Trading Terms and Conditions

Trading Terms and Conditions

tradingtermsandconditionsUse of UK-Cheapest.co.uk Services constitutes acceptance and agreement to UK-Cheapest.co.uk’s AUP (Acceptable Use Policy) as well as UK-Cheapest.co.uk’s TOS (Terms of Service).

UKC (“The Company”) agrees to furnish services to the Subscriber, subject to the following AUP (Acceptable Use Policy). UK-Cheapest.co.uk’s Acceptable Use Policy (“AUP”) is provided to give our customers and users a clear understanding of what UK-Cheapest.co.uk expects of them while using the service. All users of UK-Cheapest.co.uk’s Internet services: those who access some of our Services but do not have accounts, as well as those who pay a service fee to subscribe to the Services, must comply with this AUP and our TOS (Terms of Service).

We support the uncensored flow of information and ideas over the Internet and do not actively monitor subscriber activity under normal circumstances. Similarly, we do not exercise editorial control over the content of any web site, e-mail transmission, newsgroups, or other material created or accessible over or through the services, except for certain proprietary Web sites. However, in accordance with our TOS (Terms of Service), we may remove any materials that, in our sole discretion, may be illegal, may subject us to liability, or which may violate this AUP. UK-Cheapest.co.uk may cooperate with legal authorities and/or third parties in the investigation of any suspected or alleged crime or civil wrongdoing. Your violation of this AUP may result in the suspension or immediate termination of either your UK-Cheapest.co.uk account or other actions as detailed in Section 3 WITHOUT PRIOR NOTICE.

Terms and Conditions of UK Domain Name Registration

By registering a domain names ending in .uk (with some very limited exceptions), you enter into a contract of registration with Nominet UK. The contract includes conditions limiting liability and relating to the use of your personal information. This contract is just for the domain name and separate to other service arrangements.

Acceptable Use Policy (AUP)

This document is intended to provide a basic understand of UK-Cheapest.co.uk’s Acceptable Use Policy. The following are guidelines for the establishment and enforcement of UK-Cheapest.co.uk’s AUP:

1. Ensure reliable service to our customers
2. Ensure security and privacy of our systems and network, as well as the networks and systems of others
3. Comply with existing laws
4. Maintain our reputation as a responsible service provider
5. Encourage responsible use of the Internet and discourage activities which reduce the usability and value of Internet services
6. Preserve the value of Internet resources as a conduit for free expression and exchange of information
7. Preserve the privacy and security of individual users

UK-Cheapest.co.uk intends to provide its customers access to everything the Internet has to offer. While UK-Cheapest.co.uk is firmly committed to the principles of free speech, certain activities that may be damaging to the resources of both UK-Cheapest.co.uk and the Internet and cannot be permitted under the guise of free speech. The resources of UK-Cheapest.co.uk and the Internet are limited, and abuse of these resources by one user has a negative impact on the entire community.

We do not routinely monitor the activity of accounts except for measurements of system utilisation and the preparation of billing records. However, in our efforts to promote good citizenship within the Internet community, we will respond appropriately if we become aware of inappropriate use of our service.

You may not use your dedicated rack or virtual site to publish material, which UK-Cheapest.co.uk determines, at its sole discretion, to be unlawful, indecent or objectionable. For purposes of this policy, “material” refers to all forms of communications including narrative descriptions, graphics (including photographs, illustrations, images, drawings, logos), executable programs, video recordings, and audio recordings.

If a UK-Cheapest.co.uk account is used to violate the Acceptable Use Policy or our TOS, we reserve the right to terminate your service without notice. We prefer to advise customers of inappropriate behaviour and any necessary corrective action, however, flagrant violations of the Acceptable Use Policy will result in immediate termination of service. Our failure to enforce this policy, for whatever reason, shall not be construed as a waiver of our right to do so at any time.

As a member of our network community, you must use your Internet access responsibly. If you have any questions regarding this policy, please contact us at our HelpDesk.

Violations of this AUP

The following constitute violations of this AUP:

1. Illegal use: UK-Cheapest.co.uk’s services may not be used for illegal purposes, or in support of illegal activities. UK-Cheapest.co.uk reserves the right to cooperate with legal authorities and/or injured third parties in the investigation of any suspected crime or civil wrongdoing.

2. Harm to minors: Use of UK-Cheapest.co.uk services to harm, or attempt to harm, minors in any way, including, but not limited to child pornography.

3. Threats: Use of the UK-Cheapest.co.uk services to transmit any material (by e-mail, uploading, posting or otherwise) that threatens or encourages bodily harm or destruction of property.

4. Harassment: Use of the UK-Cheapest.co.uk services to transmit any material (by e-mail, uploading, posting or otherwise) that harasses another.

5. Fraudulent activity: Use of UK-Cheapest.co.uk services to make fraudulent offers to sell or buy products, items, or services, or to advance any type of financial scam such as “pyramid schemes,” “ponzi schemes,” and “chain letters.”

6. Forgery or impersonation: Adding, removing or modifying identifying network header information in an effort to deceive or mislead is prohibited. Attempting to impersonate any person by using forged headers or other identifying information is prohibited. The use of anonymous remailers or nicknames does not constitute impersonation.

