When you update the owner details on a domain name, the change is not always instant. For many domain extensions, especially non-UK domains such as .com, .net, .org and many others, changes to the registered owner are controlled by registrar and registry rules.
This process is often called a domain trade or change of registrant.
It is designed to protect domain owners from unauthorised changes.
What Is A Domain Trade?
A domain trade happens when important ownership details on a domain are changed.
This usually includes changes to:
- The registrant name
- The organisation or company name
- The registrant email address
These details identify who legally controls the domain name. Because of that, changing them may require approval before the update can complete.
When Does This Process Start?
The trade process normally starts when you, or someone managing your domain, updates the registrant contact details.
For example, it may be triggered if:
- You change the domain owner’s email address
- You move the domain from an individual to a company
- You update the company or organisation name
- You correct or replace the registrant name
Small changes, such as updating a postal address or telephone number, may not always trigger this process. The approval process is mainly for ownership-related details.
What Emails Will I Receive?
If a domain trade is required, you may receive more than one email.
These emails are important and must not be ignored.
You may receive:
- An approval email sent to the old/current registrant email address
- An approval email sent to the new registrant email address
- A separate email asking you to verify the new email address
The exact number of emails can vary depending on the domain extension and registry rules.
Why Are There Emails To Both The Old And New Address?
This is a security measure.
The old/current registrant may need to confirm that they agree to the change. The new registrant may also need to confirm that they accept responsibility for the domain.
This helps prevent someone from changing ownership details without permission.
Why Do I Need To Verify The New Email Address?
Some registries and registrars require the new email address to be verified before the contact change is fully accepted.
This confirms that the new email address is real, active, and controlled by the person or organisation taking responsibility for the domain.
If the verification email is not approved, the update may remain incomplete.
How Quickly Does The Change Happen?
The change is not always immediate.
After the approval emails have been accepted, the update may still need to be processed by the registrar or registry. During this time, your old details may still appear in the domain management area.
This is normal.
Once the process has completed, the new contact details should show correctly.
What Should I Look Out For?
After requesting a change to domain ownership details, please check your inbox carefully.
Look for emails from the domain registrar, registry, or domain management provider.
You should also check:
- Spam or junk folders
- Quarantine folders
- Mail filtering systems
- The old email address inbox, if you still have access
- The new email address inbox
If your company uses shared mailboxes or email security filtering, the approval emails may be delayed or held for review.
What Happens If I Do Not Approve The Emails?
If the required emails are not approved, the change may not complete.
This can mean:
- The old registrant details remain on the domain
- The new email address is not accepted
- The domain contact update fails or times out
- Further changes may need to be submitted again
For that reason, it is important to act on the approval emails as soon as possible.
Why This Matters
Your domain name is a valuable business asset. The registrant contact details help prove who controls it.
Keeping these details accurate is important for:
- Domain ownership records
- Renewal notices
- Transfer approvals
- Security checks
- Compliance with registrar and registry rules
If your registrant email address is out of date, you may miss important messages about your domain.
In Summary
If you update the owner name, organisation, or email address on a domain, you may need to approve a domain trade.
Please watch for approval and verification emails at both the old and new email addresses. The change may not complete until all required approvals are confirmed.
