From time to time, we may ask customers to set a new password for their account.
This does not automatically mean there has been a security breach. It is simply a normal security precaution designed to keep your account protected.
Why Password Updates Are Important
Passwords can become less secure over time.
This may happen because:
- A password was created many years ago
- The password is too short or easy to guess
- The same password has been used on other websites
- The account has not been accessed for a long time
- Security standards have improved since the password was first created
Even if nobody has accessed your account without permission, an old or weak password can still create unnecessary risk.
Why Dormant Accounts Matter
An account that has not been used for a long time can still contain important information or access to services.
Dormant accounts can be easier to overlook. For example, an old email address may no longer be monitored, or the password may not have been updated for several years.
Asking for a fresh password helps make sure the account is still protected and controlled by the right person.
Does This Mean My Account Has Been Hacked?
No. A password refresh request does not mean your account has been hacked.
It means we are taking a preventative security step.
Think of it like replacing an old lock. You do not need to wait for a problem before improving the protection.
What Should I Do?
If you receive a genuine password update request from us, please follow the instructions and choose a strong new password.
A good password should be:
- Unique to this account
- Long enough to be hard to guess
- Different from passwords used on other websites
- Stored safely in a password manager if possible
Avoid using names, birthdays, company names, common words, or passwords you have used elsewhere.
Be Careful With Password Emails
We will never ask you to send your password to us by email.
If you are unsure whether an email is genuine, do not reply with your password and do not send sensitive information.
Instead, visit our website directly by typing the address into your browser, or contact our support team for help.
Why We Do This
Our aim is to reduce avoidable security risks before they become a problem.
Regular password refreshes help protect:
- Your account
- Your services
- Your billing and contact information
- Any domains, hosting, or other products linked to your account
It is a simple step, but it can make a meaningful difference.
In Summary
If we ask you to update your password, it is usually a routine security precaution.
Old passwords, weak passwords, reused passwords, and long-unused accounts can all create extra risk. Setting a new, strong password helps keep your account safer and gives you confidence that your details remain protected.