Understanding Credits: A Guide for Our Clients


We use WHMCS (Web Host Manager Complete Solution), a comprehensive client management, billing, and support solution for online businesses. One of its key features is the ability to handle account credits, offering flexibility and convenience for clients. In this article, we’ll explore how credits work in WHMCS, including how to add credit to your account and how it’s applied to your invoices.

Adding Credit to Your Account

  1. Log In to Your Client Account: Start by logging into your Client Area using your credentials.
  2. Navigating to Add Funds: Once logged in, navigate to the ‘Billing’ section, and you’ll find an option to ‘Add Funds’ or ‘Add Credit’.
  3. Entering the Amount: Here, you can specify the amount of credit you wish to add to your account. There’s often a minimum and maximum limit on the amount you can add at a time, which is set by the service provider.
  4. Completing the Payment: After specifying the amount, proceed to make a payment using your preferred payment method. This could be through credit cards, bank transfers, or other available options.
  5. Credit Confirmation: Once the payment is successfully processed, the credited amount will reflect in your account. You can view this under the ‘Billing’ section as your available balance.

How Credits Work in WHMCS

  1. Automatic Application to Future Invoices: The most significant advantage of adding credit to your account is its automatic application to future invoices. Once you have a credit balance, we will automatically use this balance to pay for your upcoming invoices. This process is seamless and requires no manual intervention, ensuring your services continue uninterrupted.
  2. Manual Application to Existing Invoices: If you have existing unpaid invoices at the time of adding credit, the system will not automatically apply these funds to those invoices. Instead, you need to apply the credit manually. To do this, open the invoice you wish to pay, and you will see an option to ‘Apply Credit’. Once applied, the invoice will update to reflect the payment made via the credit.
  3. Tracking Your Credit: You can always track your credit balance and its usage in the ‘Billing’ section of your Client Area. This transparency allows you to manage your funds effectively.
  4. Refunds and Credit: It’s also worth noting that in some cases, service providers may issue refunds as account credits. These credits can then be used in the same way as credits you’ve added yourself.


Credits in your Client Area offer a convenient way to manage payments and ensure uninterrupted service. By adding credit to your account, you gain the flexibility to automatically pay for future services without the need for manual payment each time. Remember, for any existing invoices, you’ll need to apply these credits manually.

This system not only simplifies the billing process but also gives you better control over your account management. As always, if you have any questions or need assistance with your account or credits, don’t hesitate to reach out to us.

Frequently Asked Questions (FAQ)

1. How do I add credit to my account?

  • To add credit, log in to your client area, navigate to the ‘Billing’ section, and select ‘Add Funds’ or ‘Add Credit’. Enter the amount you wish to add, then complete the transaction using your preferred payment method. The credit will be available in your account once the payment is processed.

2. Will the credits I add automatically be used for my invoices?

  • Yes, any credit in your account will be automatically applied to future invoices when they are generated. This process is automatic and ensures your services are paid for without manual intervention.

3. Can I use credits to pay for existing unpaid invoices?

  • Yes, but it’s a manual process. For existing unpaid invoices, you need to open the invoice and select the option to ‘Apply Credit’. The invoice will then update to reflect the credit applied.

4. How can I check my credit balance?

  • You can view your credit balance by logging into your client area and looking under the ‘Billing’ section. Here, you’ll find details of your available credit and any past credit transactions.

5. What happens if I add more credit than I need for my current invoices?

  • Any extra credit will remain in your account and be automatically applied to your future invoices. This way, you can ensure that your account has a positive balance to cover upcoming service charges.

Hosting Prices – Update 2023

Hosting Price Updates

At UKC, we are dedicated to delivering top-notch hosting services that exceed your expectations. Over the past two years, we’ve witnessed significant rises in hardware, power, and licensing costs. We’ve always aimed to provide the best value for our customers and have worked tirelessly to absorb as much of these increased costs as possible.

Starting from 1st September 2023, we’re introducing some updates to our web hosting prices. We want to ensure that our services continue to meet the highest standards while accommodating these necessary changes.

We understand the importance of flexibility, which is why we’ve maintained our commitment to providing affordable hosting solutions. While we’ve had to make some adjustments, we’ve done our best to keep the impact minimal.

To address the rise in transaction costs, our monthly billing will include a £0.50 premium. We believe in transparency, and this small addition helps us continue to offer seamless transactions and excellent support.

We sincerely appreciate your continued trust in UKC. These updates will allow us to enhance our infrastructure, improve service quality, and ensure that your hosting experience remains exceptional.

If you have any questions or would like to discuss these changes further, please don’t hesitate to reach out to our dedicated support team. We’re here to assist you every step of the way.

Thank you for being a valued member of our hosting community. We look forward to serving you with even greater excellence in the future.

Stripe Payment Processing

UK-Cheapest.co.uk now accepts payments processed by Stripe. This enables clients to pay with all popular credit/debit cards as well as ApplePay and GooglePay.

What is Stripe?

Stripe is a payment services provider that lets merchants accept credit and debit cards or other payments. It is used by some of the world’s largest companies, including Amazon and Shopify.

Millions of businesses of all sizes – from startups to large enterprises – use Stripe’s software and APIs to accept payments, send payouts, and manage their businesses online.

What payments does Stripe take?

As a payment processor, Stripe allows business owners to accept payments from credit and debit cards and processes those payments. Using Stripe, businesses can also accept payments from mobile wallets and buy now, pay later services. Stripe also supports payments in a variety of currencies. Stripe Payments is the software that processes those payments.

Are Stripe payments safe?

During checkout, clients never leave the UKC Customer Portal. Complete personal card information goes directly to Stripe and is never visible or stored within any UKC servers or databases. Only last 4 digits may be stored for your own reference. The Stripe API handles all refunds and obtains transaction information.

Stripe has been audited and certified as a PCI compliance Level 1 service provider, which means it has to undergo an annual compliance report and routine security scans and tests. Stripe encrypts all customers’ credit card numbers and stores decryption information separately, which means Stripe can’t see credit card numbers without taking extra steps.

Hosting Prices – Update 2021

Hosting Price Updates

Web hosting prices are receiving their first update since 2015.

From 1st September 2021 web hosting and renewal prices will be as follows:

Due to higher cost of transactions there is a £0.50 premium on monthly billing cycles.

All prices subject to VAT at 20%

Domain Prices – Update 2022

Domain Price Updates

Our domain prices are receiving their first update since June 2021.

From 1st September 2022 domain registration / renewal prices will be as follows:

Extension: uk/co.uk/org.uk/me.uk/ltd.uk

1 Yr: 8.99 / 9.99
2 Yrs: 17.98 / 19.98
3 Yrs: 26.97 / 29.97
4 Yrs: 35.96 / 39.96
5 Yrs: 44.95 / 49.95

Extension: com/info/net/org/biz

1 Yr: 13.99 / 14.99
2 Yrs: 27.98 / 29.98
3 Yrs: 41.97 / 44.97
4 Yrs: 55.96 / 59.96
5 Yrs: 69.95 / 74.95

All prices subject to VAT at 20%