UKC

Can “Expired” domain names be transferred?

DomainNameRegistrationWhy Expired non-UK Domains cannot be transferred

1. Expired domains cannot be transferred.

Once a domain has expired, its status changes from “Active” to “Registrar-Hold”. However, in order to initiate a transfer registrar request, the domain status must be “Active”.

So, in order to transfer a domain to another registrar, you must contact your registrar and have your domain status reinstated back to “Active”. As mentioned earlier, any action that alters the domain registration requires an extension to the expiration date. So, this status change will require a domain renewal.

2. I’ve renewed my domain and it is “Active” again. Can I transfer now?

No, not yet! Transferring a domain that has just been recently renewed may result in the loss of the renewal term.

Once the domain has expired, the registry automatically renews the domain for one year. This renewal is only temporary, but the registrar is charged an automatic-renewal fee and the status of the domain is changed to “Registrar-Hold”. This is the first renewal grace period. If a domain renewal request is received during this period, the 1-year extension becomes official and the domain status reverts back to “Active”.

But if the domain owner proceeds with a transfer registrar request within 45-days of domain expiration/renewal, it will trigger the removal of the renewed year.

Suppose a domain name, currently with Registrar A, expires on Jan 1, 2010.

1) On Jan 3, 2010 (after the domain has been expired) you renew the domain with Registrar A. This will extend the expiry date to Jan 1, 2011.

2) On Jan 5, 2010 if you transfer the domain to Registrar B, this will happen:

The transfer will add one year to the domain term (expiry date will be Jan 1, 2012)
But because transfer was initiated within 45 days of renewal, the extension will be removed. The domain expiry date will be reset to Jan 1, 2011.

No refunds will be provided and the “lost” term will not be re-added.

Thus, to prevent the potential loss of renewal term and payment, most registrars will deny transfer-away requests within the first 45-60 days of domain renewal.

3. Can’t I just let my domain expire and renew it with another registrar?

Yes, but there will be a long waiting period.

When a domain expires, it is not immediately deleted (as mentioned in above point). If domain is not renewed within the “Registrar-Hold” grace period, the registrar will return the domain name back to the registry as “pending delete” to receive a refund of the automatic-extension fee. At this point, the registry places the domain in a secondary grace period known as the Redemption Period. You are no longer the legitimate owner of the domain. If you want to renew the domain with another registrar, you will either have to reinstate your ownership status (ie. redeem the domain, which usually involves a redemption fee on top of the renewal costs), or wait to re-register the domain as new after the Redemption Period.

After the Redemption Period (a 45-day period for the .com domain), the domain will finally be deleted from the registry. However, deletion is no instantaneous. It can take anywhere from one to seven days for the registration to be removed. In other words, if you want to re-register your .com domain, you will have to wait anywhere from 70 to 80 days before it is available for purchase as a brand new domain from any registrar by any party. Unfortunately, no one knows exactly how long the deletion process will take, not even your old or new registrar.

In conclusion, if you’re planning on transferring your domain to UK Cheapest (or vice versa), make sure you initiate the transfer request early as that will give you and your registrars sufficient time to process the transfer – your transfer request will be rejected once your domain has expired and you will not be able to retry the transfer request until 60-days after renewal.

Web Site Hacked or Broken? No Backup?

rescueDisaster Recovery / Data Restore

Is your site broken? Did you accidentally break your site / delete files / upgrade process failed? You have no backup or backup plan?

Don’t worry, our experts will attempt to fix your site using our Disaster Recovery data sets and professional expertise. We will get your site working – and here’s the best bit.

No fix – No fee. If we cannot get your site working we will refund the fee paid in full.

How to order:

  1. Login to the Client Area
  2. Go to Services > Order New Service
  3. Select category Custom Projects
  4. Order Disaster Recovery service.

Price: £35+VAT

What is your BIC or IBAN Code for International Payments?

icon-billingOur BIC / IBAN Codes for non-UK Payments

If you are sending payments electronically from a non-UK bank, and you are unable to pay using PayPal, then there is an alternative.

You will need our BIC and IBAN codes.

Bank: Lloyds Bank PLC
Account Name: COLCATWEB LTD
Bank Identifier Code (BIC): LOYDGB21251
International Bank Account Number (IBAN): GB36LOYD30983129030368

If you have any problems do not hesitate to contact us.

Can I change the billing address on a due invoice?

icon-billingHow to change your billing address

If you would like to change the billing address globally for all due invoices you can do so by editing your account details by going to Hello, Customer! -> Edit Account Details.

If you would like to change the billing address on a single invoice so that another party can pay for the invoice, the other party will need to register an account with us by following the link below:

https://www.uk-cheapest.co.uk/clients/register.php

We would then need to move services related to the invoice to the new account so that the other party’s billing address will be applied to the invoice.