7. Unsolicited commercial e-mail / Unsolicited bulk e-mail (SPAM) Use of the UK-Cheapest.co.uk services to transmit any unsolicited commercial or unsolicited bulk e-mail is expressly prohibited. Violations of this type will result in the immediate termination of the offending UK-Cheapest.co.uk account.

8. E-mail / News Bombing: Malicious intent to impede another person’s use of electronic mail services or news will result in the immediate termination of the offending UK-Cheapest.co.uk account.

9. E-mail / Message Forging: Forging any message header, in part or whole, of any electronic transmission, originating or passing through the UK-Cheapest.co.uk services is in violation of this AUP.

10. Usenet SPAMing: UK-Cheapest.co.uk has a zero tolerance policy for the use of its network for the posting of messages or commercial advertisements, which violate the rules, regulations, FAQ or charter of any newsgroups or mailing list. Commercial messages that are appropriate under the rules of a newsgroup or mailing list or that are solicited by the recipients are permitted.

11. Unauthorised access: Use of the UK-Cheapest.co.uk services to access, or to attempt to access, the accounts of others, or to penetrate, or attempt to penetrate, security measures of UK-Cheapest.co.uk’s or another entity’s computer software or hardware, electronic communications system, or telecommunications system, whether or not the intrusion results in the corruption or loss of data, is expressly prohibited and the offending UK-Cheapest.co.uk account is subject to immediate termination.

12. Copyright or trademark infringement: Use of the UK-Cheapest.co.uk services to transmit any material (by e-mail, uploading, posting or otherwise) that infringes any copyright, trademark, patent, trade secret or other proprietary rights of any third party, including, but not limited to, the unauthorised copying of copyrighted material, the digitisation and distribution of photographs from magazine, books, or other copyrighted sources, and the unauthorised transmittal of copyrighted software.

13. Collection of personal data: Use of the UK-Cheapest.co.uk services to collect, or attempt to collect, personal information about third parties without their knowledge or consent.

14. Network disruptions and unfriendly activity: Use of the UK-Cheapest.co.uk services for any activity which affects the ability of other people or systems to use UK-Cheapest.co.uk Services or the Internet. This includes “denial of service” (DOS) attacks against another network host or individual user. Interference with or disruption of other network users, services or equipment is prohibited. It is the Member’s responsibility to ensure that their network is configured in a secure manner. A Subscriber may not, through action or inaction, allow others to use their network for illegal or inappropriate actions. A Subscriber may not permit their network, through action or inaction, to be configured in such a way that gives a third party the capability to use their network in an illegal or inappropriate manner. Unauthorised entry and/or use of another company and/or individual’s computer system will result in immediate account termination. UK-Cheapest.co.uk will not tolerate any subscriber attempting to access the accounts of others, or penetrate security measures of other systems, whether or not the intrusion results in corruption or loss of data.

15. Fraud: Involves a knowing misrepresentation or misleading statement, writing or activity made with the intent that the person receiving it will act upon it.

16. Infringement of Copyright, Patent, Trademark, Trade Secret, or Intellectual Property Right: Distribution and/or posting of copyrighted or the aforementioned infringements will not be tolerated.

17. Distribution of Viruses: Intentional distributions of software that attempts to and/or causes damage, harassment, or annoyance to persons, data, and/or computer systems are prohibited. Such an offence will result in the immediate termination of the offending account.

18. Inappropriate Use of Software: Use of software or any device that would facilitate a continued connection, i.e. pinging, while using UK-Cheapest.co.uk services could result in suspension service.

19. Third Party Accountability: UK-Cheapest.co.uk subscribers will be held responsible and accountable for any activity by third parties, using their account, that violates guidelines created within the Acceptable Use Policy.

20. Violation Of UK-Cheapest.co.uk Virtual Accounts: It is absolutely forbidden to host pornographic content or IRC servers on Virtual Server Accounts. Virtual Server Accounts found hosting this material will be subject to immediate cancellation without refund.

21. IRC networks: It is absolutely forbidden to host an IRC server that is part of or connected to another IRC network or server. Accounts found to be connecting to or part of these networks will be immediately removed from our network without notice. The account will not be reconnected to the network until such time that you agree to completely remove any and all traces of the IRC server, and agree to let us have access to your account to confirm that the content has been completely removed. Any account guilty of a second violation will result in immediate account termination.

Security – You are responsible for any misuse of your account

Even if the inappropriate activity was committed by a friend, family member, guest or employee. Therefore, you must take steps to ensure that others do not gain unauthorised access to your account. In addition, you may not use your account to breach security of another account or attempt to gain unauthorised access to another network or server.

1. Your password provides access to your account. It is your responsibility to keep your password secure.
2. Sharing your password and account access with unauthorised users is prohibited. You should take care to prevent others from using your account since you will be held responsible for such use.
3. Attempting to obtain another user’s account password is strictly prohibited, and may result in termination of service.
4. You must adopt adequate security measures to prevent or minimise unauthorised use of your account.
5. You may not attempt to circumvent user authentication or security of any host, network or account. This includes, but is not limited to, accessing data not intended for you, logging into or making use of a server or account you are not expressly authorised to access, or probing the security of other networks. Use or distribution of tools designed for compromising security is prohibited. Examples of these tools include, but are not limited to, password guessing programs, cracking tools or network probing tools.
6. You may not attempt to interfere with service to any user, host or network (“denial of service attacks”). This includes, but is not limited to, “flooding” of networks, deliberate attempts to overload a service, and attempts to “crash” a host.
7. Users who violate systems or network security may incur criminal or civil liability. UK-Cheapest.co.uk will cooperate fully with investigations of violations of systems or network security at other sites, including co-operating with law enforcement authorities in the investigation of suspected criminal violations.

