Hosting Prices – Update 2021

Hosting Price Updates

Web hosting prices are receiving their first update since 2015.

From 1st September 2021 web hosting and renewal prices will be as follows:

Due to higher cost of transactions there is a £0.50 premium on monthly billing cycles.

All prices subject to VAT at 20%

Domain Prices – Update 2021

Domain Price Updates

Our domain prices are receiving their first update since 2016.

From 1st July 2021 domain registration and renewal prices will be as follows:

Extension: uk/

1 Yr: 8.99
2 Yrs: 17.98
3 Yrs: 26.97
4 Yrs: 35.96
5 Yrs: 44.95

Extension: com/info/net/org/biz

1 Yr: 13.99
2 Yrs: 27.98
3 Yrs: 41.97
4 Yrs: 55.96
5 Yrs: 69.95

All prices subject to VAT at 20%

UKC03 – Upgrade to Plesk Onyx

Security, Performance and Feature Enhancements

We are pleased to announce that all hosting accounts that reside on UKC03 (Plesk 12) will be upgraded to the very latest Plesk Onyx panel between 2200 Monday 15th July and 0400 Tuesday 16th July. There will be no disruption to your service.

Plesk Onyx brings a whole suite of new features as well as the highest level of security and performance. In addition to the panel and base operating system upgrade your server hardware will be upgraded to the latest generation equipment thus delivering the highest performance for your web hosting services.

Access to the Plesk panel and the recommended name servers remain unchanged:

Panel access:
Nameserver 1:
Nameserver 2:

The web server IP address will change from to If you use your own name servers (i.e. not the recommended name servers and then please ensure you change your DNS A records to use the new IP address within 7 days.

In the event that you have a problem with your web site service or you feel the migration of some of your data may need further attention please do not hesitate to contact the Helpdesk, advise of the specific problem you are experiencing and we will resync your data without delay.

We hope you enjoy the enhanced performance and security of your new UKC Plesk Onyx Server.

Reserved .UK domains – your .uk rights

Are you one of the 3.2 million people who have rights to a .uk domain?

Domains registered before 23:59hrs on 28 October 2013 acquired the rights to the equivalent .uk domain.

If you own a,,,,, or domain, the matching .uk domain may have been reserved for you until 25 June 2019.

This could mean if you own, your equivalent .uk domain, so, may have been reserved. After 1 July 2019 any reserved .uk domains that have not been registered will be released into the public domain. This means they can be registered by anyone.

How to register a reserved .UK domain

You will need to register the .uk domain name yourself before 6am BST (UTC+1) on the 25th of June 2019. We suggest you contact our support team who will be able to help you with this.

Search .UK domains

What are the costs to register a .UK domain?

There is no difference in price to a standard domain registration. The current prices for both registration and renewal are £5.99+VAT per annum.

What happens if I don’t register the corresponding shorter .uk domain?

When your rights elapse on 25th June, the ‘reserved’ domain will be available for registration by someone else.

If I don’t take up the corresponding .UK domain, what happens to my existing registration?

Your existing domain is unaffected and will continue as usual. Remember to continue to renew your registration each year.

When exactly do the rights expire?

06:00 BST (UTC+1) on 25th June 2019.

Where can I find more information?

Nominet provide more information and a “Rights of Registration” search at the following site:

If you need any help or advice, don’t hesitate to contact us or alternatively, you can contact Nominet via phone; +44 (0)1865 332244 or email;

Customer Service Outage and Security Audit

Billing Portal Outage and Security Audit

Late on 10th January we were alerted of a potential security breach of the web server which hosts our primary site and helpdesk/billing portal. We are currently assessing the situation and undergoing a security audit to contain and resolve the situation.

As a precaution, we have temporarily disabled our Client Panel whilst we perform audits and upgrades. Note that we do not store financial information such as credit card details on our systems.

The situation is still developing. As an additional precaution, we have reset all client Plesk panel passwords. To gain access to your Plesk panel, please perform a forgotten password request. Weak passwords will no longer be allowed.

Ongoing Updates – Please Check Here for Updates

Check here for updates. Use our Live Support facility to speak to our technical staff for urgent support issues.

We are launching our New Billing and Helpdesk Portal today

16/01 13:00 – Our new Billing and Helpdesk Portal is now online! Please test your login, have a look around. Let us know about any outstanding issues. Or contact Live Support if you prefer as always. Thank you so much for your patience during this service outage. Please continue to be patient with our support staff who are working very hard to help with your problems.

16/01 06:00 – We are pleased to announce that the new Billing Portal installation, upgrade and migration is complete! Before we go live we are awaiting the full propagation of a DNS change. In the meantime we are testing every feature. We do not expect any further issues and our objective is to activate the new portal at approximately midday today. Our helpdesk will be back in just a few hours. Please continue using our Live Support for urgent issues. Thank you for your patience during this upgrade.

14/01 – We have restored nameservers on all affected domains, you should start to see your website and email services come back online within a few hours, please note that it may take up to 24 hours for the nameserver changes to fully propagate.

13/01 -Friday/Saturday – We continue to apply custom name servers to the impacted domains which were left unlocked by clients. We will continue this process through Saturday. Once again, please contact Live Support for urgent issues only.

12/01 16:00 – The new billing server hardware is in place and migrations will start overnight. We have replaced everything. We are projecting to have the client billing service back online within 24 hours. Thank you for your patience.

11/01 23:00 – Web Hosting and Email – We are currently working through all accounts and are bringing them online as we can. Most accounts are not affected. We suspect it may take a number of days to fully complete our audit of every account.

11/01 20:00 – Name servers have been applied to each unlocked domain according to the server it was on. If you were using custom nameservers (eg. your domain was not parked) please send the correct nameserver settings to

11/01 12:00 – Unlocked Domains – A number of domains that were not locked had their nameservers changed without permission. If your nameservers are not correct, please email the correct settings to Please include the domain names and the nameservers that you would like applied to each domain in your email. Please ensure that the email is sent from your account email address.

Your website and data are not affected. If your site is offline, please advise the Live Support advisor of your domain name and we will investigate further. Please note at this time, basic support will be limited. Only contact us if your site is down or urgent.

As a precaution, all WHMCS and Plesk Client passwords have been reset. Please do a forgotten password request to set your own password before contacting Live Support.

Once again, thank you for your patience during this difficult time.

Kind Regards,

UKC Support Team