It is quite possible that you bought your domain name from another agent and then changed your domain nameservers to point your domain name to your hosting webspace with UK-Cheapest. In this case the domain name renewals will still be billed by the company that you registered your domain name with initially, and they will retain control of your domain.
If you transferred your domain name to us, then we will be able to update your domain directly, and will invoice renewals directly to you.
If you have made an error in your actual domain name then it can not be cancelled unless we have been notified within 10 minutes of your order.
Domain Names can not be cancelled once registered, unfortunately the registrars do not allow this action to take place.
Your personal details such as home address, telephone number can be hidden from .uk domains by using the Nominet WHOIS opt out. This is available to all individuals who register a domain name as long as it is not business use.
Your personal details cannot be hidden from any other extension such as .com, .net, .org.
If you have a .uk domain name and wich to activate the WHOIS opt out facility simply login to your Domain Control Panel and update the WHOIS opt-out status to Enabled.
Although a domain name may have expired or been suspended or detagged, it is not immediately available for registration by someone else. Depending on the registrar, they may keep hold of the domain name for several months.
Usually .UK domain names become available around 92 days after expiry.
To add webspace to an already existing domain name you need to visit our Hosting page and order your desired hosting package using Option 2.
Alternatively you can use the upgrade link in your “Domain Name Registration Complete” email.