UKC, Author at UK-Cheapest.co.uk

How to Log In to Roundcube Webmail

August 14, 2026May 1, 2015

Roundcube webmail login

Open the webmail address for your mailbox service and sign in with the full email address and mailbox password

Custom Domain Email on the UKC parking service uses webmail.ukc.uk. A shared-hosting mailbox can use the webmail address for its assigned server, such as webmail.ukc10.uk, or a secured webmail prefix on the domain. Your Client Area password is not the mailbox password.

Open webmail.ukc.uk Choose your service

USERNAMEFull email addressFor example you@yourdomain.uk

PASSWORDMailbox passwordNot the Client Area password

SECURITYCheck HTTPSAvoid certificate warnings

Which Roundcube address should you use?

Mailbox service	Webmail address	Where to confirm it
Custom Domain Email for a parked domain	webmail.ukc.uk	Domain tools and mailbox setup information
Shared hosting mailbox	Assigned server webmail, such as webmail.ukc10.uk	Hosting welcome email or Plesk
webmail.yourdomain	Can work for hosted mail	Use only when DNS and SSL cover the webmail hostname

How do you sign in?

1
Open the correct HTTPS address
Check the spelling and certificate before entering credentials.
2
Enter the full email address
Use the complete mailbox address, including the domain.
3
Enter the mailbox password
Use the password set for this mailbox in Domain Tools or Plesk.
4
Sign out on shared devices
Close the session and do not let the browser save the password on a public computer.

Why does Roundcube reject the login?

Wrong webmail service

A parked mailbox and shared-hosting mailbox can have different servers. Confirm which product owns the address.

Wrong username

Use the full email address, not only the part before @ and not the Plesk username.

Wrong mailbox password

Reset the individual mailbox password in its control panel. This does not need to change your UKC account password.

Browser or account issue

Try a private window, then send support the mailbox address, service and exact error without the password.

Can you also use Outlook, Apple Mail or a phone?

Yes. Use secure IMAP 993 with SSL/TLS for incoming mail and SMTP 587 with STARTTLS and authentication for outgoing mail. Shared hosting customers should use the assigned server hostname to avoid certificate mismatch errors. Custom Domain Email uses mail.ukc.uk.

Roundcube questions

Is Roundcube my email account?

Roundcube is the browser interface for a mailbox. The same mailbox can also connect to an email app.

Why do I see a certificate warning?

You may be using a hostname not covered by the certificate. Stop and use webmail.ukc.uk for parked mail or the assigned server webmail hostname for shared hosting.

Does email forwarding have a Roundcube login?

No. Forwarding sends messages to another inbox and does not create a stored mailbox unless a mailbox product is also active.

Can support tell me my password?

No. Passwords are not recoverable in plain text. Reset the mailbox password instead.

Parked-domain mailbox

Use webmail.ukc.uk with your full email address

For shared hosting, confirm the assigned server first.

Open Roundcube Webmail Ask UKC Support

MICROLITE12 Plesk 12 Upgrade

May 8, 2015May 1, 2015

MICROLITE12.COM – Upgrades

As part of our service to you, we strive to provide you with the very latest services, performance and security for your web sites. Our new upgrade schedule will completely replace your hardware and software to the very best available.

“During the period 9th thru 15th May the server hardware and plesk panel will be completely upgraded to the very latest specifications available.”

HARDWARE: The new hardware will improve the performance and reliability of the server. Response times and security will be greatly increased. The server will also be migrated to our new UK datacenter. The old IP address was 109.75.164.108. The new IP address will be announced shortly.

SOFTWARE: The core OS of the new server will be of the latest stable version. PHP, MySQL and all other features will be of the latest production versions.

PANEL: The Plesk Panel will be upgrade to Plesk 12, the current latest version of Plesk. This will provide the very latest features, functionality and security for your accounts.

ENHANCED SECURITY: The new Security Core combines ModSecurity, CSF, Malware Detect and Fail2Ban with Outbound Antispam and ServerShield™ tools and many features that protect against malicious attacks and site vulnerabilities.

WEBMAIL: AtMail is now replaced with the awesome RoundCube. Your username is in the format name@yourdomain.co.uk. Your passwords are unchanged. If you do have a problem with your mail password simply change it or request support to change it for you.

COST: These are no-cost upgrades, there will be no additional charges to your account.

