International payment safety
Use only the payment details shown on the current invoice or confirmed through the UKC Client Area
Do not use BIC, IBAN or bank details copied from an old support article, email forward or search result. Payment arrangements can change. Open the unpaid invoice and use its available methods, or ask Billing to confirm the correct route.
How do you make a safe international payment?
Follow the sequence and stop before any step that does not match the service shown in your UKC account.
- 1Open the invoice from the Client Area
Sign in directly and select the unpaid invoice. Confirm the service, amount, currency, VAT and due date.
- 2Choose an offered payment method
Use a card, PayPal or bank route only when it appears on the current invoice or has been confirmed by UKC Billing.
- 3Ask before using bank details
If an international transfer is required, open a billing ticket from the known Client Area. Quote the invoice number, not passwords or full card details.
- 4Use the invoice reference
Enter the requested payment reference and keep the transfer confirmation. Allow for bank processing time and currency fees.
How can you avoid payment fraud and allocation delays?
Treat any unexpected change of bank details as suspicious and verify it through a separate known channel.
Verify independently
Do not reply to a surprising bank-change email. Open the known Client Area or create a fresh ticket.
Match the legal payee
Confirm the account name and destination exactly match the current UKC instruction.
Use the invoice identifier
A clear reference helps Billing allocate the funds to the correct customer and service.
Check fees and currency
Your bank or intermediary can deduct fees. Ensure the received amount will settle the invoice.
| Safe to include in a ticket | Never include |
|---|---|
| Invoice number | Full card number or security code |
| Payment date and amount | Online banking password |
| Bank transfer reference | Client Area password |
| Redacted receipt if requested | Unrequested identity documents |
Common questions
Why are BIC and IBAN not published here?
Public static bank details can become stale and are attractive to fraud. The current invoice or verified Billing response is safer.
Can I pay in another currency?
Use the invoice currency unless UKC Billing confirms another arrangement. Your bank may convert and charge fees.
What if an email says UKC changed banks?
Do not use it until the change is verified through the known Client Area or a new Billing ticket.
How do I prove that I paid?
Keep the bank confirmation and provide the non-sensitive transfer reference, date, amount and currency if Billing asks.
Before sending funds
Open the live invoice and verify the payment route
Use only current account instructions and keep a reference that lets Billing match the payment.