Support

Lost Access to Your Account?

If you’ve lost access to your UK Cheapest account – whether due to forgotten login details, a changed email address, or a problem with two-factor authentication (2FA) – don’t worry. We’re here to help you regain access as quickly and securely as possible.

What To Do If You Can’t Log In

If you’re unable to access your account for any reason, please open a support ticket using our Create New Support Request form. This option is designed for clients who:

  • No longer have access to their email address
  • Can’t receive 2FA codes
  • Have forgotten their login details
  • Are locked out for any other reason

How It Works

  1. Go to the Create New Support Request page.
  2. Fill in the required details – be sure to include as much information as possible about your account (such as domain names, old email addresses, or past invoice numbers).
  3. Submit the form to reach our helpdesk team.
  4. You’ll receive a reply via email, even if the email address isn’t currently linked to your account.

Our support team may ask for additional verification to ensure your account remains secure. Once verified, we’ll help you restore access or update your login credentials.

Keeping Your Account Secure

We take account security seriously. That’s why identity verification is required before any changes can be made. Your patience and cooperation help protect your services from unauthorised access.

Need help now? Submit a support request here »

Managing Your Domain: What Does “Parking Status” Mean?

Parking Status

When you manage your domains, you may see a Parking Status displayed, such as:

  • Status: Domain is parked
  • Status: Domain is not parked

What Does “Domain is Parked” Mean?

A parked domain means your domain name is using our default nameservers (ns.microlite1.com and ns2.microlite1.com). While parked, you can use our free parking tools such as:

What If My Domain Is Not Parked?

If you see “Domain is not parked“, your domain is pointing to external nameservers. This means our local parking tools, including email and web forwarding, will not be available for your domain until you switch back to our parking servers.

How to Check Your Domain’s Parking Status

  1. Login to your Client Area.
  2. Go to Domains > My Domains.
  3. Select the domain name you wish to check.
  4. View the Parking Status on the domain overview page.

How to Park or Unpark Your Domain

To park your domain and enable our free tools, select Use default nameservers then hit Change Nameservers button. This updates your domain’s nameservers to:

  • ns.microlite1.com
  • ns2.microlite1.com

To unpark, simply point your domain to any external nameservers of your choice. Note that parking features will then be disabled.

If you need help changing your domain’s nameservers or have questions about parking, please contact our support team.

What’s the Difference Between the AI Website Builder and the Sitejet Website Builder?

When it comes to building a website with UK Cheapest, you have two great options: the AI Website Builder and the Sitejet Website Builder. Each tool is designed for different needs and types of users. Here’s how they compare:

AI Website Builder: Fast, Effortless, and Automatic

The AI Website Builder is perfect for anyone who wants a website up and running in seconds, with no technical skills required.

  • Instant Website Creation: Just describe your business, and our AI instantly generates a beautiful, mobile-ready, single-page website for you.
  • No Coding or Design Needed: You don’t need to worry about templates, layouts, or dragging and dropping. The AI handles it all.
  • Perfect for:
    • Small businesses
    • Side hustles
    • Quick online presence
    • Temporary pages
    • Anyone who wants a live site right now
  • What You Get:
    • A fully responsive single-page website
    • Instantly preview and edit your content
    • Download, publish, or use the site for free with your domain registration
  • Zero Learning Curve: Just fill in your details and let AI do the work!

Sitejet Website Builder: More Power, More Control

The Sitejet Website Builder is a powerful, manual website builder for users who want full creative control over their site.

  • Drag & Drop Editor: Design your site using a visual editor. Drag, drop, and customise elements however you want.
  • Multi-Page Websites: Build and manage full websites with multiple pages and advanced navigation.
  • Hundreds of Templates: Choose from a wide range of professional templates and tweak every detail.
  • Advanced Features:
    • Add blogs, galleries, forms, and more
    • Edit SEO settings
    • Integrate with tools and widgets
  • Best for:
    • Businesses who want a custom, feature-rich site
    • Designers and agencies
    • Users with experience or the desire to learn web design
  • Total Control: You decide the look, feel, and structure of your entire website.

