Invoices and Billing

PayPal Domain and Web Hosting

Pay with PayPal for Hosting and Domain Registration

paypal_2014_logo_detailWe accept PayPal for all services

PayPal, a trusted leader in online payments, enables buyers and businesses to send and receive money online. PayPal has millions of member accounts in 190 countries and territories. It is widely accepted globally.

Is PayPal safe to use?

Yes! PayPal helps protect your credit card information with industry-leading security and fraud prevention systems. When you use PayPal, your financial information is never shared with us.

Why use PayPal?

  • Make purchases or send money with PayPal – it’s free
  • Shop and pay conveniently by saving your information with PayPal
  • PayPal is accepted by millions of businesses worldwide and is the preferred payment method on eBay.
  • UKC accepts Paypal for website hosting, domain name registration and all other services we offer.

Refunds and Cancellations

Site Builder / Web Hosting Refund Policy

100-blueWe care deeply about the satisfaction received by every customer. With this in mind, we offer a no quibble 30 day refund policy for all web hosting and site builder related services.

There are a number of reasons why you may require a refund and cancellation for your hosting or webspace account. Sometimes things just don’t work out.

Maybe you don’t require hosting – or didn’t understand what you were buying? Maybe you find it all too complicated and have decided to hire a web designer to do it all for you instead?

Or just maybe you don’t like the control panel or maybe just something else, anything else. But… Don’t worry – our unconditional 30 day refund policy is very easy to activate!

What we cannot refund.

Let’s get to the nitty gritty. We cannot refund for domain name registrations. We simply cannot cancel them once they are registered so there is no backing out of domain names, now that’s that hard stuff out of the way!

We can pretty much refund for anything else as long as you are within your 30 days, after that it is up to the discretion of the management – and they are pretty good as long as you have a valid reason, we don’t want unhappy customers, we don’t believe in making you stay with us if you don’t want to!

To action your refund request…

This is the simple part. Go to the eSupport HelpDesk, raise a support ticket asking for a refund on your particular product, provide your order number and for speed of execution if there is a domain name involved, mention that you understand that it cannot be refunded.

The HelpDesk will then action your refund with NO FURTHER QUESTIONS!

How to pay by BACS or Online Banking Transfer

icon-billingPay by BACS or Online Banking instead of Stripe

Sending payments from within the UK

Ref: your invoice number (or your account email address if you are making regular payments)
Account Name: UKC LABS LTD
Sort Code: 04-06-05
Account Number: 22154089

If you want to make regular payments or setup a Standing Order, you will find that you need to set the reference to something that does not change monthly and so entering the invoice number will not be possible. In these cases simply use the email address of the account that the invoice was sent to and this will be enough for us to match up the payments.

BACS payments made between Monday and Friday will be processed within 3 working days.

How to: Stop Domain Renewal Invoices being created

DomainNameRegistrationPrevent Automated Renewal Invoices for Domains No Longer Required

Domain names by their very nature are usually active for very long periods of time, at least one year and up to 10 years, depending on your domain registration requirements at the time.

From time to time, you may find that you no longer wish to use a domain name, even though it has not expired. In this instance, you want to not be bothered by renewal invoices for this domain name.

To prevent renewal invoices being automatically created for unwanted domain names you need to disable the domain “Renew Notify Status”.

To do this, simply follow these steps:

  1. Login to your Client Area and go to Domains > My Domains
  2. Click Manage on the desired domain name
  3. Click Renew Notify tab and review the status
  4. Click Disable Renew Notify button
  5. If desired, you can re-enable at any time

Once Renew Notify is disabled, you will no longer receive automatically generated invoices for this domain name. You will receive renewal notifications, this is in accordance with ICANN/Nominet rules, but you can simply ignore them as you will not be billed.

What is your BIC or IBAN Code for International Payments?

icon-billingOur BIC / IBAN Codes for non-UK Payments

If you are sending payments electronically from a non-UK bank, and you are unable to pay using PayPal, then there is an alternative.

You will need our BIC and IBAN codes.

Bank: Lloyds Bank PLC
Account Name: COLCATWEB LTD
Bank Identifier Code (BIC): LOYDGB21251
International Bank Account Number (IBAN): GB36LOYD30983129030368

If you have any problems do not hesitate to contact us.