itself is hosted, not where the domain was registered.
Custom Domain Email
Use webmail.ukc.uk. This mailbox lives on the UKC parking and domain-tools platform.
Shared hosting mailbox
Use the webmail link in Plesk or the assigned server route, such as webmail.ukc10.uk to webmail.ukc13.uk.
Forwarding address
Forwarding is not a mailbox and has no webmail login. Read the message in the destination inbox.
Microsoft 365 or Google Workspace
Use the webmail service supplied by Microsoft or Google because UKC DNS does not host those mailbox contents.
| Service | Browser login |
|---|---|
| Custom Domain Email | https://webmail.ukc.uk |
| Shared hosting | Assigned server webmail route |
| Forwarding only | No UKC webmail mailbox |
Common questions
Why does my Client Area password fail?
A mailbox has its own password. Use the complete email address and that mailbox password.
Can I use webmail.ukc.uk for shared hosting?
Use the assigned hosting server route for a Plesk mailbox. webmail.ukc.uk is standardised for Custom Domain Email.
Why is there no old AtMail screen?
AtMail is no longer the current UKC webmail route. Current services use the addresses described in this guide.
What should I tell support?
Give the email address, service type, webmail URL and exact error, but never the password.
Need browser access?
Start with the webmail address for the mailbox service
If login fails, confirm the mailbox exists and reset its password through the appropriate account controls.