Contact Us

Need to contact us? We are accessable.

There are no charges associated with any of our customer services.

We pride ourselves on our efficient handling of communications with both existing and prospective clients. Over the last 10 years we have developed a fast efficient method for handling all enquiries passing through our company.

All enquiries logged generate unique tickets that are tracked internally to help ensure a comprehensive paper trail of communications is kept so that all of our consultants are aware of the history of a particular enquiry or problem.

The eSupport Helpdesk is a secure, authenticated gateway for two way communication with our staff for all aspects of your account. Not just a support tracking system to submit your technical problems for advice and resolution, the eSupport Helpdesk also provides a swift and efficient channel with our Accounts and Sales departments.

Online Support Resources

Before contacting support, we expect users to have browsed for a solution to their problem. The majority of questions can be answered through our help pages, live tutorials or knowledgbase. Click a service below for more information:

Contact Us Electronically

If you are unable to locate an answer to your enquiry or problem then you need to contact our Support Teams for further assistance. Our Live Support is usually active between 0900-1730 Mon-Fri and also at other times where possible.

Contact eSupport Helpdesk

All support enquiries must be submitted to the eSupport Helpdesk. This ensures full accountability, maximises security and enables structured problem management. Once you a registered, submit your enquiry and be amazed at the response times. Our entire staff is focused on the eSupport ticketing system.

Customer Feedback

We strive to provide excellent levels of service and value for money to our customers. However, if any customer wishes to praise or complain about any aspect of UKC services, please contact our Helpdesk where your enquiry will receive priority. Review our complaints procedure. UKC undertake to acknowledge any complaint promptly, and to confidentially, effectively and fairly deal with any issues raised. We endeavour to respond to any communications within one working day of receipt.

Core Business Hours

Our core customer service and Helpdesk hours of business are 0800 to 1800 weekdays. Our servers are monitored 24 hours per day, 7 days per week. Out of hours outages should be reported to the helpdesk. Your helpdesk tickets can be responded to by the out of hours support teams at any time. Support is not limited to our core opening hours.

Contact Us by email

For the fastest response, simply contact us via the Helpdesk eSupport system. The highest priority is given to the ticketing system. Email is not a fast method to use, not only might your email be incorrectly removed as spam, if it does get through, it will be mixed amongst the many spam emails that are received daily.

If you have not submitted a ticket your email will not be received.
When contacting us by email please include your ticket reference number
If you do not include your ticket number in your subject header your email will not be received!

Contact Us by Post

Tense Internet
P.O. Pox 10112
Sudbury CO10 0QW

Contact Us by Telephone

We do not provide telephone support at this time, all support is through our HelpDesk.
This helps to keep our costs very low. Our low prices are then passed directly to you!