Technical Support Centre

Our technical and customer support services are designed to provide the fastest possible solutions to your enquiry. We use multiple methods to ensure we offer a support service that is entirely tailored specifically for your needs.

We provide an extensive knowledgebase assisting clients with 1,000+ common questions and answers which include step by step guides and video tutorials. Our knowledgebase is expanding on a daily basis.

You can even chat directly to our Level One support team with Live Support until 10pm everyday. Whatever your support requirement, you can be confident that we have a method that precisely suits your requirements.

Step 1 - Find answers fast in our General Support Topics

Our support topics can provide instant assistance, especially if you know what you are looking for.

Step 2 - Over 1,000 common questions and answers

We provide an extensive knowledgebase assisting clients with 1,000+ common questions and answers which include walkthroughs, step by step guides and video tutorials. Search our knowledge base for instant support.

Step 3 - Ask our Level One staff a question directly

Our Level One support staff offer Live Chat support until 10pm every evening to answer your questions and provide Level One assistance. Have your question, order number or domain name ready./

Step 4 - Get the attention of all teams with a Helpdesk Ticket

If you have a complex question or need an individual response, log a Helpdesk Ticket and have your question dealt with by our Level One, Two and Three support staff. Your ticket will be placed on the radar of every staff member ensuring a prompt and effective response. Provide as much detail as possible when logging a new ticket.

Service Status

Check the current status of our network, servers and datacentres.