If you have any questions, please contact our HelpDesk team.

How to add us to your Safe Senders List

emailHow to add UKC to your Safe Senders

Help ensure that your UK-Cheapest.co.uk emails are always delivered to your inbox. Log in to your email now and follow the steps below to add UK-Cheapest.co.uk to your address book, contacts or “Safe Senders” list.

Gmail

New Subscribers:

Please add our “from” address (for example: esupport@uk-cheapest.co.uk and autobot@uk-cheapest.co.uk) to your Gmail contacts list. Remember that you may receive messages from several UK-Cheapest.co.uk addresses, including esupport@uk-cheapest.co.uk. To add us to your contact list:

  1. Click “Contacts” along the left side of any Gmail page.
  2. Click “Add Contact”.
  3. Copy and paste our “From” address, “esupport@uk-cheapest.co.uk”, into the primary email address dialog box.
  4. Click “Save”.

Existing Subscribers

How to check if our email and/or email and/or newsletter is in the “Spam” folder:

  1. Click “Spam” along the left side of any Gmail page.
  2. If you see any UK-Cheapest.co.uk email listed among the messages in this folder, check the box next to our email.
  3. Click the “Not Spam” button along the top.

Windows Live Hotmail

New Subscribers

Please add our “from” address (for example: esupport@uk-cheapest.co.uk and autobot@uk-cheapest.co.uk) to your Safe Senders list. Remember that you may receive messages fr and autobot@uk-cheapest.co.ukom several UK-Cheapest.co.uk addresses, including esupport@uk-cheapest.co.uk. To add us to your Safe Senders list:

  1. Open your mailbox and click “Options” (upper right hand corner).
  2. Click the “Junk Email Protection” link (top of page).
  3. Select the “Safe List” link (second from bottom).
  4. Copy and paste “esupport@uk-cheapest.co.uk” into the dialog box titled “Type an address or domain”.
  5. Click the “Add” button next to the dialog box.

Existing Subscribers

If our email and/or newsletter is in your “Junk Email Folder”, open the email and click the “Not Junk” button. Next, check to see if our email address is in your “Blocked Senders” list. If you see “esupport@uk-cheapest.co.uk” on this list, select it and click the “Remove” button. Finally, if you have not done so, add our “from” address (for example: esupport@uk-cheapest.co.uk) to your Safe Senders list as described above.

AOL

New Subscribers

Please add our “from” address (for example: esupport@uk-cheapest.co.uk and autobot@uk-cheapest.co.uk) to your Safe Senders list. Remember that you may receive messages from several UK-Cheapest.co.uk addresses, including esupport@uk-cheapest.co.uk. To add us to your Safe Senders list:

  1. Click “Mail Menu” and select “Address Book”.
  2. Wait for the “Address Book” window to pop up and then click the “Add” button.
  3. Wait for the “Address Card for New Contact” window to load.
  4. Paste “esupport@uk-cheapest.co.uk”, into the “Other Email” field.
  5. Make our “from” address the “Primary Email” address by checking the associated check box.
  6. Click the “Save” button.

Existing Subscribers

If our email and/or newsletter is in your AOL Spam Folder, please open the email and then click the “This Is Not Spam” button. Next, please add “esupport@uk-cheapest.co.uk”, to your address book as described above.

Yahoo!

New Subscribers

You will need to set up a filter to redirect our emails and/or newsletters into your inbox:

  1. Open your mailbox and click on “Mail Options” (upper right hand corner).
  2. Select Filters.
  3. Click the “Add” link on the filters page.
  4. Update the “From Header” rule with the following two pieces of information: “contains” and “@UK-Cheapest.co.uk”.
  5. Click the “Choose Folder” pull-down menu and select “Inbox”. Pick the “Add Filter” button.

Existing Subscribers

If our emails and/or newsletters are ending up in your Yahoo! “Bulk Folder”, please open the issue and click the “Not Spam” button. Next, check to see if the address the email or newsletter was sent from is in your “Blocked Addresses” list. If you see “esupport@uk-cheapest.co.uk” on this list, select it and click the “Remove Block” button. Finally, please set up a filter as outlined above.

Microsoft Outlook

Please add our “from” address (for example: esupport@uk-cheapest.co.uk) to your Safe Senders list. Remember that you may receive messages from several UK-Cheapest.co.uk addresses, including esupport@uk-cheapest.co.uk and autobot@uk-cheapest.co.uk. To add us to your Safe Senders list:

  1. On the “Tools” menu, click “Options”.
  2. On the “Preferences” tab, click “Junk Email”.
  3. On the “Safe Senders” tab, click “Add”.
  4. In the “Add Address” field, enter “esupport@uk-cheapest.co.uk”.
  5. Click “OK”.