Which Should You Use?

  • Use the AI Website Builder if:You want a fast, hands-off, single-page website without the need to design, code, or manage a complex editor.
  • Use the Sitejet Website Builder if:You want to design a custom website, need multiple pages, or want to control every aspect of your site’s design and features.

In summary:

  • AI Website Builder: Fast, automatic, single-page sites. No effort, live in seconds.
  • Sitejet Website Builder: Advanced manual editor. Full control, multi-page sites, more features.

Both builders are included with UK Cheapest hosting plans, so you can choose the tool that’s right for you – no matter your experience level.

Using Your AI Website Builder Site: Options & Instructions

Your Site is Ready! Here’s What You Can Do Next

Congratulations on your new AI-generated website! Now that your site is ready, you have several flexible options to get it live and working for your business.

Using AI Generated Websites is completely FREE to UKC Domain owners. A completely professional website can be online for no more than the cost of your domain registration.

First, ensure your Domain is Parked in order to use UK Cheapest free domain tools. If your domain is not parked then you must park your domain before going any further.

Use Your Site Code with a Parked Domain

Ok, let’s connect your UKC Domain Name to your new Website:

  • Log in to your Client Area
  • Go to Domains > My Domains, select your domain, then choose Homepage Builder
  • Set AI / Homepage Builder option to Active
  • Enter your Site Code in the “Enter Site Code” field
  • Select Use AI Website then hit the Publish button
  • Your new website is now active!

Your parked domain will automatically redirect to your new AI-generated site – a quick and easy way to use your site without full hosting. To add Secure SSL and professional email facilities, buy a Web Hosting service for your domain.

What is the purpose of the Site Code?

The Site Code is a unique identifier for your AI-generated website. It allows our support team to quickly locate and retrieve your specific website version at any time in the future, should you need assistance or wish to make changes. Provide this code when contacting support for fast, efficient help.

What are my options if I don’t have a UKC Domain Name?

You can register a new domain name with UKC or transfer a domain name in to UKC, this will enable you to use your Site Code with your domain name.

Alternatively you can download the Website Files and use your new website with any host. The site code is only relevant for connecting your AI Website to domains parked at UKC.

How Our £1 Domain Registration Discount Works

When it comes to registering your domain name, we believe in transparent pricing with no hidden catches. If you’ve seen our special offer – domain names from just £1 for the first year – you might be wondering how it works. Here’s everything you need to know.

First-Year Discounts with 2-Year Terms

To unlock our ultra-low first-year pricing (like £1 for .UK or £7.95 for .COM), your domain must be registered for two years. This allows us to offer you a significant discount on your first year while maintaining a competitive rate overall.

For example:

  • .co.uk or .uk: £1 for year 1 + £9.95 for year 2
  • .com: £7.95 for year 1 + £14.95 for year 2

That’s a total of just £10.95 for 2 years on a UK domain – unbeatable value.

Free Domain with Hosting or Website Builder

If you’re purchasing at least one year of web hosting or a website builder plan, your .co.uk or .uk domain is completely free for the first year. There’s no need to register the domain for two years – you’ll still get it free as part of your hosting package.

This is perfect for new businesses or anyone starting a website who wants everything in one simple bundle.

Annual Renewals Stay the Same

After the initial 2-year period, you’re welcome to renew your domain annually at our standard pricing. You’ll never be locked into long-term commitments, and you’ll always have full control via your account dashboard.

Why We Do It This Way

This approach helps protect your brand longer-term while still giving you an entry-level price to get started. It also deters speculative one-year registrations ensuring our genuine customers get the best deal.

No Hidden Fees, Ever

Unlike some providers, we don’t hike renewal prices unexpectedly. What you see is what you get:

  • No hidden charges
  • Free DNS and email forwarding
  • Free privacy protection (where available)

Ready to lock in your perfect domain name?
Search now and secure it for as little as £1 today.