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We pride ourselves on our efficient handling of communications with both existing and prospective clients. Over the last 10 years we have developed a fast efficient method for handling all enquiries passing through our company.
All enquiries logged generate unique tickets that are tracked internally to help ensure a comprehensive paper trail of communications is kept so that all of our consultants are aware of the history of a particular enquiry or problem.
The eSupport Helpdesk is a secure, authenticated gateway for two way communication with our staff for all aspects of your account. Not just a support tracking system to submit your technical problems for advice and resolution, the eSupport Helpdesk also provides a swift and efficient channel with our Accounts and Sales departments.
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Customer Feedback
We strive to provide excellent levels of service and value for money to our customers. However, if any customer wishes to praise or complain about any aspect of UKC services, please contact our Helpdesk where your enquiry will receive priority. UKC undertake to acknowledge any complaint promptly, and to confidentially, effectively and fairly deal with any issues raised. UKC endeavours to respond to any communications within one working day of receipt.
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- Tense Internet
P.O. Pox 10112
Sudbury CO10 0QW
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