Customer Service Outage and Security Audit

Billing Portal Outage and Security Audit

Late on 10th January we were alerted of a potential security breach of the web server which hosts our primary site and helpdesk/billing portal. We are currently assessing the situation and undergoing a security audit to contain and resolve the situation.

As a precaution, we have temporarily disabled our Client Panel whilst we perform audits and upgrades. Note that we do not store financial information such as credit card details on our systems.

The situation is still developing. As an additional precaution, we have reset all client Plesk panel passwords. To gain access to your Plesk panel, please perform a forgotten password request. Weak passwords will no longer be allowed.


Ongoing Updates – Please Check Here for Updates

Check here for updates. Use our Live Support facility to speak to our technical staff for urgent support issues.

We are launching our New Billing and Helpdesk Portal today

16/01 13:00 – Our new Billing and Helpdesk Portal is now online! Please test your login, have a look around. Let us know about any outstanding issues. Or contact Live Support if you prefer as always. Thank you so much for your patience during this service outage. Please continue to be patient with our support staff who are working very hard to help with your problems.

16/01 06:00 – We are pleased to announce that the new Billing Portal installation, upgrade and migration is complete! Before we go live we are awaiting the full propagation of a DNS change. In the meantime we are testing every feature. We do not expect any further issues and our objective is to activate the new portal at approximately midday today. Our helpdesk will be back in just a few hours. Please continue using our Live Support for urgent issues. Thank you for your patience during this upgrade.

14/01 – We have restored nameservers on all affected domains, you should start to see your website and email services come back online within a few hours, please note that it may take up to 24 hours for the nameserver changes to fully propagate.

13/01 -Friday/Saturday – We continue to apply custom name servers to the impacted domains which were left unlocked by clients. We will continue this process through Saturday. Once again, please contact Live Support for urgent issues only.

12/01 16:00 – The new billing server hardware is in place and migrations will start overnight. We have replaced everything. We are projecting to have the client billing service back online within 24 hours. Thank you for your patience.

11/01 23:00 – Web Hosting and Email – We are currently working through all accounts and are bringing them online as we can. Most accounts are not affected. We suspect it may take a number of days to fully complete our audit of every account.

11/01 20:00 – Name servers have been applied to each unlocked domain according to the server it was on. If you were using custom nameservers (eg. your domain was not parked) please send the correct nameserver settings to nameservers@uk-cheapest.co.uk.

11/01 12:00 – Unlocked Domains – A number of domains that were not locked had their nameservers changed without permission. If your nameservers are not correct, please email the correct settings to nameservers@uk-cheapest.co.uk. Please include the domain names and the nameservers that you would like applied to each domain in your email. Please ensure that the email is sent from your account email address.


Your website and data are not affected. If your site is offline, please advise the Live Support advisor of your domain name and we will investigate further. Please note at this time, basic support will be limited. Only contact us if your site is down or urgent.

As a precaution, all WHMCS and Plesk Client passwords have been reset. Please do a forgotten password request to set your own password before contacting Live Support.

Once again, thank you for your patience during this difficult time.

Kind Regards,

UKC Support Team

How to: Setup IMAP using Microsoft Office Outlook 2016

This guide is for setting up IMAP in Outlook 2016 to access your mail, IMAP is recommended if you are checking mail on multiple devices and wish to store your mail on the server.

If you will be checking mail on one device and wish to store copies of mail on your device and not on the server please follow the link below to view our guide on how to setup POP in Outlook 2016:

Outlook 2016 POP setup guide

  1. Open Microsoft Office Outlook 2016
  2. Go to File > Info > Add Account
  3. Select the checkbox Manual setup or additional server types. Click Next.

Outlook 2016 Step 3

  1. Select the option POP or IMAP and hit Next.

step 4

  1. Specify the following:
  • Your Name.
  • The email address that you are setting up the IMAP account for.
  • Account Type: IMAP
  • Incoming mail server: Enter mail.yourdomainname.com, for example if your domain name is johndoe.com please enter mail.johndoe.com.
  • Outgoing mail server: Enter mail.yourdomainname.com, for example if your domain name is johndoe.com please enter mail.johndoe.com.
  • User Name: Specify your full email address. Example: info@johndoe.com.
  • Password: This will be the password that you set when creating the mail account in Plesk, it is the password that you use to login to RoundCube webmail.
  • Require logon using Secure Password Authentication (SPA). Leave this option cleared.

step 5 imap

  1. Click More Settings, open the Outgoing Server tab and check My outgoing server (SMTP) requires authentication.

Step 6

  1. Open the Advanced tab and enter 587 as Outgoing Server (SMTP) port and INBOX as the Root folder path. Click OK and Click Next to complete the setup.

step 7 imap

How to: Setup POP using Microsoft Office Outlook 2016

This guide is for setting up POP in Outlook 2016, POP is recommended if you will be checking mail on one device and wish to store copies of mail on the device and not on server.

If you will be checking mail on multiple devices please follow the link below to view our Outlook 2016 IMAP guide:

Outlook 2016 IMAP setup guide

To setup a POP account:

  1. Open Microsoft Office Outlook 2016
  2. Go to File > Info > Add Account
  3. Select the checkbox Manual setup or additional server types. Click Next.

