How to: Setup IMAP using Microsoft Office Outlook 2016

This guide is for setting up IMAP in Outlook 2016 to access your mail, IMAP is recommended if you are checking mail on multiple devices and wish to store your mail on the server.

If you will be checking mail on one device and wish to store copies of mail on your device and not on the server please follow the link below to view our guide on how to setup POP in Outlook 2016:

Outlook 2016 POP setup guide

  1. Open Microsoft Office Outlook 2016
  2. Go to File > Info > Add Account
  3. Select the checkbox Manual setup or additional server types. Click Next.

Outlook 2016 Step 3

  1. Select the option POP or IMAP and hit Next.

step 4

  1. Specify the following:
  • Your Name.
  • The email address that you are setting up the IMAP account for.
  • Account Type: IMAP
  • Incoming mail server: Enter mail.yourdomainname.com, for example if your domain name is johndoe.com please enter mail.johndoe.com.
  • Outgoing mail server: Enter mail.yourdomainname.com, for example if your domain name is johndoe.com please enter mail.johndoe.com.
  • User Name: Specify your full email address. Example: info@johndoe.com.
  • Password: This will be the password that you set when creating the mail account in Plesk, it is the password that you use to login to RoundCube webmail.
  • Require logon using Secure Password Authentication (SPA). Leave this option cleared.

step 5 imap

  1. Click More Settings, open the Outgoing Server tab and check My outgoing server (SMTP) requires authentication.

Step 6

  1. Open the Advanced tab and enter 587 as Outgoing Server (SMTP) port and INBOX as the Root folder path. Click OK and Click Next to complete the setup.

step 7 imap

How to: Setup POP using Microsoft Office Outlook 2016

This guide is for setting up POP in Outlook 2016, POP is recommended if you will be checking mail on one device and wish to store copies of mail on the device and not on server.

If you will be checking mail on multiple devices please follow the link below to view our Outlook 2016 IMAP guide:

Outlook 2016 IMAP setup guide

To setup a POP account:

  1. Open Microsoft Office Outlook 2016
  2. Go to File > Info > Add Account
  3. Select the checkbox Manual setup or additional server types. Click Next.

Outlook 2016 Step 3

  1. Select the Option POP or IMAP and hit Next.

step 4

  1. Specify the following:
  • Your name.
  • The email address that you are setting up the POP account for.
  • Account Type: POP3
  • Incoming mail server: Enter mail.yourdomainname.com, for example if your domain name is johndoe.com please enter mail.johndoe.com.
  • Outgoing mail server: Enter mail.yourdomainname.com, for example if your domain name is johndoe.com please enter mail.johndoe.com.
  • User Name: Specify your full email address. Example: info@johndoe.com.
  • Password: This will be the password that you set when creating the mail account in Plesk, it is the password that you use to login to RoundCube webmail.
  • Require logon using Secure Password Authentication (SPA). Leave this option cleared.

step 5

  1. Click More Settings, open the Outgoing Server tab and check My outgoing server (SMTP) requires authentication.

Step 6

  1. Open the Advanced tab and enter 587 as Outgoing Server (SMTP) port. Click OK and Click Next to complete the setup.

step 7

 

How to: Transfer your Web Site to UKC

transfer-iconTransferring your Web Site to UKC without Downtime

Moving your site from an old host to a new host might sound complicated but it is actually very easy.

Our technicians are moving all types of sites (self built, WordPress, Joomla, shopping carts) on a daily basis. Leave the complexity to us.

We will help you transfer your web site, data and mysql databases to our hosting service and minimise (if not eliminate) the need for any downtime whatsoever.

Here are the steps to follow:

  1. Order your new hosting plan from UKC. Do not cancel your old hosting plan (yet).
  2. Is your old host using Plesk? If so, all you need do is run a full backup in Plesk Backup Manager and provide us with the backup file. We can restore from here.
  3. You will now have access to two hosting accounts.

What we need from you

In order for us to successfully transfer your website, we need the following:

  1. A backup of your hosting account run from your old host (if you have one)
  2. The panel login details of your old hosting plan
  3. The FTP details of your old hosting plan
  4. If you have SSH with the old host, then these details can also help

From here we can take care of the transfer of all of your site data and databases.

Going live without downtime

We will transfer all of your web site, data and mysql databases before the “going live” date which we will agree with you beforehand.

Once we go live, the switch will simply be a name server change on your domain name. At this point, your web site will now be live using a UKC hosting plan. Once you are happy with the operations of your new site you can then proceed to cancel your old hosting plan.

If you have any questions now (or along the way) simply contact the Helpdesk who are there to help.

