UKC04 – Service Outage 06/08/2017

UKC04 – Service Outage Updates

We are currently experiencing problems with UKC04 regarding all services. We have stopped all services and are currently running a full restore of this server to the original hardware. We will then upgrade the Hardware, Software (to Plesk Onyx) and Operating System to the very latest revision.

We are working with our upstream partners eUKHOST and can assure you that we have our best engineers dedicated to the task of returning full service as soon as possible.

In the meantime, please be patient while the restore process completes. We have a full and complete backup of all data which is verified to be intact from the evening of August 5th.

The hardware provision and setup can take up to 48 hours. However, if upon completion of the restore (24 hours) the server operates satisfactorily then we will re-schedule the hardware upgrade to take place weekend 13th August and bring the server back online.

We will update this page once the restore completes. Please do not trouble the helpdesk staff for updates, they can only direct you to this page. The server team will update this page directly at each point.

Once again, thank you for your patience.


Latest Updates

20:18 9th Aug – The webmail issue is now resolved. The migration process continues. All services are currently reactivated during the migration process. We may bring down the web service overnight between 2300-0600 to assist data migration speed. Next update 0800.

12:13 9th Aug – Our server team are currently investigating the issues related to logging into mail accounts / changing mail account passwords. Thank you for your patience.

09:06 9th Aug – The migration to new hardware, Centos 7 and Plesk Onyx is underway. All services are currently reactivated during the migration process. Thank you for your patience.

23:35 8th Aug – The migration to new hardware, Centos 7 and Plesk Onyx is underway. We have reactivated all services on UKC04 except the web service. This will enable the migration process to progress at maximum speed overnight. We may reactivate the web service tomorrow morning. Thank you for your patience.

19:04 8th Aug – The restore was 100% successful and the data integrity check is now 66% complete. We have begun the migration process to the new hardware, Centos 7 and Plesk Onyx. Once the data integrity check is complete we will bring the existing server and all services back online. The migration process will run simultaneously. In the meantime, mail services and Plesk access services are being activated for all accounts.

13:40 8th Aug : The data restore is now complete. We are running a full data integrity check which so far has been successful. Thank you for your patience. If no problems are detected we will bring all services back online and reschedule the hardware upgrade.

08:45 8th Aug : Hardware provision is underway and data restore is currently in progress. ETA is 4 hours when a full data integrity check will commence. Thank you for your patience.

23:08 7th Aug : Hardware provision is underway and data restore is currently in progress. ETA is 11 hours when a full data integrity check will commence. Thank you for your patience.

17:45 7th Aug : Hardware provision is underway and data restore is currently in progress. ETA is 17 hours when a full data integrity check will commence. Thank you for your patience.

13:40 7th Aug : Hardware provision is underway and data restore is currently in progress. ETA is 22 hours when a full data integrity check will commence. Thank you for your patience.

0800 7th Aug : Hardware provision is underway and restore is initialising. Due to the large amount of data being restored please allow upwards of 24 hours for a full restore and data integrity check. Thank you for your patience.

Was this helpful?
UKC04 – Service Outage 06/08/2017 written by UKC average rating 2.1/5 - 60 user ratings