Contact UKC
The fastest supported contact route is a helpdesk ticket
UKC does not currently offer telephone or live-chat support. Helpdesk tickets keep your identity, service details and the full conversation together so the right team can assist.
Choose the right contact route
Technical or billing help
Open a ticket from the Client Area. Choose the closest department and include the affected service, what you expected, what happened and the exact error message.
Cannot sign in
Use the password-reset option first. If you no longer control the registered email address, open a ticket and expect identity checks before account details can be changed.
Network abuse
Submit an Abuse ticket with the hostname, URL, time and evidence. Do not send sensitive personal data that is not needed for the investigation.
Complaint or feedback
Open a ticket and state that it is a complaint or feedback. This creates a traceable record and allows the matter to be escalated properly.
What to put in a useful support ticket
Name the service
Choose the affected domain, hosting plan, mailbox or invoice.
Describe one problem
Say what you tried and what you saw, in the order it happened.
Add safe evidence
Include the exact error and a screenshot with private information hidden.
Support availability
First-line human helpdesk coverage is available 24 hours a day. Wider staff coverage is normally 06:00 to 22:00 UK time. Complex enquiries may need escalation, so no fixed response or resolution time is promised.
Next step
Open a secure helpdesk ticket
Sign in first when you can so the ticket is connected to your account.