How to Create Password Protected Directories

header_ppp_circle_270x274Protecting Files and Folders in Plesk

If you have directories in a site that only authorised users should see, restrict access to these directories with password protection.

To protect a directory in your site with a password and to specify authorised users:

  1. If you are subscribed to several hosting packages and have access to several webspaces associated with your account, select the required webspace in the Subscription menu at the top of the screen.
  2. Go to the Websites & Domains tab and find the site’s domain name.
  3. Click Password-Protected Directories.
  4. Click Add Protected Directory.
  5. In the Directory name box, specify the path to the directory that you want to protect with a password.

    This can be any directory existing in the site, for example: /private. If the directory that you would like to protect has not yet been created, specify the path and the directory name – Plesk will create it for you.

  6. If you are using a Linux-based account, you can also protect your CGI scripts stored in the cgi-bin directory. To do this, leave ‘/’ in theDirectory name box and select the cgi-bin checkbox.
  7. In the Title of the protected area box, type a resource description or a welcoming message that your users will see when they visit the protected area.
  8. Click OK. The directory you specified will be protected.
  9. To add authorised users, click Add User.
  10. Specify the username and password that will be used for accessing the protected area. The password should be from 5 to 14 symbols in length. Click OK.

To add an authorised user of a protected directory:

  1. Go to the Websites & Domains tab and find the site’s domain name.
  2. Click Password-Protected Directories.
  3. Click on the name of the directory you need.
  4. Click the Add User icon.
  5. Specify the username and password that will be used for accessing the protected area. The password should be from 5 to 14 symbols in length.
  6. Click OK.

To change password for an authorised user of a protected directory:

  1. Go to the Websites & Domains tab and find the site’s domain name.
  2. Click Password-Protected Directories.
  3. Click on the name of the directory you need. A list of authorised users will open.
  4. Click on the user’s name.
  5. Specify the new password and re-type it for confirmation.
  6. Click OK.

To revoke a permission to access the protected directory from a user:

  1. Go to the Websites & Domains tab and find the site’s domain name.
  2. Click Password-Protected Directories.
  3. Click on the name of the directory you need. A list of authorised users will open.
  4. Select a checkbox corresponding to the user’s name.
  5. Click Remove. Confirm the operation and click OK.

To remove password protection and make the resource available to the public:

  1. Go to the Websites & Domains tab and find the site’s domain name.
  2. Click Password-Protected Directories.
  3. Select a checkbox corresponding to the name of the directory from which you want to remove protection.
  4. Click Remove Protection. The protection will be removed and the contents of the directory will be accessible to the public without restrictions.

Watch the Video Tutorial

How to Reduce SPAM and Protect your Reputation

Dealing with email sent to non-existent mailboxes

Screen Shot 2015-06-03 at 12.28.22

Reducing SPAM and protecting your email reputation is an ongoing project, your job is never done. There are however some tricks, and this is one of them.

Spammers send emails to non-existent email addresses all the time. It’s part of their strategy. Here’s why.

Let’s imagine you have setup a mailbox for your domain, john.doe@yoursite.co.uk.

All email sent to john.doe@yoursite.co.uk will arrive at your inbox. So far, so good. So… What happens to emails sent to test@yoursite.co.uk?

This is determined in your Mail Settings in the Plesk panel. There’s three options.

1) Catch-all method: If you have setup a catchall to john.doe@yoursite.co.uk, then emails sent to test@yoursite.co.uk (and in fact any email for anyone@yoursite.co.uk) will arrive in your inbox – it won’t take long to fill this mailbox with this catchall email spam.

2) Forward to address method: To prevent john.doe@yoursite.co.uk filling up with spam, you may choose to send all your spam emails to an old Gmail account, john.doe@gmail.com. Great, no spam for your john.doe@yoursite.co.uk mailbox! Well, not so great i’m afraid. This is potentially disastrous. Now Google will receive all your spam, sent from @yoursite.co.uk – it won’t be long before your domain name and IP are blocked on the global blacklists. A nightmare to clear up.

Here’s the solution you have been waiting for.

3) Reject method: Using this method, the spam emails are not delivered at all. The connection attempt is rejected at the SMTP server level. No email to deliver, no email to bounce. This is the recommended and best method for dealing with emails sent to non-existent mailboxes – and it’s really easy to do.

Time to login to your Plesk Panel and set this up

Screen Shot 2015-06-17 at 14.57.31

This will not eliminate all SPAM emails, nor will it guarantee your domain/IP will never be blacklisted, but, it definitely helps. If you do not “Reject” then SPAM and blacklisting is eventually inevitable.