UKC02 – Service Outage 16/12/2019

UKC02 – Service Outage Updates

Latest update 20:30 20th December

The Plesk Objects have been imported successfully, we are now running a number of tests on the Plesk services.

We will be bringing sites back online over the next 48 hours, this is a temporary solution, we will upgrade all accounts to Plesk Onyx after the festive period.

Plesk Onyx offers some of the latest features available with Plesk, such as PHP 7.3, LetsEncrypt, DNSSEC and webmail SSL support.

All domains using the following nameservers will automatically resolve at the new IP address once DNS propagation has completed:

ns.ukc02.uk
ns2.ukc02.uk

If you are using a third party DNS provider and are pointing A records at UKC02, please update all instances of the old IP address 5.77.35.132 to the new IP address 195.224.99.180 inside your DNS control panel.

Thank you very much for your patience throughout this difficult time.

UKC06 – Upgrade to Plesk Onyx

Security, Performance and Feature Enhancements

We are pleased to announce that all hosting accounts that reside on UKC06 (Plesk 12) will be upgraded to the very latest Plesk Onyx panel between 2200 Tuesday 2nd July and 0400 Wednesday 3rd July. There will be no disruption to your service.

Plesk Onyx brings a whole suite of new features as well as the highest level of security and performance. In addition to the panel and base operating system upgrade your server hardware will be upgraded to the latest generation equipment thus delivering the highest performance for your web hosting services.

Access to the Plesk panel and the recommended name servers remain unchanged:

Panel access: https://ukc06.uk:8443
Nameserver 1: ns.ukc06.uk
Nameserver 2: ns2.ukc06.uk

The web server IP address will change from 5.77.48.126 to 5.77.32.82. If you use your own name servers (i.e. not the recommended name servers ns.ukc06.uk and ns2.ukc06.uk) then please ensure you change your DNS A records to use the new IP address within 7 days.

In the event that you have a problem with your web site service or you feel the migration of some of your data may need further attention please do not hesitate to contact the Helpdesk, advise of the specific problem you are experiencing and we will resync your data without delay.

We hope you enjoy the enhanced performance and security of your new UKC Plesk Onyx Server.

UKC05 – Upgrade to Plesk Onyx

Security, Performance and Feature Enhancements

We are pleased to announce that all hosting accounts that reside on UKC05 (Plesk 12) will be upgraded to the very latest Plesk Onyx panel between 2200 Saturday 1st June and 0400 Sunday 2nd June. There will be no disruption to your service.

Plesk Onyx brings a whole suite of new features as well as the highest level of security and performance. In addition to the panel and base operating system upgrade your server hardware will be upgraded to the latest generation equipment thus delivering the highest performance for your web hosting services.

Access to the Plesk panel and the recommended name servers remain unchanged:

Panel access: https://ukc05.uk:8443
Nameserver 1: ns.ukc05.uk
Nameserver 2: ns2.ukc05.uk

The web server IP address will change from 5.77.38.140 to 5.77.32.81. If you use your own name servers (i.e. not the recommended name servers ns.ukc05.uk and ns2.ukc05.uk) then please ensure you change your DNS A records to use the new IP address within 7 days.

In the event that you have a problem with your web site service or you feel the migration of some of your data may need further attention please do not hesitate to contact the Helpdesk, advise of the specific problem you are experiencing and we will resync your data without delay.

We hope you enjoy the enhanced performance and security of your new UKC Plesk Onyx Server.

UKC04 – Upgrade to Plesk Onyx

Security, Performance and Feature Enhancements

We are pleased to announce that all hosting accounts that reside on UKC04 (Plesk 12) will be upgraded to the very latest Plesk Onyx panel between 2200 Friday 31st May and 0400 Saturday 1st June. There will be no disruption to your service.

Plesk Onyx brings a whole suite of new features as well as the highest level of security and performance. In addition to the panel and base operating system upgrade your server hardware will be upgraded to the latest generation equipment thus delivering the highest performance for your web hosting services.

Access to the Plesk panel and the recommended name servers remain unchanged:

Panel access: https://ukc04.uk:8443
Nameserver 1: ns.ukc04.uk
Nameserver 2: ns2.ukc04.uk

The web server IP address will change from 5.77.35.251 to 5.77.32.80. If you use your own name servers (i.e. not the recommended name servers ns.ukc04.uk and ns2.ukc04.uk) then please ensure you change your DNS A records to use the new IP address within 7 days.

In the event that you have a problem with your web site service or you feel the migration of some of your data may need further attention please do not hesitate to contact the Helpdesk, advise of the specific problem you are experiencing and we will resync your data without delay.

We hope you enjoy the enhanced performance and security of your new UKC Plesk Onyx Server.

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