Domain contact details
Update each domain record when the holder or contact information changes
Client Area profile details and registry domain details are not always the same record. Open the individual domain in My Domains, review its contact-information controls and complete any registry verification requested.
How do you update a domain contact?
Follow the sequence and stop before any step that does not match the service shown in your UKC account.
- 1Open the correct domain
Sign in to the Client Area, open My Domains and select the exact domain. Do not assume an account-profile edit changes every registration.
- 2Choose the contact control
Open Contact Information or the applicable registrant-management option. The fields vary by extension and registry.
- 3Enter accurate current details
Use an accessible email address, postal address and telephone number for the real holder. Do not use a developer’s details by default.
- 4Complete verification
Read registry confirmation messages and verify changes promptly. Then reopen the domain and confirm the stored details.
Which details matter and why?
Accurate records support renewal, transfer, security and registry compliance even when some public lookup data is redacted.
Registrant or holder
Identifies the person or organisation with rights in the registration. Changing it can be more than a contact edit.
Email address
Used for verification, transfer approval and important registry notices. Keep it independent from a domain mailbox that could stop.
Postal address and telephone
May be required for registry compliance, validation or recovery. Use real details and keep them current.
Privacy display
Public lookup treatment depends on the registry and applicable law. Privacy does not remove the obligation to provide accurate data.
| Change | Likely route |
|---|---|
| Email or address correction | Domain Contact Information |
| New legal holder | .UK registrant change or extension-specific holder process |
| Account login details | Client Area profile and security settings |
Common questions
Does changing my Client Area profile update every domain?
Not necessarily. Review the contact record for each important registration.
Can I use privacy protection instead of accurate details?
No. Privacy can limit public display where permitted, but the registrar and registry still require accurate underlying information.
Why did the change trigger an email?
Registries and registrars verify sensitive updates to prevent unauthorised transfer or takeover.
What if I cannot access the old email?
Open a support ticket with the domain and explain the access problem. UKC may require identity or authority checks through a secure process.
Keep the domain recoverable
Review the holder and contact email for every important name
Update stale information before a renewal, transfer or emergency makes account recovery harder.