Network Performance

UK-Cheapest.co.uk accounts operate on shared resources. Excessive use or abuse of these shared network resources by one customer may have a negative impact on all other customers. Misuse of network resources in a manner which impairs network performance is prohibited by this policy and may result in termination of your account.
You are prohibited from excessive consumption of resources, including CPU time, memory, disk space and session time. You may not use resource-intensive programs which negatively impact other customers or the performances of UK-Cheapest.co.uk systems or networks. UK-Cheapest.co.uk reserves the right to terminate or limit such activities.

Reporting AUP Violations

UK-Cheapest.co.uk requests that anyone who believes that there is a violation of this AUP direct the information to the Abuse Department at our eSupport HelpDesk.
If available, please provide the following information:

1. The IP address used to commit the alleged violation
2. The date and time of the alleged violation, including the time zone or offset from GMT
3. Evidence of the alleged violation

E-mail with full header information provides all of the above, as do system log files. Other situations will require different methods of providing the above information. UK-Cheapest.co.uk may take any one or more of the following actions in response to complaints:

1. Issue written or verbal warnings
2. Suspend the Member’s newsgroup posting privileges
3. Suspend the Member’s account
4. Terminate the Member’s account
5. Bill the Member for administrative costs and/or reactivation charges
6. Bring legal action to enjoin violations and/or to collect damages, if any, cause by violations

Revisions to this AUP

UK-Cheapest.co.uk reserves the right to revise, amend, or modify this AUP, our TOS (Terms of Service) and our other policies and agreements at any time and in any manner. Notice of any revision, amendment, or modification will be posted in accordance with our TOS (Terms of Service).
Terms of Service (TOS)

1. Disclosure to Law Enforcement: The AUP Specifically prohibits the use of our service for illegal activities. Therefore, Subscriber agrees that the Company may disclose any and all subscriber information including assigned IP numbers, account history, account use, etc. to any law enforcement agent who makes a written request without further consent or notification to the Subscriber. In addition UK-Cheapest.co.uk shall have the right to terminate all service set forth in this Agreement.

2. Service Rates: Subscriber acknowledges that the nature of the service furnished and the initial rates and charges have been communicated to Subscriber. Subscriber is aware that the Company may prospectively change the specified rates and charges from time to time. The promotional offer is contingent upon Company achieving and maintaining its cost of service goals including but not limited to rates charged to company by its suppliers.

3. Payment: Establishment of this service is dependent upon receipt by the Company of payment of stated charges. Subsequent payments are due on the anniversary date of the month for that month’s service. All accounts and services provided by UK-Cheapest.co.uk are subject to the current tax rate as imposed by UK Customs and Excise which is currently 17.5%. You agree to supply appropriate payment for the services received from UK-Cheapest.co.uk in advance of the time period during which such services are provided. You agree that until and unless you notify UK-Cheapest.co.uk of your desire to cancel any or all services received, those services will be billed on a recurring basis. The above applies to all accounts and services provided by UK-Cheapest.co.uk.

4. Payments and Fees: Credit cards that are declined for any reason are subject to a £1.00 declination fee. Service will be interrupted on accounts that reach 10 days past due. Service interrupted for non-payment is subject to a £200 reconnect charge. Accounts not paid by due date are subject to a £7.95 late fee. Accounts that are not collectable by UK-Cheapest.co.uk may be turned over to an outside collection agency for collection. If your account is turned over for collection, you agree to pay the company a “Processing and Collection” Fee of not less than £50 nor more than £150. If you desire to cancel your account, please follow the proper procedure to do this as outlined in this TOS.

5. Refund and Disputes: All payments to UK-Cheapest.co.uk are non-refundable. This includes the one time setup fee and subsequent charges regardless of usage. All overcharges or billing disputes must be reported within 60 days of the time the dispute occurred. If you dispute a charge to your credit card issuer that, in UK-Cheapest.co.uk’s sole discretion is a valid charge under the provisions of the TOS and /or AUP, you agree to pay UK-Cheapest.co.uk an “Administrative Fee” of not less than £50 and not more than £150.

6. Failure to Pay: The Company may temporarily deny service or terminate this Agreement upon the failure of Subscriber to pay charges when due. Such termination or denial will not relieve Subscriber of responsibility for the payment of all accrued charges, plus reasonable interest and any collection fees.

7. Account Cancellation: Requests for cancelling hosting and site builder accounts must be made within 30 days. Domain registration are not subject to the refund policy.

