Parked-domain email forwarding
Create an address at your domain and forward its messages to an inbox you already use
Email forwarding is included with every UKC domain while it uses the UKC parking service. A forwarding address redirects incoming messages but does not store them and is not a mailbox you can configure in Outlook or a phone.
How do I add an email forwarding address?
- 1Open My Domains
Sign in to the UKC Client Area, select the domain and open its current Domain Tools.
- 2Check Parking Status
The domain must use UKC parking nameservers for the parking server to receive and forward its email.
- 3Open Email Forwarding
Enter the local part you want, such as hello, and the complete existing destination mailbox.
- 4Save and test
Send a new message from a different email service. Check the destination inbox and its junk folder.
Do I need forwarding or a real mailbox?
| Need | Email forwarding | Custom Domain Email mailbox |
|---|---|---|
| Receive messages | Passes them to another inbox | Stores them in its own mailbox |
| Webmail | No | Yes, through webmail.ukc.uk |
| Mail app setup | No POP or IMAP login | POP, IMAP and authenticated SMTP |
| Reply from the domain | Depends on a separately configured sending service | Yes, using the mailbox SMTP service |
| Cost | Included domain tool | Optional paid add-on with plans differing mainly by mailbox size |
Why has a forwarded message not arrived?
Parking status changed
If another provider’s nameservers are authoritative, UKC parking tools cannot control mail delivery for the domain.
The destination rejected it
Forwarded mail can still be filtered by the receiving service. Check junk, rules, storage limits and any rejection notice.
The source address is wrong
Confirm spelling before testing and send a completely new message rather than replying inside an old conversation.
DNS is still updating
Nameserver and mail-routing changes can remain cached. Avoid repeatedly changing settings while the first update is settling.
Forwarding questions
Which nameservers mean the domain is parked?
Current UKC parking uses ns.ukc.uk and ns2.ukc.uk. Older ns.microlite1.com and ns2.microlite1.com names are supported aliases and do not need changing solely because they look older.
Can I forward to Gmail or Microsoft mail?
You can enter an existing destination address, but the receiving provider still applies its own filtering, policies and storage limits.
Can Support test my private inbox?
No password is needed. Tell Support the forwarding address, destination provider, test time and any rejection message.
Use the right email service
Forward to an inbox, or add a mailbox for full sending and storage
Start with the domain tools in your Client Area.