UKC It is quite possible that you bought your domain name from another agent and then changed your domain nameservers to point your domain name to your hosting webspace with UK-Cheapest. In this case the domain name renewals will still be billed by the company that you registered your domain name with initially, and they will retain control of your domain.
If you transferred your domain name to us, then we will be able to update your domain directly, and will invoice renewals directly to you.
When a Subdomain is created the DNS that will make the subdomain work need to be recognised globally. This is called DNS propagation.
Please allow upto 72 hours for this to take place.
The Linux Test Page or ‘forbidden’ error message is given when there is no index.html or index.htm file present in a directory.
Make sure that you upload your index file correctly. As soon as you upload your index.htm or index.html file the The Linux Test Page or Forbidden error message will no longer show
Your eSupport problem ticket will be closed if we have not received a response from you for at least 72 hours.
You may re-open the ticket if you still require assistance.
Domain cancellation and refunds
When a domain order completes, the name is registered at the relevant registry for the selected term. It cannot be returned like a physical product merely because it is no longer needed. If the order is wrong or appears duplicated, contact UKC immediately so its exact status can be checked.
A domain is a time-limited registration entered into a registry, not a reusable product kept on a shelf. Once the registry accepts the order, UKC cannot simply put the same registration back for sale or guarantee that the registry will reverse it. This is why domain charges are treated differently from eligible hosting subscription charges.
The domain remains yours for its paid term. You can leave it parked and avoid publishing personal or unfinished content.
Redirect visitors or email to another address while the registration remains active.
If another registrar or eligible holder should manage it, follow the extension’s transfer and registrant-change rules.
Disable automatic renewal where appropriate and understand that website and email service will stop and the name may later become available to others.
Sign in to the Client Area and select the domain you no longer intend to renew.
Change the available automatic-renewal or cancellation setting before the next invoice or collection date.
Move any website, email or verification service that depends on the domain before allowing it to expire.
Review the service and invoice status in the account and retain any confirmation for your records.
A registered name cannot normally be renamed. Contact Support immediately to check the order status, then register the correct available name if required.
Open a ticket with the invoice or transaction references so UKC can distinguish a duplicate payment from two separate successful registrations or renewals.
Domain registration fees are separate. Read the current Refunds and Cancellations page for the service involved.
Unsure what completed?
Include the invoice number, but do not send account passwords or payment card details.