Support

UKC05 – Upgrade to Plesk Obsidian

Security, Performance and Feature Enhancements

We are pleased to announce that all hosting accounts that reside on UKC05 (Plesk Onyx) will be upgraded to the very latest Plesk Obsidian panel between 1800 Wednesday 6th and 0400 Thursday 7th January 2021. There will be no disruption to your service.

Plesk Obsidian brings a whole suite of new features as well as the highest level of security and performance. In addition to the panel and base operating system upgrade your server hardware will be upgraded to the latest generation equipment thus delivering the highest performance for your web hosting services.

Access to the Plesk panel and the recommended name servers remain unchanged:

Panel access: https://ukc05.uk:8443
Nameserver 1: ns.ukc05.uk
Nameserver 2: ns2.ukc05.uk

The web server IP address will change from 5.77.32.81 to 195.224.99.185. If you use your own name servers (i.e. not the recommended name servers ns.ukc05.uk and ns2.ukc05.uk) then please ensure you change your DNS A records to use the new IP address within 7 days.

In the event that you have a problem with your web site service or you feel the migration of some of your data may need further attention please do not hesitate to contact the Helpdesk, advise of the specific problem you are experiencing and we will resync your data without delay.

We hope you enjoy the enhanced performance and security of your new UKC Plesk Obsidian Server.

UKC03 – Upgrade to Plesk Obsidian

Security, Performance and Feature Enhancements

We are pleased to announce that all hosting accounts that reside on UKC03 (Plesk Onyx) will be upgraded to the very latest Plesk Obsidian panel between 2200 Sunday 3rd and 0400 Monday 4th January 2021. There will be no disruption to your service.

Plesk Obsidian brings a whole suite of new features as well as the highest level of security and performance. In addition to the panel and base operating system upgrade your server hardware will be upgraded to the latest generation equipment thus delivering the highest performance for your web hosting services.

Access to the Plesk panel and the recommended name servers remain unchanged:

Panel access: https://ukc03.uk:8443
Nameserver 1: ns.ukc03.uk
Nameserver 2: ns2.ukc03.uk

The web server IP address will change from 5.77.32.6 to 195.224.99.183. If you use your own name servers (i.e. not the recommended name servers ns.ukc03.uk and ns2.ukc03.uk) then please ensure you change your DNS A records to use the new IP address within 7 days.

In the event that you have a problem with your web site service or you feel the migration of some of your data may need further attention please do not hesitate to contact the Helpdesk, advise of the specific problem you are experiencing and we will resync your data without delay.

We hope you enjoy the enhanced performance and security of your new UKC Plesk Obsidian Server.

UKC02 – Upgrade to Plesk Obsidian

Security, Performance and Feature Enhancements

We are pleased to announce that all hosting accounts that reside on UKC02 (Plesk 12) will be upgraded to the very latest Plesk Obsidian panel between 1800 Thursday 10th and 0400 Friday 11th December. There will be no disruption to your service.

Plesk Obsidian brings a whole suite of new features as well as the highest level of security and performance. In addition to the panel and base operating system upgrade your server hardware will be upgraded to the latest generation equipment thus delivering the highest performance for your web hosting services.

Access to the Plesk panel and the recommended name servers remain unchanged:

Panel access: https://ukc02.uk:8443
Nameserver 1: ns.ukc02.uk
Nameserver 2: ns2.ukc02.uk

The web server IP address will change from 195.224.99.180 to 195.224.99.182. If you use your own name servers (i.e. not the recommended name servers ns.ukc02.uk and ns2.ukc02.uk) then please ensure you change your DNS A records to use the new IP address within 7 days.

In the event that you have a problem with your web site service or you feel the migration of some of your data may need further attention please do not hesitate to contact the Helpdesk, advise of the specific problem you are experiencing and we will resync your data without delay.

We hope you enjoy the enhanced performance and security of your new UKC Plesk Obsidian Server.

UKC01 – Upgrade to Plesk Obsidian

Security, Performance and Feature Enhancements

We are pleased to announce that all hosting accounts that reside on UKC01 (Plesk 12) will be upgraded to the very latest Plesk Obsidian panel between 1800 Friday 4th and 0400 Sunday 6th December. There will be no disruption to your service.

Plesk Obsidian brings a whole suite of new features as well as the highest level of security and performance. In addition to the panel and base operating system upgrade your server hardware will be upgraded to the latest generation equipment thus delivering the highest performance for your web hosting services.

Access to the Plesk panel and the recommended name servers remain unchanged:

Panel access: https://ukc01.uk:8443
Nameserver 1: ns.ukc01.uk
Nameserver 2: ns2.ukc01.uk

The web server IP address will change from 109.75.167.56 to 195.224.99.181. If you use your own name servers (i.e. not the recommended name servers ns.ukc01.uk and ns2.ukc01.uk) then please ensure you change your DNS A records to use the new IP address within 7 days.

In the event that you have a problem with your web site service or you feel the migration of some of your data may need further attention please do not hesitate to contact the Helpdesk, advise of the specific problem you are experiencing and we will resync your data without delay.

We hope you enjoy the enhanced performance and security of your new UKC Plesk Obsidian Server.

UKC02 – Service Outage 16/12/2019

UKC02 – Service Outage Updates

Latest update 20:30 20th December

The Plesk Objects have been imported successfully, we are now running a number of tests on the Plesk services.

We will be bringing sites back online over the next 48 hours, this is a temporary solution, we will upgrade all accounts to Plesk Onyx after the festive period.

Plesk Onyx offers some of the latest features available with Plesk, such as PHP 7.3, LetsEncrypt, DNSSEC and webmail SSL support.

All domains using the following nameservers will automatically resolve at the new IP address once DNS propagation has completed:

ns.ukc02.uk
ns2.ukc02.uk

If you are using a third party DNS provider and are pointing A records at UKC02, please update all instances of the old IP address 5.77.35.132 to the new IP address 195.224.99.180 inside your DNS control panel.

Thank you very much for your patience throughout this difficult time.