UKC email setup
Set up your UKC mailbox securely on any device
Start by choosing the correct service below, then copy its server and username rules. Custom Domain Email apps use the account username in the welcome email; Plesk-hosted mailboxes use the full email address.
Step 1: choose the correct server name
| Service | Incoming and outgoing server | Email app username | Webmail username |
|---|---|---|---|
| Custom Domain Email | webmail.ukc.uk | Account username in the welcome email | Full email address at webmail.ukc.uk |
| Plesk-hosted mailbox | Your assigned server, such as ukc10.uk, ukc11.uk, ukc12.uk or ukc13.uk | Full email address | Full email address at the webmail address for your assigned server |
Step 2: copy these settings
| Service | Port | Security | Authentication |
|---|---|---|---|
| IMAP incoming | 993 | SSL/TLS | Service username and mailbox password |
| SMTP outgoing | 587 | STARTTLS | Required, using the service username and mailbox password |
| SMTP alternative | 465 | Implicit SSL/TLS | Required |
| POP alternative | 995 | SSL/TLS | Service username and mailbox password |
Choose IMAP for normal use. It keeps the same messages and folders on your phone, computer and webmail. POP is mainly for downloading messages to one device.
Step 3: choose your phone or computer
If it does not work
Check the username
Custom Domain Email uses the account username in the welcome email. Plesk-hosted mailboxes use the complete email address.
Check the outgoing-mail login
If the app asks whether the outgoing server requires authentication, choose Yes and use the same service username and password as incoming mail.
Check the server name
Custom Domain Email uses webmail.ukc.uk. Shared hosting and Business Email Hosting use the server printed in the welcome message, such as ukc10.uk.
Try webmail
If webmail works, the mailbox and password are valid and the remaining issue is normally the app configuration.
Still need help?
Read the guide first, then contact UKC if the problem remains
Include the application, device, server name and exact error. Do not include your password.