UKC Help and Getting Started
How can we help you get online?
New to domains, websites or hosting? We will help you choose a sensible starting point. Already a customer? Search our practical guides or contact the helpdesk about your account.
New to UKC?
Choose the right way to get online
You do not need to understand the technical details first. Start with what you want to achieve and we will show you the most suitable route.
I need a domain name
Search for your name, compare extensions and see the useful tools included with each UKC domain.
I need a website
Compare the Domain Website Builder, SiteJet with hosting and UKC’s professional web-design service.
I am not sure what I need
Tell us what you want to put online. We can explain the options without expecting you to know the terminology.
Already using UKC?
Find help with your service
Choose the area that best describes what you are using or trying to fix. The guides use plain language and current UKC settings.
Email setup and problems
Set up a mailbox, find secure ports or troubleshoot sending and receiving.
Domains and DNS
Start using a domain, change DNS records or send visitors elsewhere.
Web hosting and Plesk
Sign in to Plesk, check a service problem or understand your hosting.
Website builders
Choose Domain Website Builder, SiteJet or a fuller website route.
SSL and security
Check a certificate, understand a warning or protect your UKC account.
Account and contact
Sign in to the Client Area, recover access or contact the right team.
Common customer tasks
Popular help guides
These guides answer some of the questions customers most often need to solve quickly.
EmailSet up email in Microsoft OutlookCurrent desktop setup steps
EmailUse a Custom Domain Email mailboxPlans, setup and webmail
DomainsUnderstand domain costsRegistration and renewal charges
DomainsWhat happens when a .UK domain expires?Renewal and recovery stages
SecurityUnderstand domain privacyWhat information is public
Instant self-service
Solve common problems now
Start with a focused guide for the problems customers most often need to resolve quickly. Each guide explains the safest checks, what to do next and when to contact UKC.
AccountCannot log in or receive a 2FA codeRecover access safely
HostingWebsite down or showing an errorIdentify DNS, hosting and application faults
DomainsRenew a domain or understand expiryPayment, interruption and recovery stages
SecurityFix an SSL or browser warningFind the certificate and routing problem
HostingCancel hosting without losing DNS or dataMove services and back up before termination
Choose the fastest route
Guide or helpdesk ticket?
Use a guide for a standard task
Email settings, DNS changes, Plesk login and website-builder guidance can normally be followed immediately.
Open a ticket for account-specific help
Use the helpdesk for billing, service status, access recovery or anything that needs the team to inspect your account.
Still need help?
Tell the helpdesk what you were trying to do, what happened and the approximate time. Include the exact error text when it is safe to do so, but never send a password.