8. Acknowledgements: Subscriber acknowledges that the service provided is of such a nature that service can be interrupted for many reasons other than the negligence of the company and that damages resulting from any interruption of service are difficult to ascertain. Therefore, subscriber agrees that the company shall not be liable for any damages arising from such causes beyond the direct and exclusive control of the company. Subscriber further acknowledges that the company’s liability for its own negligence may not in any event exceed an amount equivalent to charges payable by subscriber for services during the period damages occurred. In no event shall the company be liable for any special or consequential damages, loss or injury.

9. Backup Responsibility: UK-Cheapest.co.uk regularly makes backup copies of information stored on its servers for disaster recovery purposes. Nevertheless, availability of backups is not guaranteed and we will not be responsible for loss of customer data. Customers are advised to make regular backups of the information they store on our servers. Our Control Panel provides tools that facilitate full data backup and restoration.

10. Transfer of Domains: New webhosting accounts which involve the transfer of a domain from another provider to UK-Cheapest.co.uk will require a minimum of seven (7) days to be set up and entered into our DNS servers. In some cases, such transfers may take up to sixty (60) days. Due to the unpredictable nature of the transfer process, no guarantees are made regarding the amount of time a specific transfer may take. If the transfer of the domain is done by UK-Cheapest.co.uk on behalf of the account holder a handling fee will be incurred. If the customer cancels service during the transfer period for any reason, all charges are considered earned.

11. Support Boundaries: UK-Cheapest.co.uk provides 24 x 7 email technical support to our subscribers (except for few holidays and short company meetings when we close our centre.) We limit our technical support to our area of expertise. The following is our guidelines when providing support: UK-Cheapest.co.uk provides support related to your server or virtual site physical functioning. UK-Cheapest.co.uk does not offer tech support for application specific issues such as CGI programming, html, application usage or any other such issue. UK-Cheapest.co.uk does not provide technical support for YOUR customers.

12. Domain Name Registration: As a domain name registrar, the company is, upon accepting your application to register or renew a domain name, your sponsor for that application. No domain name registrations shall be deemed effective unless and until we deliver the domain name registration or renewal application you provide us to the appropriate registry administrator, as applicable, and that registry administrator accepts your application and activates your domain name registration or renewal. You will be entitled to a refund only if your registration or renewal is unsuccessful.

13. Domain Name Renewals: You will ensure that you provide accurate contact details for your domain name registration, and that you keep these up to date. Your email address is particularly important as this is where we will send domain renewal information. If you fail to keep your contact details up to date, you may not receive domain name renewal notices and your domain name may not be renewed. UK-Cheapest.co.uk will accept no responsibity for your failure to provide and maintain accurate and up to date contact details, or for any losses incurred as a result of the release or non-renewal of any domain names. UK-Cheapest.co.uk will send domain renewal notices by email to the email address given as the domain owner / registrant with full instructions for payment of renewal fees. You are advised to renew your domain names as early as possible. Failure to renew your domain name in sufficient time will result in the release of your domain name. UK-Cheapest.co.uk can accept no responsibility for the non-receipt of renewal notices nor for any losses incurred as a result of the release or non-renewal of your domain names.You acknowledge and agree that the company does not guarantee that you will be able to register or renew a desired domain name, even if our systems indicate that domain name is available or you are able to complete an order with respect to such name. You also understand that the company cannot know with certainty whether or not the domain name which you are seeking to register is simultaneously being sought by a third party, or whether there are any inaccuracies or errors in the domain name registration or renewal process or related databases, including the various WHOIS or other registry databases. You also acknowledge and agree that the company is not responsible for any inaccuracies or errors in the domain name registration or renewal process. You are solely responsible for making sure that your registration or renewal has been properly processed. You further acknowledge and agree that the company may elect to accept or reject your application for registration or renewal for any reason at its sole discretion, such rejection including, but not limited to, rejection due to a request for registration or renewal of a prohibited domain name. You also acknowledge and agree that the company is not liable or responsible in any way for any errors, omissions or any other actions by any third party including any registry administrator arising out of or related to your application for and registration of, renewal of, or failure to register or renew a particular domain name.

14. Domain Renewal Notifications: Once your domain name has been successfully registered, it will need to be renewed periodically to ensure you retain your registration of it. We will send you renewal notices thirty (30) days and seven (7) days before the renewal date of your registered domain name. These notices will be sent to the email address then registered against your account. We do not automatically renew your domain names, you are required to act on the renewal notices that we send to you. It is your responsibility to ensure your contact details held with us are valid.

Backups – Your Data, Your Responsibility

Unless you purchase a data backup product as an additional cost option, We will make no backups of the data stored on the Server beyond that which is advertised. In the event that You purchase a data backup product We will endeavour to make backups of the data stored on the Server and make them available to You in accordance with the specification of the data backup product. We do not warrant that any data will be backed up correctly, nor that any successful restoration of data will be possible.

Regardless of whether You purchase a data backup product, We shall have no liability for any loss or damage to any data stored on the Server or backup mediums. We recommend that You make a backup of all data on the Server regardless of whether You have purchased a data backup product. We will not be held liable if a backup is not available to You.

Your Data: You are responsible for backing up Your Data. We do not warrant or otherwise guarantee that we will back up Your Data or that data which has been backed up can be retrieved, and will not be responsible for any archiving or backup of Your Data. We are not responsible and will not be held liable if any of Your Data is lost, whether during a service interruption or otherwise.

