Plesk mail Autodiscover
Autodiscover can supply mail settings automatically, but manual secure setup remains the reliable fallback
Start by entering the full mailbox address and password in the mail app. If automatic setup cannot complete, use the assigned UKC server hostname from the hosting welcome email for both incoming and outgoing mail to avoid certificate-name warnings.
What does Plesk Autodiscover do?
Autodiscover lets a compatible email app request the server names, ports and security settings associated with a mailbox. Plesk supports automatic configuration for several popular clients, but support varies by client version and domain configuration. Some newer Outlook versions and domains without web hosting may still require manual setup.
What manual settings should UKC shared-hosting customers use?
| Setting | Recommended value |
|---|---|
| Username | Your complete email address |
| Password | The password for that mailbox, not the Client Area password |
| Incoming server | Your assigned hostname, such as ukc10.uk, ukc11.uk, ukc12.uk or ukc13.uk |
| Incoming protocol | IMAP, port 993, SSL/TLS |
| Outgoing server | The same assigned hostname |
| Outgoing protocol | SMTP, port 587, STARTTLS, with authentication enabled |
| SMTP alternative | Port 465 with implicit SSL/TLS and authentication |
What should you check when automatic setup fails?
- 1Confirm the mailbox works
Sign in through the webmail address for the assigned server before changing the mail app.
- 2Check the complete username
Use the full address, including the domain, for both incoming and SMTP authentication.
- 3Use the server hostname
Copy it from the UKC hosting welcome email or Plesk Mail Client Setup page.
- 4Remove an incomplete account
If the app saved incorrect automatic settings, remove that account profile and add it manually.
Autodiscover questions
Does Autodiscover change my mailbox?
No. It helps the app find connection settings. The mailbox, messages and password remain on the server.
Should I use IMAP or POP?
Use IMAP for most customers because messages and folders remain synchronised across devices. Secure POP on port 995 is available when there is a specific need to download mail.
Why does webmail work when Outlook does not?
The mailbox and password may be correct while the app has the wrong server, port, encryption or SMTP-authentication setting.
Can I use webmail.ukc.uk?
That hostname is for Custom Domain Email on the parking service. A shared-hosting mailbox uses the webmail address for its assigned ukc10.uk to ukc13.uk server.
Automatic setup did not finish?
Use the assigned server hostname and secure manual settings
The current email guide has app-specific steps and a support route.