Manage domain DNS records
Use UKC DNS Manager only when UKC parking nameservers control the domain
Open My Domains, choose the domain and use DNS Manager to add or edit the exact record supplied by your service provider. Save the working zone first, protect existing email records and use Diagnostics before resetting anything.
First, confirm where DNS is managed
UKC DNS Manager is authoritative when the domain uses ns.ukc.uk and ns2.ukc.uk. The older Microlite parking nameservers remain supported and point to the same parking service. A shared hosting domain normally uses nameservers for its assigned ukc10.uk to ukc13.uk server. If another provider’s nameservers are active, make the change with that provider instead.
How to add or edit a DNS record safely
- 1Open the domain
Sign in, open My Domains and select Domain Tools for the domain.
- 2Open DNS Manager
Review the current zone and record the values that already work.
- 3Add or unlock a record
Choose Add record, or Edit beside an existing entry, then enter the exact host, type, value and priority.
- 4Save and test
Wait for caches to refresh, then test the website and both incoming and outgoing email.
Which record type do you need?
| Record | What it does | Check before changing |
|---|---|---|
| A or AAAA | Points a host to an IPv4 or IPv6 address | Use an IP address, not a web address |
| CNAME | Aliases one hostname to another | Remove conflicting records at the same host |
| MX | Routes incoming email | Keep the priority and all required servers |
| TXT | Provides verification or email policy text | Copy punctuation and spacing exactly |
Use Diagnostics before resetting a working zone
A successful save may not appear everywhere immediately because DNS answers are cached. Diagnostics helps show the live route. Restore UKC defaults only when you intend to replace the custom zone, because existing website and email records can be overwritten.
How long does a DNS change take?
The authoritative zone can update quickly, but other resolvers retain the old answer until its TTL expires.
Why is DNS Manager unavailable?
The domain may use another provider’s nameservers. Manage the zone where those nameservers are hosted.
Can I change a website record without changing email?
Yes. Change only the required website record and preserve MX and mail-related TXT records.
Make one controlled change
Save the old value, update the exact record and test every affected service
If the domain carries important email or sales, plan a suitable change window.