Unlimited Hosting Plans

Unlimited means that there is no set limit on the disk space or bandwidth that your site uses. The unlimited shared hosting plan is designed for small business use, or personal use. Heavy resources users, in terms of disk space, bandwidth, cpu and memory will be advised to consider suitable upgrade paths to dedicated, VPS or cloud servers. Abusers will be notified, and suspended if required. These plans are not suitable for storage of private files or file sharing or for users attempting to resell or host large numbers of websites.

Resource Usage Limitations

Hosting space is intended for normal use only, and is limited to Web files, active e-mail and content of the hosted Web sites, not for storage (whether of media, e-mails, or other data). Hosting space further may not be used as offsite storage of electronic files, electronic mail or FTP hosts. You are responsible for removing any files, e-mails or
other data which do not meet these requirements, and for adhering to any usage requirements or limits allocated to your account(s). Failure to do so may result in removal and deletion of such materials (including without limitation files and e-mails), and/or in discontinuation of your services or account, which actions we may take in our sole discretion.

Your account may receive automatic suspension if you:

1. Use 25% or more of system resources for longer than 90 seconds. Activities that could cause such problems; these include: CGI scripts, FTP, PHP, HTTP, etc.
2. Run stand-alone, unattended server-side processes at any point in time on the server. This includes any and all daemons, such as IRCD.
3. Run any type of web spider or indexer (including Google Cash / AdSpy) on shared servers.
4. Run any software that interfaces with an IRC (Internet Relay Chat) network.
5. Run any bit torrent application, tracker, or client. You may link to legal torrents off-site, but may not host or store them on our shared servers.
6. Participate in any file-sharing/peer-to-peer activities
7. Run any gaming servers such as counter-strike, half-life, battlefield1942, etc
8. Run cron entries with intervals of less than 15 minutes
9. When using PHP include functions for including a local file, include the local file rather than the URL. Instead of include(“http://yourdomain.com/include.php”) use include(“include.php”)

While our shared services are suitable for the bulk of our customers, there comes a time for some websites when they are better suited for a larger plan, which allows for more dedicated CPU and memory resources. We reserve the right, in our sole discretion, to discontinue service to any customer with a website or other hosted data that takes up more than 10% of the server resources and/or 10% of the server’s CPU. This means that if your website is found to be utilizing more than 10% of the CPU and memory of the service, we reserve the right to take your site offline. If this becomes necessary, you can either upgrade your hosting package, or request a pro-rated refund of the amounts you have paid in advance for the services. Due to the severity of this, and our ability to act quickly to correct these situations to avoid server issues, we will do everything reasonably feasible to provide you with a warning prior to taking your site offline, but we accept no obligation to do so.

All resources are limited: About INODES.

The use of more than 50,000 inodes on any shared account may potentially result in suspension. Accounts found to be exceeding the 50,000 inode limit will automatically be removed from our backup system to avoid overusage. Every file (a webpage, image file, email, etc) on your account uses up 1 inode. Sites that slightly exceed our inode limits are unlikely to be suspended; however, accounts that constantly create and delete large numbers of files on a regular basis, have hundreds of thousands of files, or cause file system damage may be flagged for review and/or suspension. Over time, tens of thousands of messages (or more) build up, eventually pushing the account past our inode limit.

When the service will be available

We will attempt to provide the services 24 hours a day, 7 days a week for as long as you have paid for them. Sometimes, however, for a number of reasons, the services may be unavailable to you. You must recognize and acknowledge that due to the nature of web hosting technology, occasional unavailability of the services cannot be avoided. Sometimes there are equipment malfunctions. At other times we undertake periodic maintenance procedures or repairs. Still other times, there are causes beyond our control like power failures, interruption or failure of telecommunication or digital transmission links, hostile network attacks, network traffic and other occurrences. We have not promised to provide you with uninterrupted service.

Privacy Policy

privacypolicy2We look after your data

1. Introduction

This policy was last updated on 25th May 2018 and explains when, why and how we collect personal information from the people who visit our website, sign up or purchase any of our services or request or contact us in any other manner.

The policy also details the conditions under which we may disclose the information to others and how we keep it secure.

While we encourage clients to read our privacy policy in full, we do have a number of guiding principles we operate our company by:

  • We will never sell your data on.
  • We will never share your data with any third party for their own marketing.
  • We will always keep your personal data secure by using strong encryption, abiding by data protection rules and by implementing good security practice.
  • We will never send you direct email marketing without your consent. Our newsletter requires you to explicitly opt-in and you are free to opt-out at any time using the unsubscribe link contained within the email or through your client area by selecting Communications > Manage E-mail Subscriptions.

If you are ever concerned or have question about how your personal data is collected or used, please contact us at esupport@uk-cheapest.co.uk

You can read our full privacy policy below.

2. About Us

uk-cheapest.co.uk is part of the Colcatweb group which includes COLCATWEB LTD and is registered at the following address:

  • 1st Floor 2 Woodberry Grove,
    Finchley,
    London,
    N12 0DR

Company number: 09382012

This policy (together with our terms of use Terms and Conditions and any other documents referred to on it) sets out the basis on which any personal data we collect from you, or that you provide to us, will be processed by us. Please read the following carefully to understand our views and practices regarding your personal data and how we will treat it.

