Support

Why do I need SSL on my Website?

Aside from the advantage you will receive on your Google rankings, you also have a responsibility to protect your visitors. Any information they exchange with your site will travel through the internet in plain text unless you use SSL to encrypt it.

How do I protect my visitors?

There are many ways to secure your site and protect your site visitors from having sensitive information leaked. One of the most effective methods is to install a Secure Sockets Layer (SSL) Certificate. This will encrypt all data from end to end.

Why should I use UKC for my Web Security?

At UKC we ONLY provide Grade A level Web Hosting + SSL implementation.

Installing SSL can be quite a complex affair for the non-technical. We at UKC make the process simple by doing everything you need – from requisition to installation. We will help you apply redirects or to reconfigure your CMS to make best use of your new security.

How do I test my Web Hosting SSL Grade?

We recommend you use the online test provided by Qualys SSL Labs. It takes two minutes, you do not need to provide any details other than your website address and you will immediately receive a grading for your site. Less than Grade A is not acceptable.

How do I get a Grade A?

Using SSL on your site is only part of the story. Having it implemented properly is where we come in. We provide a combination of secure web hosting configuration together with industry recognised SSL certificate installation. We do it all for you.

Order your Grade A level security from UKC today.

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How to: Setup IMAP using Microsoft Office Outlook 2016

This guide is for setting up IMAP in Outlook 2016 to access your mail, IMAP is recommended if you are checking mail on multiple devices and wish to store your mail on the server.

If you will be checking mail on one device and wish to store copies of mail on your device and not on the server please follow the link below to view our guide on how to setup POP in Outlook 2016:

Outlook 2016 POP setup guide

  1. Open Microsoft Office Outlook 2016
  2. Go to File > Info > Add Account
  3. Select the checkbox Manual setup or additional server types. Click Next.

Outlook 2016 Step 3

  1. Select the option POP or IMAP and hit Next.

step 4

  1. Specify the following:
  • Your Name.
  • The email address that you are setting up the IMAP account for.
  • Account Type: IMAP
  • Incoming mail server: Enter mail.yourdomainname.com, for example if your domain name is johndoe.com please enter mail.johndoe.com.
  • Outgoing mail server: Enter mail.yourdomainname.com, for example if your domain name is johndoe.com please enter mail.johndoe.com.
  • User Name: Specify your full email address. Example: info@johndoe.com.
  • Password: This will be the password that you set when creating the mail account in Plesk, it is the password that you use to login to RoundCube webmail.
  • Require logon using Secure Password Authentication (SPA). Leave this option cleared.

step 5 imap

  1. Click More Settings, open the Outgoing Server tab and check My outgoing server (SMTP) requires authentication.

Step 6

  1. Open the Advanced tab and enter 587 as Outgoing Server (SMTP) port and INBOX as the Root folder path. Click OK and Click Next to complete the setup.

step 7 imap

How to: Setup POP using Microsoft Office Outlook 2016

This guide is for setting up POP in Outlook 2016, POP is recommended if you will be checking mail on one device and wish to store copies of mail on the device and not on server.

If you will be checking mail on multiple devices please follow the link below to view our Outlook 2016 IMAP guide:

Outlook 2016 IMAP setup guide

To setup a POP account:

  1. Open Microsoft Office Outlook 2016
  2. Go to File > Info > Add Account
  3. Select the checkbox Manual setup or additional server types. Click Next.

Outlook 2016 Step 3

  1. Select the Option POP or IMAP and hit Next.

step 4

  1. Specify the following:
  • Your name.
  • The email address that you are setting up the POP account for.
  • Account Type: POP3
  • Incoming mail server: Enter mail.yourdomainname.com, for example if your domain name is johndoe.com please enter mail.johndoe.com.
  • Outgoing mail server: Enter mail.yourdomainname.com, for example if your domain name is johndoe.com please enter mail.johndoe.com.
  • User Name: Specify your full email address. Example: info@johndoe.com.
  • Password: This will be the password that you set when creating the mail account in Plesk, it is the password that you use to login to RoundCube webmail.
  • Require logon using Secure Password Authentication (SPA). Leave this option cleared.

step 5

  1. Click More Settings, open the Outgoing Server tab and check My outgoing server (SMTP) requires authentication.

Step 6

  1. Open the Advanced tab and enter 587 as Outgoing Server (SMTP) port. Click OK and Click Next to complete the setup.

step 7

 

Emails not forwarding to Hotmail, Gmail or Yahoo

emailEmail Forwarding Problems

If you are using the free SMTP service provided with your UKC hosting account then sometimes there may be problems with deliverability to the free email providers.

As this is a shared service, performance may be limited by the actions of other users. For example, rogue users could cause a build-up of backlogged mail, and can even cause the server to become temporarily blacklisted.

There is also the possibility that some users may be using the system to spend spam and other malicious email. In this case, other email systems may see this spam and blacklist the server.

This could cause your emails to be delayed or, in the worst case, bounced back.

Ensure your Email / Domain is in your Recipient Safe Senders list

All of the large providers offer a “safe senders” list. You should ensure you ask your clients that use free email addresses as the contact details to ensure your domain is added to their “safe senders” list to ensure deliverability.

See: How we ask our clients to add us to their safe senders list

Use your ISP SMTP Server for maximum deliverability

For best SMTP performance we recommend that you use your ISP SMTP server.

See: Which SMTP server should I use to send email?

UKC email not arriving at your Hotmail address?

emailNot Receiving UKC emails to your Outlook / Hotmail account?

If you are using https://Outlook.live.com to manage your hotmail.co.uk or hotmail.com emails, do ensure that you have added uk-cheapest.co.uk as a safe sender as follows:

  • Login to your Hotmail account at http://www.Outlook.com
  • Settings > Options > Junk Email > Safe Senders
  • enter “uk-cheapest.co.uk”
  • Press the “+” button.
  • Then click Save

Hotmail will now deliver emails from UKC to your address without delay.

That’s all there is to it!