Domain email forwarding
Email forwarding sends mail at your domain to an inbox you already use
It is useful when you want a memorable domain address without another inbox. Forwarding receives and redirects messages, but it is not a mailbox and does not by itself provide authenticated sending.
Forwarding and a mailbox are different
Email forwarding
Receives a message at your domain and passes it to another address. There is no separate inbox on UKC for the forwarded alias.
Custom Domain Email
Provides a real mailbox with storage, webmail, IMAP, POP and authenticated SMTP sending.
Set up a forwarding address
Open My Domains
Select the domain and open its domain control centre.
Open Email Forwarding
Enter the address before @ and the destination inbox.
Test from elsewhere
Send a new message from an unrelated address and check spam folders.
What to expect
- Destination spam filters still apply.
- A forwarding address does not automatically let Gmail or Outlook send as that domain.
- Delivery can be affected by the sender and destination authentication policies.
- Changes can be edited or removed in the domain control centre.
If a forwarded message does not arrive
Check the alias spelling, destination address, junk folder and whether the original sender received a rejection. Open a ticket with the sender, recipient alias, approximate time and any rejection text. Never include a mailbox password.
Next step
Manage forwarding for your domain
Open the domain control centre to add or change forwarding addresses.