For the purpose of the Data Protection Act 1998 (the Act) and GDPR (General Data Protection Regulation), the data controller is COLCATWEB LTD, a company registered in England and Wales under company number 09382012 and with our registered office at 1st Floor 2 Woodberry Grove, Finchley, London, N12 0DR.

Our nominated representative for the purpose of the Act is Mr. Colin Newcombe.

3. When do we collect your personal data

We may collect data about you in the following ways:

By filling in forms on any of our websites, this includes information provided at the time of registering to use our websites, subscribing to any of our services, posting material or requesting further services. We may also ask you for information when you enter a competition or promotion sponsored by us or if you report a problem with our site.

  • If you contact us, we may keep a record of that correspondence.
  • We may also ask you to complete surveys that we use for research purposes, although you do not have to respond to them.
  • Details of transactions you carry out through our site and of the fulfilment of your orders.
  • Visiting our sites, including, but not limited to, traffic data, location data and other communication data required for our own security, diagnostic, authentication and billing.

4. What personal data do we collect

If you are simply viewing our website then we will collect the following information within our logs:

  • IP Address (See cookies and IP addresses)

If your signup to use our services then we will collect the following information:

  • Name
  • Address
  • Email Address(s)
  • Telephone number(s)
  • IP address
  • Payment preferences

While not actively collected we may store any other personal information that you may disclose during live chat, tickets or emails. We do not store credit card numbers.

5. Cookies and IP Addresses

We collect IP address information for security (DDoS prevention, anti-hacking and fraud prevention), diagnostics and statistical analysis of traffic used for improvements to the performance and usability of our services, for GDPR purposes we collect this information under legitimate interest.

Cookies

A cookie is a small file saved on your computer that is used to help store preferences and other information that is used by websites you may visit.

We use cookies for the Following:

  • Authentication of users when logging in or out of our services.
  • Analysis of traffic to our website via Google Analytics (see Google Analytics).
  • Tracking of website preferences.
  • Third party services such live chat.

If you register with us or if you continue to use our site, you agree to the use of cookies.

You can block cookies by activating the setting in your browser which allows you to refuse the setting of all or some cookies. However, if you use your browser settings to block all cookies you may not be allowed access to all or parts of our site.

Unless you have adjusted your browser settings so that it will refuse cookies, our system will issue cookies as soon as you visit our site.

6. Where we store and process your personal data

The data that we collect from you is stored in the UK but it may be processed by staff operating outside the EEA (European Economic Area) who work for us or for one of our suppliers. Such staff may be engaged in, among other things, the fulfilment of your order, the processing of your payment details and the provision of support services.

By submitting your personal data, you agree to the processing of this data outside of the EEA.

We take all steps necessary to ensure that your data, regardless of where it is processed, is treated securely and in accordance with this privacy policy and the GDPR (General Data Protection Regulation) which includes certification to ISO27001 standard.

7. How we Protect your personal data

We treat all data with the utmost care and take appropriate steps in compliance with data protection to ensure it is kept safe.

  • All data we collect is done so over encrypted connections (https).
  • All data is stored behind state of the art firewalls, managed by our security team.
  • All data is access controlled to ISO27001 standards.
  • All systems storing personal data have access logging.
  • All passwords are encoded at rest.
  • All systems are subject to regular penetration testing and are monitored for vulnerabilities and attacks.

8. Uses we make of personal data

We use information held about you in the following ways:

  • To verify your identity.
  • To provide you with the products and services you have purchased from us.
  • To carry out our obligations arising from any contracts entered into between you and us.
  • To ensure that content from our site is presented in the most effective manner for your device.
  • To respond to queries.
  • To provide you with information, products or services that you request from us where you have consented to be contacted.
  • To notify you about changes to our service.
  • To send you marketing emails where you have given explicit consent.
  • To display personalised Ads from us.
  • To prevent fraud.
  • To detect, prevent and diagnose potential security breaches.

9. Legal basis for the collection and processing

Data protection law sets out the conditions under which personal data can be collected and which we use as the basis for collection and processing, these include:

  • Contractual obligations – When you purchase a service, we need to collect personal data to fulfill our legal contractual obligation, for example: so we can manage and invoice your account and contact you for technical support purposes.
  • Legal compliance – The law requires we collect and process data for certain purposes such as for keeping financial records (i.e. invoicing) and that we can comply with law enforcement requests for data.
  • Legitimate interest – We collect data under legitimate interest in a way that is reasonably expected as part of the day to day running of our business. For example, we collect and log IP addresses for fraud protection and security as well as analysis of our site usage.
  • Consent – In certain cases, we may collect and process your data with your consent, for example our newsletter and hot offers emails. Consent to receive these can be withdrawn at any time.

10. How long we keep personal data

Your data will be kept until it is no longer required for the purpose of its collection.

At the end of the retention period the data will either be deleted or anonymised so it can no longer be linked back to an individual.

Personal data linked to purchases or any other financial transaction are kept for a minimum of 6 years as required by UK law to retain financial data.

11. Who we share personal data with

Like many websites we use a number of third-party services for functionality such as email sign-up and payment processing. The following is a list of companies we share data with on a day to day basis. This list does not include services we share anonymous data with or that provide services on an ad-hoc basis such as IT contractors.

