UKC

I receive an error message on trying to Publish using Sitebuilder

If you are receiving an error message when you try to publish from your Site Builder account, then it may be that you have updated your Hosting password since your Site Builder was set up.
If you have done this, then you will either need to either,
a) notify us of the new password, so that we can update the ftp details held within your site builder account, or,
b) change your hosting password back and then publish your site.
If your updates are urgent, then we suggest that you choose option “b” above.

My server / web site / email is not working, I think the server is down

If you suspect your server is down affecting all services such as your website and email please check below before you log a support ticket.
All server outages (planned and unplanned) are detailed and updated at our Service Status page below:
http://www.uk-cheapest.co.uk/servicestatus.php
If you are experiencing a problem that does not appear to be details on the Service Status page then you must submit a ticket to the Help Desk for further enquiry.
If the problem is serious and does concern a server outage (or your servier is down for an unknown reason) then you can rest assured that our engineers are working on the problem before you noticed the loss of service.
Plannned outages are usually at weekends during the early hours to ensure minimal prime time loss of operations.

Site, Data and mySQL Database Backup

UK-Cheapest Web Hosting regularly makes backup copies of information stored on its servers for disaster recovery purposes.

Nevertheless, availability of backups is not guaranteed and we will not be responsible for loss of customer data.

Customers are advised to make regular backups of the information they store on our servers. Our Control Panel provides tools that facilitate full data backup and restoration.

It is important to make regular backups of your web site hosting account from using your Hosting Control Panel Backup facility. It is also possible to backup your database separately by using the Database Administration Tool under the mySQL section of your hosting control panel.

Vistit the page below for more information on how to backup/restore your hosting account or MySQL database:

https://www.uk-cheapest.co.uk/help.php

Can I create my own nameservers for my domain? (Glue Records)

You can create your own nameservers based on your domain name if you wish.
For example if your domain was,
mydomainname.co.uk
Then you can create
ns.mydomainname.co.uk
ns2.mydomainname.co.uk
You will also have to ensure that you have correctly appointed each nameserver its own unique IP Address (eg. 123.123.123.123).
If the nameserver is not set up correctly by you on your server, then when you request a nameserver update, then the registry will reject your update and leave your nameserver settings as they are currently.