UKC You will begin to receive renewal notices 28 days before your hosting account expires. This will continue until the day of expiry. At this point your account will be suspended.
Following the next 7 days your account will be entirely removed from our servers.
Please ensure you always keep your email address up to date with us, otherwise you will not receive the renewal reminder.
The Site Builder purchase is a annual fee, of course you are not forced to renew the service if you do not wish to do so. We will send out your renewal email prior to expiry of your services.
Your service will not auto-renew upon its due date, if you do not wish to renew, simply select the cancel option within the renewal email to stop further renewal reminders.
You will not lose time by renewing early, and so you may also select the renew now option to renew via a different card.
If you later choose to renew your account after it has expired, then the renewal will start from the date that renewal was actually due, not the date of renewal.
It is advised to renew your services prior to the day that your service expires, otherwise if for some reason you do not renew on that day then your service will be deleted the next day!
If you later decide that you wish to purchase the Site Builder again, then there is no way to import your current site back into the Site Builder.
Please ensure you always keep your email address up to date with us, otherwise you will not receive renewal reminders.
Domain control login
The old Domain Control Panel or DCP name now refers to the domain tools inside the Client Area. Choose the required domain to review its status, nameservers, contacts, DNS, forwarding, builder and optional services.
Use the UKC billing site and choose the customer login route.
Use the email address associated with the domain’s customer record.
Open the Domains section and find the exact registration.
Select the domain and choose the tool required for the task.
Review the registration state, due date and renewal information shown for the service.
Choose UKC or external nameservers and manage records when UKC parking DNS is authoritative.
Build a Domain Website, redirect visitors or connect the domain to another service.
Manage included email forwarding and any Custom Domain Email mailbox attached to the parked domain.
The domain may have been ordered under another customer account or an older email address.
Use the Client Area password-reset route and check the inbox associated with the account.
Search for the full name and extension, especially when several similar registrations exist.
Open a ticket from the account and include the domain name, but never send a password.
No. Current domain management begins in the UKC Client Area under My Domains.
The domain may use another provider’s nameservers. DNS records must be managed by the active authoritative provider.
Domain and hosting services have different controls. Open the hosting service to reach Plesk.
No. UKC support does not need your password. Use the official reset process if you cannot sign in.
Manage a UKC domain
If the registration is missing, open a ticket from the customer account.