My server / web site / email is not working, I think the server is down

If you suspect your server is down affecting all services such as your website and email please check below before you log a support ticket.

All server outages (planned and unplanned) are detailed and updated at our Service Status page below:

If you are experiencing a problem that does not appear to be details on the Service Status page then you must submit a ticket to the Help Desk for further enquiry.

If the problem is serious and does concern a server outage (or your servier is down for an unknown reason) then you can rest assured that our engineers are working on the problem before you noticed the loss of service.

Plannned outages are usually at weekends during the early hours to ensure minimal prime time loss of operations.