Server Relocation (Scheduled) 11-12 November

MICROLITE14 Server Relocation (Scheduled)

Affecting Server – M14 | Priority – Critical

UK Cheapest has experienced tremendous growth over the last decade and we couldn’t have done this without you. With the growth which we have experienced year over year, it has come to the stage where we have utilised most of our existing data centre space resulting in us needing to prepare ourselves for the future.

Throughout the November 2013, we will be migrating our data centre hardware to a larger data centre in Reading and your server(s) hardware will need to be moved to our new data centre space.The migration of your server is scheduled to commence on 11-11-2013 and will be completed between 10 PM UK time on 11-11-2013 and 6 AM UK time on 12-11-2013. We regret to inform you that your service will be unavailable during this migration process.

We will take a complete backup of your server before migrating it to the new data centre. If you have any questions regarding your server migration we encourage you to respond to this ticket where one of our senior technicians will be happy to answer any questions or concerns you may have.

We would like to take this opportunity to apologies in advance for the disruption and inconvenience this migration may cause you and we will do everything we can to minimise it.

Yours sincerely,

Support Team

Date – 11/11/2013 22:00 – 12/11/2013 06:00

Last Updated – 31/10/2013 10:56

 

Server Relocation (Scheduled) 14-15 November

MICROLITE13 Server Relocation (Scheduled)

Affecting Server – M13 | Priority – Critical

UK Cheapest has experienced tremendous growth over the last decade and we couldn’t have done this without you. With the growth which we have experienced year over year, it has come to the stage where we have utilised most of our existing data centre space resulting in us needing to prepare ourselves for the future.

Throughout the November 2013, we will be migrating our data centre hardware to a larger data centre in Reading and your server(s) hardware will need to be moved to our new data centre space.The migration of your server is scheduled to commence on 14-11-2013 and will be completed between 10 PM UK time on 14-11-2013 and 6 AM UK time on 15-11-2013. We regret to inform you that your service will be unavailable during this migration process.

We will take a complete backup of your server before migrating it to the new data centre. If you have any questions regarding your server migration we encourage you to respond to this ticket where one of our senior technicians will be happy to answer any questions or concerns you may have.

We would like to take this opportunity to apologies in advance for the disruption and inconvenience this migration may cause you and we will do everything we can to minimise it.

Yours sincerely,

Support Team

Date – 14/11/2013 22:00 – 15/11/2013 06:00

Last Updated – 31/10/2013 10:56

£1 for .CO.UK domains! Hurry!

Only £1 for .CO.UK domains – Hurry!

Would you believe it? You can register a .CO.UK domain name for 1 year for only £1, hurry though, this is a time limited offer, so grab your new .CO.UK domain name today!

How to claim: Use promo code ONEPOUND at the checkout when registering a .CO.UK domain name for 1 year.

Invoicing and Billing Nightmare – Lessons Learned!

Dear Customer,

Re: Black Monday 25th Feb 2013

We are very sorry with regards to the invoicing issue we have experienced today.

We have today launched a new Billing System which straight off sent out several thousand invoices for domains that are no longer required by their owners!

Our traditional domain renewal method is to assume the domain is no longer required 28 days after expiry. The new system today sent out invoices going back up to 90 days after expiry of UK domains as in fact these domains are still renewable up to this time.

We have already cancelled all invoices ranging from 499903 to 500127 and so no further reminders will be sent for these domains.

We are very sorry for this mishap today and hope it did not cause too much distress.

Kind Regards,

Billing Team @ UK Cheapest

PS. We promise it will be worth it once we’ve ironed out the issues!