UKC

My server / web site / email is not working, I think the server is down

If you suspect your server is down affecting all services such as your website and email please check below before you log a support ticket.
All server outages (planned and unplanned) are detailed and updated at our Service Status page below:
http://www.uk-cheapest.co.uk/servicestatus.php
If you are experiencing a problem that does not appear to be details on the Service Status page then you must submit a ticket to the Help Desk for further enquiry.
If the problem is serious and does concern a server outage (or your servier is down for an unknown reason) then you can rest assured that our engineers are working on the problem before you noticed the loss of service.
Plannned outages are usually at weekends during the early hours to ensure minimal prime time loss of operations.

Site, Data and mySQL Database Backup

UK-Cheapest Web Hosting regularly makes backup copies of information stored on its servers for disaster recovery purposes.

Nevertheless, availability of backups is not guaranteed and we will not be responsible for loss of customer data.

Customers are advised to make regular backups of the information they store on our servers. Our Control Panel provides tools that facilitate full data backup and restoration.

It is important to make regular backups of your web site hosting account from using your Hosting Control Panel Backup facility. It is also possible to backup your database separately by using the Database Administration Tool under the mySQL section of your hosting control panel.

Vistit the page below for more information on how to backup/restore your hosting account or MySQL database:

https://www.uk-cheapest.co.uk/help.php

Can I create my own nameservers for my domain? (Glue Records)

You can create your own nameservers based on your domain name if you wish.
For example if your domain was,
mydomainname.co.uk
Then you can create
ns.mydomainname.co.uk
ns2.mydomainname.co.uk
You will also have to ensure that you have correctly appointed each nameserver its own unique IP Address (eg. 123.123.123.123).
If the nameserver is not set up correctly by you on your server, then when you request a nameserver update, then the registry will reject your update and leave your nameserver settings as they are currently.

I am having trouble uploading Images to my Site Builder

If you are having trouble uploading images to your Site Builder account, please ensure that the image you are uploading does not contain any spaces in its name and is in lowercase lettering, for example,

Bad image name.Jpg

goodimagename.jpg

Also the problem could be that your images are too large and have not been resized.

Nowadays, many people upload photos from their digital cameras. As these photos get larger in size, they also become heavier and heavier in file size. Some of these images can even be many megabytes in size.

Many new webmasters are not aware that these large images take quite a long time to download when they are placed on a website. It is a common mistake to simply upload these large files and then use your local web design tool to re-size an image to size it. Even though the image displays smaller, it does not change the file size of the source image.

Here is an example:

Link 1 (Loading Slow) – This is what it looks like when a large image is resized with HTML.

Link 2 (Loading Properly) – And this is what it looks like when the image is resized before being uploaded.

To fix this, you will need to resize your images in a graphics editor (ie. Photoshop Elements, MS Paint, Gimp) before you upload the image.

Here are some links to popular image editing software:

Download 1 – PIXresizer is a photo resizing program to easily create web and e-mail friendly versions of your images with reduced file sizes

Download 2 – GIMP is a free image manipulation tool that is little tougher to use, but has almost the same feature set as Photoshop