All the suppliers below have been carefully selected to ensure they provide suitable protections under GDPR.

GlobalSign – If you purchase an SSL certificate you will be required to provide your name, address and contact details which will be used by Globalsign to register the certificate and perform vetting. GlobalSign may contact you by email, phone or post as part of the vetting process.

GlobalSign Privacy Policy: https://www.globalsign.com/en/repository/globalsign-privacy-policy.pdf

Tucows (Enom & OpenSRS) – Tucows are a domain registrar and owners of Enom and OpenSRS, when you register a domain with us you are required to provide contact details that are used to register your domain against. It is important to note that these details will be visible within the publicly searchable database called “whois”, we strongly advise customers when making a GTLD (Generic top-level domain) purchase to choose the whois privacy option which anonymises the whois database entry.
(It should be noted that prior to the 25 th of May 2018 all personal whois data will be anonymised by Tucows to comply with GDPR.)

Enom Privacy Policy: https://www.enom.com/terms/privacy.aspx
OpenSRS Privacy Policy: https://opensrs.com/privacy-policy/

Nominet – Nominet are the registration authority for .uk and .co.uk domains, when you register a .UK domain you are required to provide contact details that are used to register your domain against. It is important to note that these details will be visible within the publicly searchable database called “whois”, if registering the domain as an individual you can opt out of having details listed in the whois database, you cannot opt-out if registering for commercial use.
(Important: prior to the 25 th of May 2018 all personal whois data will be anonymised by Nominet to comply with GDPR.)
Privacy Policy: https://www.nominet.uk/resources/privacy-policy/

12. Ads and Marketing

We use Google AdWords marketing services on our blog and forum to display our ads on third party websites (including Google) to previous visitors of those pages, this is done in the form of a cookie that contains anonymous data regarding your visit.

13. Google Analytics

Like many websites we use Google Analytics to collect anonymous data about the users of our sites such as how often they visit, what pages they visit, what time they visit, how long the stay and what country they are visiting from.

This data is collected using cookies and from your IP address, the resulting statistics are used for the following purposes:

  • Improving website usability
  • Tracking the success of marketing campaigns
  • Pattern analysis

You can prevent Google Analytics from collecting this information by installing the google opt-out browser addon: https://tools.google.com/dlpage/gaoptout

To learn how Google uses data collected from our own and partner sites please see the following link: https://policies.google.com/privacy/partners?hl=en-GB&gl=uk

14. Newsletter and Marketing Emails

All our marketing emails are opt-in, we will never sell on your details or pass them on to third parties for marketing purposes. If you have opted in to receive these then you can opt out at any time in one of three ways:

  • If you have received an email, click on the unsubscribe link located in the email footer.
  • Log into your client area and select: Communication > Manage E-mail Subscriptions
  • By contacting our customer services department.

15. Disclosure of your personal information

We may disclose your personal information to any member of our group, which means our subsidiaries, our ultimate holding company and its subsidiaries, as defined in section 1159 of the UK Companies Act 2006.

We may disclose your personal information to third parties:

  • If COLCATWEB LTD or substantially all of its assets are acquired by a third party, in which case personal data held by it (COLCATWEB) about its customers will be one of the transferred assets.
  • If we are under a duty to disclose or share your personal data in order to comply with any legal obligation, or in order to enforce or apply our terms and conditions of supply Terms and Conditions and other agreements; or to protect the rights, property, or safety of our customers or others. This includes exchanging information with other companies and organisations for the purposes of fraud protection and credit risk reduction.

16. External links

Our site may, from time to time, contain links to and from the websites of our partners. If you follow a link to any of these websites, please note that these websites have their own privacy policies and that we do not accept any responsibility or liability for these policies. Please check these policies before you submit any personal data to these websites.

17. Your rights under GDPR

Under GDPR (General Data Protection regulation) you have a number of rights relating to your personal data, these will come into force on the 25th May 2018, for further information please see https://ico.org.uk

Right to Restrict Processing

You have the right to request the restriction of processing your personal data where there is no legitimate interest for us to do so:

  • Where the accuracy of the personal data is contested, to restrict the processing until such time as the accuracy has been sufficiently verified.
  • Where you object to the processing (See Right to Object), and where we are considering whether there are legitimate grounds to override the request.
  • When processing is unlawful and you oppose erasure and request restriction instead.If we no longer need the personal data but you require the data to establish, exercise or defend a legal claim.

You can exercise the right at any time by contacting our team (see Contacting Us).

Right of Access (Access to Information)

The GDPR Act gives you the right to access information held about you.

You can exercise this right by contacting us (see Contacting Us).

We are required to verify your identify before processing any right to access request, once verified the data shall be provided within 28 days.

The data shall be provided free of charge however an admin fee may be applied where a request is manifestly unfounded or excessive, particularly if it is repetitive.

Right to Erasure (Also known as the right to be forgotten)

As an individual you have the right to request the erasure of any data we hold on you, this is not an absolute right, for example it does not override our requirement under UK law to keep financial data such as invoice information.

You can make a request where your personal data is no longer necessary in relation to the purpose for which it was originally collected/processed, for example if you cancel all services you have with us.