Outlook 2016 Step 3

  1. Select the Option POP or IMAP and hit Next.

step 4

  1. Specify the following:
  • Your name.
  • The email address that you are setting up the POP account for.
  • Account Type: POP3
  • Incoming mail server: Enter mail.yourdomainname.com, for example if your domain name is johndoe.com please enter mail.johndoe.com.
  • Outgoing mail server: Enter mail.yourdomainname.com, for example if your domain name is johndoe.com please enter mail.johndoe.com.
  • User Name: Specify your full email address. Example: info@johndoe.com.
  • Password: This will be the password that you set when creating the mail account in Plesk, it is the password that you use to login to RoundCube webmail.
  • Require logon using Secure Password Authentication (SPA). Leave this option cleared.

step 5

  1. Click More Settings, open the Outgoing Server tab and check My outgoing server (SMTP) requires authentication.

Step 6

  1. Open the Advanced tab and enter 587 as Outgoing Server (SMTP) port. Click OK and Click Next to complete the setup.

step 7

 

Priority Server Upgrade: MICROLITE8

Scheduled for weekend 5/6 September 2015

We are pleased to announce that MICROLITE8 is being upgraded to our new UKC Super Server high performance hardware range this coming weekend. We are rolling this new model out across the entire range during the latter half of 2015.

During the weekend 5/6 September, we will be migrating all client data from the current hardware (5.77.60.33) to completely new hardware (5.77.38.140).

There will be no downtime for your web sites or email services. We will switch the new server into production only after it has passed our comprehensive data migration and validation testing.

Notice: Please refrain from making significant changes to your web site during this period. The migration of the data will take many hours. We request that you put off any changes until the upgrade is complete to avoid an inconsistent transfer of your site and data.

Thank you for your patience,

UPDATE: Monday 06:30

The migration of all MICROLITE8 accounts to UKC05 Super Server is complete.

UKC05 has fully “absorbed” MICROLITE8. The new Plesk URL and name servers for MICROLITE8 accounts are:

Plesk Panel: https://ukc05.uk:8443 (replaces https://www.microlite8.com:8443)

Name servers:

  • ns.ukc05.uk (replaces ns.microlite8.com)
  • ns2.ukc05.uk (replaces ns2.microlite8.com)

Please note the following:

  • The old Plesk server name MICROLITE8.COM and old name servers ns.microlite8.com and ns2.microlite8.com will continue to function as normal.
  • There is no urgent need to change all the name servers on your domain names however we recommend using the new name servers for good housekeeping purposes.
  • Using the old MICROLITE8 Plesk URL may give a security error in your browser which you can safely ignore.
  • The server IP address has changed from 5.77.60.33 to 5.77.38.140
  • If you have any problems, we can remigrate you account from the old server again upon request. Simply log a ticket and ask for a re-migration of your account from MICROLITE8 with your domain name. Your account as it stood at 06:30 Monday will be re-migrated.

We hope you enjoy the enhanced performance and security of your new UKC Super Server!

Priority Server Upgrade: MICROLITE3

Scheduled for weekend 22/23 August 2015

We are pleased to announce that MICROLITE3 is being upgraded to our new UKC Super Server high performance hardware range this coming weekend. We are rolling this new model out across the entire range during the latter half of 2015.

During the weekend 22/23 August, we will be migrating all client data from the current hardware (5.77.60.44) to completely new hardware (5.77.35.249).

There will be no downtime for your web sites or email services. We will switch the new server into production only after it has passed our comprehensive data migration and validation testing.

Notice: Please refrain from making significant changes to your web site during this period. The migration of the data will take many hours. We request that you put off any changes until the upgrade is complete to avoid an inconsistent transfer of your site and data.

Thank you for your patience,

UPDATE: Sunday 20:30

The migration of all MICROLITE3 accounts to UKC03 Super Server is complete.

UKC03 has fully “absorbed” MICROLITE3. The new Plesk URL and name servers for MICROLITE3 accounts are:

Plesk Panel: https://ukc03.uk:8443 (replaces https://www.microlite3.com:8443)

Name servers:

  • ns.ukc03.uk (replaces ns.microlite3.com)
  • ns2.ukc03.uk (replaces ns2.microlite3.com)

Please note the following:

  • The old Plesk server name MICROLITE3.COM and old name servers ns.microlite3.com and ns2.microlite3.com will continue to function as normal.
  • There is no urgent need to change all the name servers on your domain names however we recommend using the new name servers for good housekeeping purposes.
  • Using the old MICROLITE3 Plesk URL may give a security error in your browser which you can safely ignore.
  • The server IP address has changed from 5.77.60.44 to 5.77.35.249
  • If you have any problems, we can remigrate you account from the old server again upon request. Simply log a ticket and ask for a re-migration of your account from MICROLITE3 with your domain name. Your account as it stood at 20:00 Sunday will be re-migrated.

We hope you enjoy the enhanced performance and security of your new UKC Super Server!