Pay a UKC invoice by bank transfer
Use the bank details printed on your current UKC invoice
Open the unpaid invoice in the Client Area and select Bank Transfer (BACS). Copy the current account details from that invoice, use its invoice number as the payment reference and allow time for the payment to reach UKC and be matched. Do not copy bank details from an old guide or message.
How do you pay by BACS or online banking?
- 1Open the unpaid invoice
Sign in directly to the UKC Client Area, open My Invoices and choose the invoice to pay.
- 2Select Bank Transfer
Choose Bank Transfer (BACS) so the current instructions display with the invoice.
- 3Copy the details carefully
Enter the account name and banking details exactly as shown. Confirm the recipient before payment.
- 4Add the invoice reference
Use the invoice number and keep the bank confirmation until the invoice is marked paid.
Why does the payment reference matter?
One invoice
Use its invoice number so the payment can be matched to the correct account and service.
Standing order
Ask Billing which stable account reference to use before creating a regular instruction.
Several invoices
Contact Billing before paying a combined amount if it is unclear how it will be allocated.
Missing reference
Send Billing the payment date, amount, payer name and intended invoice. Do not expose unrelated bank data.
What about an international transfer?
Use the current international instructions shown on the invoice. Send the requested currency and choose bank-charge options carefully so UKC receives the full amount. Intermediary banks can deduct fees or add processing time.
Should you use BACS for an urgent renewal?
Bank transfers are not always confirmed instantly. If a service is close to suspension or expiry, choose an immediate method shown on the invoice where possible. If already sent, open a Billing ticket with the invoice number and payment details.
Bank transfer questions
Why are bank details not printed here?
The current invoice is the safer source of truth and avoids customers using copied details after a change.
When will my invoice show as paid?
After funds reach UKC and are matched. Bank and processing times vary.
Can I use my account email as the reference?
Use the invoice number normally. Ask Billing for the correct reference before creating a standing order.
What evidence should I send?
Provide invoice number, amount, payment date and payer name. Redact unrelated banking information.
Ready to pay?
Open the invoice and follow the details shown there
Use the invoice number as the reference and retain the confirmation until it updates.