
Our technical and customer support services are designed to provide the fastest possible solutions to your enquiry. We use multiple methods to ensure we offer a support service that is entirely tailored specifically for your needs.
We provide an extensive knowledgebase assisting clients with 1,000+ common questions and answers which include step by step guides and video tutorials. Our knowledgebase is expanding on a daily basis.
You can even chat directly to our Level One support team with Live Support until 10pm everyday. Whatever your support requirement, you can be confident that we have a method that precisely suits your requirements.
We provide an extensive knowledgebase assisting clients with 1,000+ common questions and answers which include walkthroughs, step by step guides and video tutorials. Search our knowledge base for instant support.
Our Level One support staff offer Live Chat support until 10pm every evening to answer your questions and provide Level One assistance. Have your question, order number or domain name ready./
If you have a complex question or need an individual response, log a Helpdesk Ticket and have your question dealt with by our Level One, Two and Three support staff. Your ticket will be placed on the radar of every staff member ensuring a prompt and effective response. Provide as much detail as possible when logging a new ticket.
Check the current status of our network, servers and datacentres.