DOCUMENTATION: Take a look at our Step-by-step Video Tutorials or review the Official User Guide

Notice: Please refrain from making significant changes to your web site during this period. The migration of the data will take many hours. We request that you put off any changes until the upgrade is complete to avoid an inconsistent transfer of your site data.

Plesk 12 Tutorials: Use Current Plesk Obsidian Help

August 14, 2026April 28, 2015

Current Plesk help

Plesk 12 is obsolete: UKC shared hosting now uses Plesk Obsidian 18

The old Plesk 12 video interface no longer matches current UKC hosting. Use the current steps and official Plesk Obsidian documentation below. Some underlying tasks are similar, but button names, security features and website-building tools have changed.

Open My Hosting Choose a current task

OLD VERSIONPlesk 12Kept for historical searches

CURRENT UKCObsidian 18Runs on Ubuntu 24

WEBSITE BUILDERSitejetIncluded with shared hosting

Where can you find current help for common Plesk tasks?

Sign in to Plesk

Open the hosting service in the UKC Client Area and use its Plesk login, which takes you to the assigned server.

Build a website

Open Websites & Domains and choose Sitejet Builder, WordPress or File Manager for the correct domain.

Create email

Use Mail to create a mailbox, then connect with the assigned server hostname and secure IMAP and SMTP settings.

Manage files and FTP

Use File Manager or the FTP credentials shown under Web Hosting Access.

Enable SSL

Use the SSL/TLS controls and Let’s Encrypt option shown for the domain, then test HTTPS.

Back up and restore

Use Backup Manager for account backups. UKC also takes daily server-side backups and can handle restore requests.

What does current UKC Plesk hosting include?

Sitejet Builder

A capable drag-and-drop website builder included with every shared hosting plan.

WordPress Toolkit

Install and manage WordPress with central security and maintenance controls.

Imunify protection

Server security and malware protection operate alongside account-level good practice.

Application installer

Use the Plesk application tools for supported one-click software installs.

What if you still use an old Plesk website builder?

Some long-standing customers may still have a legacy Web Presence Builder site. Keep it running while you plan the move, but consider rebuilding in Sitejet because it is the current, more capable builder included with UKC shared hosting.

Plesk questions

Can I still watch the old videos?

You can use them only for broad historical context. Do not copy settings or navigation paths into current Plesk.

Which Plesk version does UKC use?

UKC shared hosting uses Plesk Obsidian 18 on Ubuntu 24 across the ukc10.uk to ukc13.uk servers.

Where is the official documentation?

Use the Plesk Obsidian Customer’s Guide and the task-specific UKC support articles.

Can support do the task for me?

Support can guide account-specific work and investigate errors. Include the domain, assigned server and the step that failed, but never a password.

Use the current control panel

Open your assigned Plesk Obsidian server from the Client Area

If a guide does not match what you see, send support a screenshot without credentials.

Open My Hosting Ask UKC Support

How to: Create an email signature in RoundCube

April 27, 2015

An e-mail signature is a block of text that is appended to the end of an e-mail message you send. Generally, a signature is used to provide the recipient with your name, e-mail address, business contact information, or Web site URL.

Login to your RoundCube webmail service
Click on the “Settings” cog in the top-right of the panel
Locate your email “identity” from the list
Click on the “identity” and clck on the “Signatures” tab. If you wish to use HTML formatting in your signature, select the “HTML Signature” checkbox.
Enter your desired customised signature in the “signature” box and press “Save”.

WordPress Version 4.1.2 – Urgent Upgrade

April 22, 2015

On April 21, 2015, WordPress 4.1.2 was released to the public. This is a security update for all previous WordPress versions.

This is a critical security release for all previous versions and we strongly encourage you to update your sites immediately.

WordPress versions 4.1.1 and earlier are affected by a critical cross-site scripting vulnerability, which could enable anonymous users to compromise a site.

Also fixed are three other security issues:

In WordPress 4.1 and higher, files with invalid or unsafe names could be uploaded.
In WordPress 3.9 and higher, a very limited cross-site scripting vulnerability could be used as part of a social engineering attack.
Some plugins were vulnerable to an SQL injection vulnerability.

A number of plugins also released security fixes yesterday. Keep everything updated to stay secure. If you’re a plugin author, please read this post to confirm that your plugin is not affected by the same issue.

If you are unable/uncomfortable upgrading your WordPress site then let our experts do all the work for you. Order a WordPress Maintenance service today.