Current Plesk help
Plesk 12 is obsolete: UKC shared hosting now uses Plesk Obsidian 18
The old Plesk 12 video interface no longer matches current UKC hosting. Use the current steps and official Plesk Obsidian documentation below. Some underlying tasks are similar, but button names, security features and website-building tools have changed.
Where can you find current help for common Plesk tasks?
Sign in to Plesk
Open the hosting service in the UKC Client Area and use its Plesk login, which takes you to the assigned server.
Build a website
Open Websites & Domains and choose Sitejet Builder, WordPress or File Manager for the correct domain.
Create email
Use Mail to create a mailbox, then connect with the assigned server hostname and secure IMAP and SMTP settings.
Manage files and FTP
Use File Manager or the FTP credentials shown under Web Hosting Access.
Enable SSL
Use the SSL/TLS controls and Let’s Encrypt option shown for the domain, then test HTTPS.
Back up and restore
Use Backup Manager for account backups. UKC also takes daily server-side backups and can handle restore requests.
What does current UKC Plesk hosting include?
Sitejet Builder
A capable drag-and-drop website builder included with every shared hosting plan.
WordPress Toolkit
Install and manage WordPress with central security and maintenance controls.
Imunify protection
Server security and malware protection operate alongside account-level good practice.
Application installer
Use the Plesk application tools for supported one-click software installs.
What if you still use an old Plesk website builder?
Some long-standing customers may still have a legacy Web Presence Builder site. Keep it running while you plan the move, but consider rebuilding in Sitejet because it is the current, more capable builder included with UKC shared hosting.
Plesk questions
Can I still watch the old videos?
You can use them only for broad historical context. Do not copy settings or navigation paths into current Plesk.
Which Plesk version does UKC use?
UKC shared hosting uses Plesk Obsidian 18 on Ubuntu 24 across the ukc10.uk to ukc13.uk servers.
Where is the official documentation?
Use the Plesk Obsidian Customer’s Guide and the task-specific UKC support articles.
Can support do the task for me?
Support can guide account-specific work and investigate errors. Include the domain, assigned server and the step that failed, but never a password.
Use the current control panel
Open your assigned Plesk Obsidian server from the Client Area
If a guide does not match what you see, send support a screenshot without credentials.