To make a right to erasure request please contact our customer services team (see Contacting Us).

Right to Rectification

The GDPR provides the right to have any personal data rectified that may be incorrect or incomplete.

Customers can update their own personal details via the client area however if this is not sufficient please contact our customer services team (See contacting Us).

Right to Object

You have the right to object to the processing of your personal data where there is no legitimate or lawful reason to do so.

To make a right to object request please contact our customer services team (see Contacting Us).

18. Changes to our privacy policy

We keep our privacy policy under regular review, you can always find the latest version at the URL below:

https://www.uk-cheapest.co.uk/support/privacy-policy/

19. Contacting us

Contacting us Questions, comments and requests regarding this privacy policy are welcomed, you can contact us in the following ways:

  • Existing customers can contact us by creating a ticket through their client area.
  • Email us at esupport@uk-cheapest.co.uk
  • Or write to us at: COLCATWEB LTD, 1st Floor 2 Woodberry Grove, Finchley, London, N12 0DR

20. Contacting the regulator

While we will make every attempt to rectify any situation, where you feel your data has not been handled appropriately you have the right to contact the regulator. In this case the regulator is the Information commissioner’s office (ICO).

You can contact them on 0303 123 113 or by visiting https://www.ico.org.uk/concerns

About Us

Back in 2000, an idea was born

aboutus1The idea came about when a group of web designers couldn’t find a reliable hosting company to place their newly designed websites. The reliability of hosting at that time was poor.

The founder of UKC decided to use his experience of server management to set up a dedicated server so that they could host their own sites.

At last, a self managed, secure and high performing hosting service was at the fingertips of the design team.

Domain registration and Web hosting services become the focus

By 2002 it was clear that the web design business had to take second stage as the demand for low cost domain registrations and reliable hosting were too great. UK Cheapest was officially launched and domain registrations and web hosting service were first offered directly to clients.

Our philosophy is simple, clear and true

We believe that domain registration and hosting services should not be dominated by expensive and technically scary providers, clients should not be frightened in to paying excessively for services that are no longer expensive to provide. We dedicate our efforts to ensuring that all of the highest standards of security and performance are provided at affordable, reasonable costs.

Where do we go from here?

Since those early days, we have amassed hundreds of thousands of clients and manage their domain names and hosting services faultlessly, we endeavour to make available the latest technologies to all our clients and to allow our clients to do what they themselves do best, that is to run their own businesses.

Our Grievances and Complaints Procedure

aboutus1What is the official complaints procedure?

We are committed to ensuring our customers receive a high standard of service. We also appreciate that, with a large customer base, sometimes issues arise that need to be addressed.

Your comments are important to us. We rely on feedback from our customers to identify the root causes of complaints. This allows us to put things right for you and ensure improvements are made. We aim to do this quickly and efficiently.

Stage 1: Contacting us

If you have a complaint about any aspect of our service, then we would like to hear from you. The support agent who deals with your query will aim to resolve any outstanding issues and reach an amicable resolution.

You should initially lodge your complaint to our support HelpDesk.

Stage 2: Taking your complaint further

If you remain unsatisfied with our helpdesk response you should send an email direct to our dedicated complaints team to complaints @ uk-cheapest.co.uk. You MUST include your helpdesk ticket reference number in the subject of your email.

Stage 3: Making a complaint in writing

If after discussing any concerns you are dissatisfied with the response provided, you can make a formal complaint by writing to the relevant department at the following address, detailing your account details and the outstanding complaint.

  • Colcatweb Limited
    Complaints Department
    1st Floor, 2 Woodberry Grove, Finchley
    London, N12 0DR

Your complaint will be acknowledged in writing or via telephone within five working days of receiving the complaint. An investigation will be carried out into the issues raised and a full response will be provided within ten working days.

Where the issue is particularly complex it may take longer to respond. If this is likely, we will provide information on the action which will be taken and advise when you can expect a full response.

Refunds and Cancellations

Site Builder / Web Hosting Refund Policy

100-blueWe care deeply about the satisfaction received by every customer. With this in mind, we offer a no quibble 30 day refund policy for all web hosting and site builder related services.

There are a number of reasons why you may require a refund and cancellation for your hosting or webspace account. Sometimes things just don’t work out.

Maybe you don’t require hosting – or didn’t understand what you were buying? Maybe you find it all too complicated and have decided to hire a web designer to do it all for you instead?

Or just maybe you don’t like the control panel or maybe just something else, anything else. But… Don’t worry – our unconditional 30 day refund policy is very easy to activate!

What we cannot refund.

Let’s get to the nitty gritty. We cannot refund for domain name registrations. We simply cannot cancel them once they are registered so there is no backing out of domain names, now that’s that hard stuff out of the way!

We can pretty much refund for anything else as long as you are within your 30 days, after that it is up to the discretion of the management – and they are pretty good as long as you have a valid reason, we don’t want unhappy customers, we don’t believe in making you stay with us if you don’t want to!

To action your refund request…

This is the simple part. Go to the eSupport HelpDesk, raise a support ticket asking for a refund on your particular product, provide your order number and for speed of execution if there is a domain name involved, mention that you understand that it cannot be refunded.

The HelpDesk will then action your refund with NO FURTHER QUESTIONS!